4.0
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I found the product to be on the pricier side for what it offers. Unfortunately, for my skin, I didn’t notice any significant improvement compared to other salicylic acid cleansers I’ve tried. Additionally, the cream has an odor that I didn’t find appealing. I’m currently finishing my second bottle of the cleanser, but I don’t think I’ll be purchasing it again.
My parcel from open face got delayed, and as I contacted the Support team through the outlook, not gmail, they responded very quickly and resolved the issue in moments!
The support team – Anna, if to be specific, extremely kind, attentive and helpful worker, who helped me to resolve and deliver my missing cream in 3-4 days!
Very operative and high quality work. Soon, I'll test the product itself, but for now just want to mention the quality of the customer service... Thank you again, recommend to everyone! ;)
I was a bit sceptical when i saw the ad on the net then I have ordered a shower gel and the bodycream too. I was suffering from acne for years. I tried a lots of product, tested foods, followed skin-diets but my acne on my back and on my chest came back.
After the first use, I felt that my skin became softer, but there was no obvious visible result. However after two weeks my old scars started to fade and no new pimples appeared. My skin became more even and over the course of a month, it cleared up nicely, so much so that after four years I finally felt confident enough to wear a cutout top again:))
Order was confirmed 8th of July. Website says shipping takes 5 - 12 business days. On the 20th of July it says my order couldn't be delivered. It did not under any circumstance get an email that stated that I could pick up my order from somewhere and now it's being returned.
Issue was resolved in a respectful and fast manner. The product does work really well!
Digital skin diagnostic and personalized skincare. Healthy skin should not be months away.
Lithuania
4.0
116 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
The delivery was very fast and the products work great!
Date of experience: April 11, 2025
Reply from Openface
Hi Anna! 😊
Thank you so much for your kind words — it truly means a lot to us!
We’re so happy to hear the delivery was fast and that you're loving the products.
If you ever have any questions or need help with anything, we’re always here for you. 💛
Thanks again for being part of the Openface community!
Warmest wishes,
Anna
The Openface Team
I was a bit sceptical when i saw the ad on the net then I have ordered a shower gel and the bodycream too. I was suffering from acne for years. I tried a lots of product, tested foods, followed skin-diets but my acne on my back and on my chest came back.
After the first use, I felt that my skin became softer, but there was no obvious visible result. However after two weeks my old scars started to fade and no new pimples appeared. My skin became more even and over the course of a month, it cleared up nicely, so much so that after four years I finally felt confident enough to wear a cutout top again:))
Date of experience: April 02, 2025
Reply from Openface
Hi Linda,
Wow — thank you so much for sharing your story! 💛
We’re incredibly happy (and touched!) to hear that our products have helped you feel more confident in your own skin. That’s exactly why we created Openface — to support real people on their skin journey, gently and effectively.
It means the world to us to know that after four years, you felt great putting on that cutout top again — what an amazing moment! ☀️
If you ever need anything or have more updates to share, we’re always here for you.
Thanks again for choosing Openface — we’re so grateful to have you with us!
With love,
Anna
The Openface Team
My parcel from open face got delayed, and as I contacted the Support team through the outlook, not gmail, they responded very quickly and resolved the issue in moments!
The support team – Anna, if to be specific, extremely kind, attentive and helpful worker, who helped me to resolve and deliver my missing cream in 3-4 days!
Very operative and high quality work. Soon, I'll test the product itself, but for now just want to mention the quality of the customer service... Thank you again, recommend to everyone! ;)
Date of experience: April 18, 2025
Reply from Openface
Hi Varvara,
Wow, thank you so much for your kind words — this truly made our day! 💛
We’re so happy we could help and resolve the issue quickly for you. At Openface, we always do our best to support every customer with care and speed, so hearing your feedback means the world to us!
We hope you’ll love the product just as much as the experience — can’t wait to hear your thoughts once you’ve tried it! 😊
Thanks again for choosing Openface and for spreading the good vibes — it means a lot!
Warmest wishes,
Anna & the Openface Team
The best product I’ve ever tried! Really helped me with my body acne and gave me soo much confidence in my own skin again. Thank you! Highly recommend
Date of experience: March 05, 2025
Reply from Openface
Hi Edita!
Wow — thank you so much for this amazing feedback! 💛
We’re beyond happy to hear that our product helped you feel more confident in your skin — that truly means the world to us. Helping people feel comfortable and empowered is exactly why we do what we do!
Thank you for recommending us, and know that we’re always here if you ever need anything. 😊
Warmest wishes,
Anna
The Openface Team
Date of experience: February 23, 2025
Reply from Openface
Hi Ramita!
Thank you so much for sharing your feedback with us—it truly means a lot. 💛
We are really sorry to hear that the scent of the cream didn’t meet your expectations. Fragrance preferences can be very personal, and we genuinely appreciate you giving our product a try.
As noted on our website—and also mentioned before checkout—the body cream may have a more noticeable scent than usual due to its high concentration of active ingredients. This doesn’t affect the product’s effectiveness or safety, and we’re truly grateful for your understanding.
Your feedback has been heard, and we’re already planning to review the formula in the near future.
We sincerely hope you’re seeing positive results from the product and that the scent hasn’t caused too much discomfort. If there’s anything else we can do for you, just let us know—we’re always happy to help! 🙂
Warm regards,
Anna
The Openface Team
I've been using the body cream for nearly a month now, and I've noticed good changes! I have dark spots on my back from bacne that have faded noticeably since using it, which was what I was hoping to target. It's also faded marks left on my legs and pubic area from shaving which is a nice bonus!
I'm planning to get the body wash soon as well to see if that really boosts the effects, but right now I can say just the cream on its own works well :)
Date of experience: February 23, 2025
Reply from Openface
Hi Jasmin! 😊
Thank you so much for sharing your experience—we’re absolutely thrilled to hear about your results! 💛
It’s amazing that you’ve already noticed a difference, and we love that the cream is helping with both post-acne marks and shaving spots! Adding the body wash sounds like a great idea—it works perfectly alongside the cream for even more effective results.
We can’t wait to hear how you like it! Thank you for choosing Openface and for taking the time to share your journey with us. 💛
Best,
Anna
The Openface Team
Reply from Openface
Hi Olessya,
Thank you so much for your kind words and for choosing Openface! It truly means the world to us to know that you’re enjoying our products. 💛
We put a lot of love and care into creating skincare that really works, so hearing your feedback makes our day! 😊
If you ever have any questions or need anything, feel free to reach out—we’re always here to help!
Wishing you a wonderful day! ✨
Best,
Anna
The Openface Team
I bought shower gel and body lotion and have to say that it’s nothing special. Been using already for a month and can’t say it does wonders. Additionally, the smell of the lotion is HORRIBLE! And it stays with you until you wash it off with something strong. Clothes are stinking from it so you have to change your pajamas the next day for sure! Won’t buy again. There are better (and smelling nicer) products out there…
Date of experience: January 20, 2025
Reply from Openface
Hi Diana,
Thank you so much for taking the time to share your honest feedback with us – we truly appreciate it. We’re genuinely sorry to hear that our products didn’t meet your expectations and that the scent of the lotion wasn’t to your liking.
We understand that skincare is highly personal, and what works well for one person might not work as well for another. Our Shower Power Gel and Acid Cloud Cream are carefully formulated with salicylic acid and other active ingredients to gently cleanse and nourish the skin. However, we understand that preferences, such as scent, can vary, and we’re sorry this didn’t meet your expectations.
To help you get the most out of our products, we’d like to share a couple of tips. For the Shower Power Gel, letting it sit on your skin for a few minutes before rinsing off allows the active ingredients to penetrate more effectively, maximizing their benefits. Additionally, increasing the frequency of use from 2–3 times a week to 5–6 times a week can provide more consistent exposure to the active ingredients, which may help you see better results over time.
We’re truly sorry that this experience fell short for you, but your feedback is incredibly valuable. It helps us improve and continue to create products that deliver both effective results and an enjoyable experience.
Thank you again for your candid review. If you have any questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Reply from Openface
Hi Polina,
Thank you so much for your honest review and kind words! We’re truly happy to hear that you’re enjoying our product. Thank you for choosing Openface – we deeply appreciate your support!
The delivery arrived to UK very fast. The tracking was provided. Also the items were packed very securely.
Date of experience: December 18, 2024
Reply from Openface
Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and safely.
We hope you’re loving your products, and we thank you for choosing Openface!
I found the product to be on the pricier side for what it offers. Unfortunately, for my skin, I didn’t notice any significant improvement compared to other salicylic acid cleansers I’ve tried. Additionally, the cream has an odor that I didn’t find appealing. I’m currently finishing my second bottle of the cleanser, but I don’t think I’ll be purchasing it again.
Date of experience: January 07, 2025
Reply from Openface
Thank you for sharing your honest feedback. We’re sorry to hear that our products didn’t meet your expectations.
We strive to create high-quality formulations that deliver results, and we understand that skincare is highly individual—what works for one person might not work for another. Our Shower Power gel and Acid Cloud cream are designed with a blend of salicylic acid and other active ingredients to gently cleanse, but we appreciate that personal preferences, like scent, can vary.
We truly value your input and will take it into account as we continue to improve.
Thank you again for trying Openface and sharing your thoughts!
Delivery was a bit slow, but everything else completley fine
Date of experience: December 09, 2024
Reply from Openface
Thank you for sharing your feedback! We’re glad to hear that everything else went smoothly and that you’re happy with your order. We apologize for the delay in delivery and appreciate your patience—it’s something we’re working hard to improve.
Thanks for choosing us!
I had only positive experience with Openface. Their product (I bought duo) is working. I'm using it right now and I'll be honest it takes some time to see the first results. The support is also great, they answer and solve all your problems quickly.
Date of experience: December 09, 2024
Reply from Openface
Thank you so much for sharing your experience! We're really happy to hear the Acne Body Duo is working for you and that our support team has been helpful. 💛
Did not receive item it has been a very long time since i ordered and customer service are not quite helpful with this, im not if i will receive it at this point…
Date of experience: October 30, 2024
Reply from Openface
Hi Asmaa,
Thank you for sharing your feedback. We’ve already been in contact with you regarding your order, and as mentioned, it has been delivered to your local post office.
According to our records, your order was delivered to you on December 5th and signed for upon receipt.
If you have any additional concerns or need further assistance, please don’t hesitate to contact us directly. We’re here to help!
The products work so well for body acne, especially if you use them together!
Will definitely gonna purchase them again!
Date of experience: November 01, 2024
Reply from Openface
Thank you for your review! We're glad to hear the products have been effective for your body acne. We appreciate your support!
I had bacne for years and was very insecure about it. Even tried the Head'n'Shoulders hack, but it wasn't really changing anything.
I started the treatment with the Openface shower gel back in May 2024; the gel made my skin a little bit better, but I still wasn't satisfied.
Finally, I bought the lotion in July 2024 and I am so, so glad I did!
Honestly I didn't see results right away, but I decided to trust the process. I use the shower gel every time I'm showering (I leave it on for about 10 minutes) and use the lotion twice a day (morning/evening) instead of a few times per week.
After around seven weeks of continously using both products my back cleared up and I'm blown away. I'm over the moon! I even can wear crop tops finally without being self conscious about how my skin looks!
First I thought the shower gel would be enough, but it is the lotion that was the game changer, I think.
I still have some dark spots from old pimples that need to go, but no new inflammations. Even if there are a few little pimples developing, they are not as deep, red and noticeable as they were before. And they disappear within a few days without leaving any marks behind.
The lotion bottle held up for around six weeks, then the pump stopped delivering product. I flipped the bottle (the pump is flat and stable, so you can store the bottle upside down without problems) and scoop the leftover lotion out of the opening after removing the pump and there is still plenty left. So don't throw the bottle in the trash as soon as the pump stops working, there is still a lot of product left.
If you aren't sure whether Openface works - I was too, and I assure you, it does! Just use both products and increase the frequency of usage if your skin can handle it.
Date of experience: September 08, 2024
Reply from Openface
Thank you so much for sharing your detailed experience! We're thrilled to hear that our shower gel and body cream made such a big difference for you. It’s amazing that you stayed committed and trusted the process, and we're so happy you’re finally feeling confident in your skin! Also, great tip on getting the most out of the lotion bottle – we’ll keep that in mind. If you ever need anything, feel free to reach out, and we hope you continue seeing even better results! 🌟
Reply from Openface
Thank you so much! We're thrilled to hear you’re happy with the quality of our products! 😊
Very fast and convenient delivery. I wasn't aware from the ad that I used to order, that this product is Lithuanian, so delivery to Latvia was just a matter of days, and I'm happy)))
Date of experience: July 31, 2024
Reply from Openface
Thank you for your kind words! We're glad to hear that your delivery was quick and convenient. We appreciate your support! 😊
Their products absolutely fulfill their purpose and you get what is promised.
It’s the first product I tried that really helped against bacne. Absolutely recommendable! I am using it for a few weeks now and the progress is amazing.
Date of experience: August 05, 2024
Reply from Openface
Thank you so much for your wonderful feedback! We're thrilled to hear that our products have helped with your bacne and that you're seeing amazing progress. Your recommendation means a lot to us!
Reply from Openface
We're glad to hear you had a positive experience with our customer service! Thank you for sharing your experience :)
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