Business_Capability_Map_Collection__pptx
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- 3. STRATEGIC CORE SUPPORT Strategically HIGHLY importance Strategically MEDIUM importance BUSINESS CAPABILITIES Business Management Risk & compliance management Performance management Strategic management Fiscal & accounting management Enterprise architecture Business Support Process management Office management Organizational development HR management Facility management IT management Cash flow management Banking management Money market management Account management Money Management Investment portfolio management Investment strategy management Asset inventory maintenance Investment performance management Asset Management Product engineering Product definition Product Management Campaign management Market development Marketing Contract administration Contact lifecycle management Claim administration Claim settlement Policy and Claim Management Service channel management Customer contact management Customer data management Customer relation management Customer Management Sales execution Distribution channel management Sales & Distribution
- 4. PROVIDE CONSUMER SERVICES ESTABLISH COMMITMENT TRANSACT CONSUMER BUSINESS MITIGATE RISK PROCESS VS. CAPABILITY AGREE TO SERVICES Deliver customer services Calculate customer charges Close customer accounts Report customer account status Prevent customer loses Settle customer complaints and disputes 5 8 7 6 9 10 A B C PROCESS Credit score assessment Credit risk compliance Collateral evaluation Account maintenance CRM Payment processing Claims management RISK MITIGATION BANKING OPERATIONS CAPABILITY A C 1 9 10 3 2 B 4 8 7 6 10 A B C 5 10 10 Evaluate character Determine collateral Assess credit worthiness Make credit decision 1 2 3 4
- 5. Human Capital Intent & Strategy Enabling Technology Supporting Infrastructure Policy & Rules Organization Structure Information & Knowledge BURLTON HEXAGON MAP Intent & Strategy Enterprise Stakeholder Process Organization Structure Formal Roles and responsibilities Incentives Policy & Rules Regulations Policies Business rules Enabling Technology Software services Applications Datastores Supporting Infrastructure Facilities Equipment Locations Human Capital Competency Capacity Motivation Business Performance
- 6. BUSINESS GOALS & OUTCOMES Increase revenue by 20% in the next fiscal year Expand customer base by 15% within six months Improve customer satisfaction scores by 10% Launch two new products by the end of Q4 BUSINESS INITIATIVES Offer better deals Boost sales team skills Enter new regions Run focused ads Improve online outreach Form business partnerships Train support staff Collect and use feedback Fix problems faster Speed up product dev. Test market demand Plan smooth product launch LEVEL 1 BUSINESS CAPABILITIES Value stream 1 Business capability Business capability Business capability Value stream 2 Business capability Business capability Business capability Value stream 3 Business capability Business capability Business capability Value stream 4 Business capability Business capability Business capability LEVEL 2 BUSINESS CAPABILITIES Value stream 1 Business capability Business capability Business capability Value stream 2 Business capability Business capability Business capability Value stream 3 Business capability Business capability Business capability Value stream 4 Business capability Business capability Business capability Achieve through Create or improve
- 7. CAPABILITY MODEL Leadership Capabilities Operating Capabilities Proprietary Assets and Capabilities Adaptability and Resilience Vision and Strategic Thinking Accountability and Integrity Emotional Intelligence Coaching and Mentoring Decision-making Conflict Resolution Talent development Collaboration and Team Building Stakeholder management Project management Customer service excellence Data management and analytics Supply chain management Marketing and sales execution Quality management Human resources management Process optimization Risk management Product development Strategic partnerships Intellectual property Customer software systems Brand reputation Organizational culture Unique technology platforms Proprietary process and methods In-house research and development Exclusive supply chain elements Customer data and insights
- 8. OPERATING PROCESSES Define the business concept and long-term vision Develop business strategy Execute and measure strategic initiatives Govern and manage product/service development program Generate and define new product/service ideas Develop products and services Understand markets customers and capabilities Develop marketing strategy Develop sales strategy Develop and manage marketing plans Develop and manage sales plans Plan for and align supply chain resources Procure materials and services Produce/manufacture/ deliver products Manage logistics and warehousing Establish service delivery governance and strategies Manage service delivery resources Deliver service to customer Deliver customer care/ customer service strategy Plan and manage customer service contacts Evaluate customer service operations and customer satisfaction Service products after sales Manage product recalls and regulatory audits Develop vision and strategy Develop and manage products and services Market and sell products and services Deliver physical products Deliver services Manage customer service
- 9. Develop and manage human resources planning, policies , & strategies Recruit, source, and select employees Develop and counsel employees Manage employee reactions Reward and retain employees Re-deploy and retire employees Manage employee information & analytics Manage employee communication Deliver employee communications Manage the business of information technology Develop and manage IT customer relationship Develop and implement security, privacy, and data protection controls Manage enterprise information Develop and maintain information technology solutions Deploy information technology solutions Deliver and support information technology services Perform planning and management accounting Perform revenue accounting Perform general accounting and reporting Manage fixed- asset project accounting Process payroll Process accounts payable and expense reimbursements Manage treasury operations Manage internal control Manage taxes Perform global trade services Plan and acquire assets Design and construct productive assets Maintain productive assets Dispose of assets Manage enterprise risk Manage compliance Manage remediation efforts Manage business resiliency Build investor relationships Manage government and industry relationships Manage relations with board of directors Manage legal and ethical issues Manage public relations program Manage business processes Manage portfolio, program, and project Manage enterprise quality Manage change Develop enterprise-wide knowledge management (KM) capability Measure and benchmark Manage environmental health and safety (EHS) Develop and manage human capital Manage information technology (IT) Manage financial resources Acquire, construct, and manage assets Manage enterprise risk, compliance, and resiliency Manage external relationships Develop and manage business capabilities MANAGEMENT & SUPPORT PROCESSES
- 10. BUSINESS CAPABILITY MAP Performance monitoring Operational efficiency Customer focus Core Business Management Due diligence Integration planning Value assessment Mergers & Acquisitions Organizational design Change management Cultural development Organizational Development Market analysis Strategic planning Risk assessment Strategy Development STRATEGIC MANAGEMENT Payment processing Reconciliation Financial transactions Settlements & Payments Cash management Investment management Financial management Treasury Salary processing Compliance Recordkeeping Payroll Budgeting Forecasting Financial analysis Financial Planning & Analysis FINANCE Marketing campaigns Brand development Market expansion Marketing & Sales Development Client support Success planning Account management Customer Success Management Market demand analysis Product offerings Pricing strategy Demand & Offer Management Sales strategy Customer acquisition Sales execution Sales MARKETING & SALES Knowledge sharing Research coordination Best practice development Knowledge & Research Mgmt. Data governance Information policy Data security Information Management Staff planning Workforce analysis Employee allocation Workforce Management IT strategy System management IT support IT Management ENTERPRISE SUPPORT Contract development Supplier compliance Performance evaluation Supplies Contract Management Distribution planning Transportation management Logistics optimization Logistics Management Supplier evaluation Strategic sourcing Contract negotiation Sourcing Procurement strategy Vendor selection Purchase order management Purchasing PROCUREMENT & LOGISTICS Equipment selection Maintenance scheduling Performance monitoring Machine Management Order processing Production tracking Output analysis Production Order Management Production oversight Process control Efficiency monitoring Production Steering Design specifications Production scheduling Resource planning Production Design & Planning PRODUCTION Requirements gathering Documentation Stakeholder analysis Requirements Definition Concept research Development projects Innovation strategies Research & Development Quality control Continuous improvement Standards compliance Quality Management Product design Engineering analysis Prototyping Engineering PRODUCT & SERVICE DEV. Order processing Order tracking Fulfillment coordination Order Management Scoring models Behavior analysis Value prediction Customer Scoring Database management Communication tracking History analysis Contact Management Customer segmentation Relationship management Customer retention Customer Management CUSTOMER RELATIONSHIPS
- 11. SALES CAPABILITY MODEL Sales planning & forecasting Territory management Lead & opportunity management Quotes, contracts & negotiations Order management Pricing Client relationship management (CRM) Product development Manufacturing Marketing Customer service Finance & accounting Sales Client contact details management Interaction management & history Customer analytics Activity planning & meeting management Client segmentation Demographic segmentation Psychographic segmentation Opportunity-based segmentation Profitability analysis Opportunity mapping Cross-sell and up-sell planning Lifetime revenue assessment LEVEL 2 Sales LEVEL 1 Value Chain LEVEL 3 CRM LEVEL 4 Client Segmentation LEVEL 5 Opportunity-based
- 12. Capacity Adaptable to Customer Adaptable to Customer 0 1 2 3 4 5 Strategy Execution Future Opportunity Business Model 0 1 2 3 4 5 People Process Technology Information 0 1 2 3 4 5 ADAPTABILITY STRATEGIC IMPORTANCE DIMENSIONS FOR CAPABILITIES ASSESSMENT MATURITY Current Target
- 19. Investment levels (high to low) Strategic importance (low to high) 1-5 CORE CAPABILITIES – CUSTOMER FACING Account Management Marketing Sales Customer Management Payments Operational Services Servicing STRATEGIC CAPABILITIES – DIRECTION SETTING ENABLING CAPABILITIES Sales product agreement 3 Customer agreement 1 Customer behavioral insight 1 Customer relationship management 1 Customer credit rating 5 Customer event history 2 Customer service management 5 Customer access management 3 Account reconciliation 4 Fraud detection 5 Position management 4 Transaction management 4 Collateral administration 1 Counterparty risk management 2 Financial message analysis 2 Correspondent bank 1 Financial gateway 1 Payment execution 3 Central cash handling 3 Channel activity analysis 1 Customer billing 5 Disbursement 4 Open item management 3 Issued device tracking 2 Reward points awards & redemption 4 Customer case management 2 Customer order management 2 Customer issue analysis 3 Advertising 1 Brand management 5 Campaign management 2 Prospect management 3 Customer offer 5 Lead management 2 Product matching 4 Sales planning 4 Underwriting 1 Product Strategy 3 Program & budget planning 5 Strategic Management 1 Administrative management Business program mgmt Communication management Event management Financial management HR management ICT management Legal & ethics Language management Procurement management 2 1 1 2 3 3 5 5 5 4
- 20. AGILE CAPABILITY MAP Align Learn Predict Accelerate Adapt Organization System Team Compelling purpose 67% Rollout strategy 69% Action enabled 50% Team empowerment 44% Agile leadership 42% Ability to focus 25% Sustaining improvement 0% Decision agility 50% Whole org. agility 0% Purpose driven leadership 0% Products defined 100% Value alignment 100% Product value management 75% Value delivery coordinated 50% Ability to forecast 25% Complexity reduced 75% Faster time to value 75% Market agility 25% Team formed 100% Visibility created 100% Team ownership 75% Predictable delivery cadence 50% Quality feedback loop shortened 75% Cycle time reduced 25% Release continuously 25% Product learning accelerated 0%
- 21. Capability A CAPABILITY Capability B CAPABILITY Capability C CAPABILITY Process 1 BUSINESS PROCESS Process 2 BUSINESS PROCESS Process 3 BUSINESS PROCESS Application X APPLICATION Application Y APPLICATION Data object 1 DATA OBJECT Data object 2 DATA OBJECT Tech service P TECHNOLOGY SERVICE Tech service Q TECHNOLOGY SERVICE CAPABILITY ASSESSMENT 4 8 LOW HIGH HIGH 6 PROCESS MATURITY PROCESS FIT DATA QUALITY TECH QUALITY AGGREGATED CAPABILITY SCORE 6 8 9
- 22. CAPABILITY ASSESSMENT HEAT MAP Social interaction management Digital marketing Social listening Social marketing Social client servicing Online community engagement Ratings & reviews Content moderation Crowd sourcing Real-time social pulse measurement Social media crisis management High Does not exist Lagging High Integrated Lagging High Siloed At par High Siloed On par Medium Siloed On par High Siloed At par Medium Does not exist Lagging High Does not exist Lagging High Does not exist Lagging BUSINESS VALUE TECHNICAL HEALTH COMPETITIVE POSITIONING Digital business management
- 23. CAPABILITY HEAT MAP MATRIX (Importance) PRIMARY SECONDARY BUSINESS CAPABILITIES NO. CAPABILITY FEATURE Customer relationship management Customer data management Customer support and service Sales management Marketing and customer engagement Customer feedback and experience analysis Account management Customer communications channels management Loyalty program management 1 Feature 1 1 4 1 4 1 4 1 4 3 2 Feature 2 2 1 2 1 2 1 2 1 3 3 Feature 3 1 3 1 3 1 3 1 3 1 4 Feature 4 1 2 1 2 1 2 1 2 2 5 Feature 5 4 1 4 1 4 1 4 1 1 6 Feature 6 4 3 4 3 4 3 4 3 1 7 Feature 7 1 4 1 4 1 4 1 4 1 8 Feature 8 3 1 3 1 3 1 3 1 1 9 Feature 9 3 2 3 2 3 2 3 2 1 10 Feature 10 1 1 1 1 1 1 I 1 1 1 4 2 3 Minor Moderate Major Severe
- 24. CAPABILITY HEAT MAP MATRIX (Maturity) PRIMARY SECONDARY BUSINESS CAPABILITIES NO. CAPABILITY FEATURE Customer relationship management Customer data management Customer support and service Sales management Marketing and customer engagement Customer feedback and experience analysis Account management Customer communications channels management Loyalty program management 1 Feature 1 3 1 3 1 3 1 3 1 1 2 Feature 2 1 2 1 2 1 2 1 2 1 3 Feature 3 1 1 1 1 1 1 1 1 2 4 Feature 4 2 3 2 3 2 3 2 3 2 5 Feature 5 3 4 3 4 3 3 3 4 2 6 Feature 6 4 4 4 2 4 4 4 4 3 7 Feature 7 1 4 1 4 1 4 1 4 1 8 Feature 8 2 2 2 2 2 2 2 2 1 9 Feature 9 2 1 2 1 2 1 2 1 4 10 Feature 10 1 1 1 1 1 1 1 1 1 1 4 2 3 Not Mature Somewhat Adequately fully
- 25. CAPABILITY HEAT MAP MATRIX (Adaptability) PRIMARY SECONDARY BUSINESS CAPABILITIES NO. Capability feature Customer relationship management Customer data management Customer support and service Sales management Marketing and customer engagement Customer feedback and experience analysis Account management Customer communications channels management Loyalty program management 1 Feature 1 2 4 2 4 2 4 2 4 2 2 Feature 2 1 2 1 2 1 2 1 2 1 3 Feature 3 2 2 1 2 2 2 2 2 1 4 Feature 4 2 3 2 3 2 4 2 3 1 5 Feature 5 4 1 4 3 4 3 4 3 1 6 Feature 6 2 3 2 1 2 3 2 3 4 7 Feature 7 1 2 1 2 1 2 1 2 4 8 Feature 8 1 1 1 I 1 1 1 1 2 9 Feature 9 1 1 1 1 1 I 1 1 3 10 Feature 10 2 2 2 2 2 2 2 2 2 1 4 2 3 Unlikely Possible Probable Almost certain
- 26. CAPABILITY CLASS CAPABILITY LOW PRACTICE ASSIMILATION LEVEL HIGH Consumers 1A Consumer orientation Analysis of consumer data (consumer community platform) 1B Consumer agility Services 2A Personalization Predictive analytics (location-based offers) Personalized consumer advisory (digital points of sale, online support) 2B Business orientation Processes and activities 3A Process reconfiguration Value co-creation across front-end processes (order and collect) Demand-adaptive back-end processes (personal coupons, cross-business product exchange) 3B Privacy Organization 4A Roles and responsibilities Definition of key roles (local entrepreneurship) Units bundle core competencies (digital retail, big data architecture) Coordinative governance mechanisms (market diversity) 4B Collaboration 4C Competencies management Information 5A Data exploitation Pilots to test data potential (textual consumer data) Consumer data integration 5B Data management Technology and infrastructure 6A Channel integration Modular front-end architecture Usage of big data technologies Digital touchpoint integration (single sign-on) 6B Analytical systems Strategies 7A Digital strategy Service strategy (omnichannel approach) Channel strategy (internal cannibalization) 7B Service coordination Environment 8A Partnership strategy Service partnerships (acquisition of online businesses) 8B Market orientation CAPABILITY GAP ANALYSIS 3 1.2 4 0.4 2 2.1 3 0.8 3 2 4 0.4 4 0.4 4 0.4 4 0.4 3 1.2 2 1.8 3 1.6 3 1.2 4 0.4 5 0 2 0.6 3 0.8 Mean goal rating Mean goal gap 1 Goal not met 5 Goal continuously met
- 27. CAPABILITY DEVELOPMENT PRIORITIZATION Refine existing processes Implement quick efficiency tools Focus on these high-priority business capabilities first Conduct targeted training sessions Develop best practices repository Invest in advanced tech solutions Develop cross-functional skill initiatives Hire for specialized expertise Introduce self-paced learning modules Conduct annual process reviews Develop minor enhancement projects Conduct exploratory research Identify low-cost tech solutions Pilot minor capability experiments Track competitor approaches MINOR HIGH LOW SIGNIFICANT Importance to Business Goal Attainment Capability Gap
- 28. CAPABILITY INNOVATION & TRANSFORMATION ENABLEMENT Current State Enterprise Architecture Transition Architecture #1 Transition Architecture #2 Business changes track Information changes track Technology changes track Future (Target) Enterprise Architecture #3 TIME Technology layer Application layer Business layer Innovation & transformation links ENTERPRISE INNOVATION & TRANSFORMATION Technology capability (as-is) Application capability (as-is) Business capability (as- is) Application capability Business capability Technology capability Business capability Technology capability (to-be) Application capability (to-be) Business capability (to- be) Dependency Dependency Dependency Dependency Dependency
- 29. BUSINESS CAPABILITY MAP Roadmap generation Product design Prioritization analysis Needs analysis Quality assurance Code compliance Marketing Lead management Forecast management Financial modeling Business performance Analysis Accounting Problem management Customer support Customer management Sales training Product education GOAL Low gap Medium gap High gap Low risk Medium risk High risk Low business value Medium business value High business value Low performance value Medium performance value High performance value Increase customer satisfaction by 15% in the next quarter through enhanced product quality, faster delivery, and responsive support. PRODUCT DEVELOPMENT SALES FINANCE CUSTOMER SERVICE PROFESSIONAL DEVELOPMENT
- 30. BUSINESS CAPABILITY MAP Roadmap generation Product design Prioritization analysis Needs analysis Quality assurance Code compliance Marketing Lead management Forecast management Financial modeling Business performance Analysis Accounting Problem management Customer support Customer management Sales training Product education GOAL Low gap Medium gap High gap Low risk Medium risk High risk Low business value Medium business value High business value Low performance value Medium performance value High performance value Increase customer satisfaction by 15% in the next quarter through enhanced product quality, faster delivery, and responsive support. PRODUCT DEVELOPMENT SALES FINANCE CUSTOMER SERVICE PROFESSIONAL DEVELOPMENT
- 31. Areas Business Value Customer Value Performance Gap Risk High Med Low High Med Low High Med Low High Med Low ORGANIZATIONAL ANALYSIS Capability analysis Root cause analysis Process analysis Stakeholder analysis Roadmap construction PROJECT ANALYSIS Requirements elicitation Requirements management Requirements communication User acceptance testing Usability testing PROFESSIONAL DEVELOPMENT Organizational consulting Project analysis consulting Training Mentoring Resources maintenance MANAGEMENT Performance management Resource allocations Employee dev planning CAPABILITY HEAT MAP
- 32. CAPABILITY GAP ANALYSIS BC1 BC2 BC3 BC4 0 1 2 3 4 5 Business Capabilities SC1 SC2 SC3 SC4 0 1 2 3 4 5 Support Capabilities GC BC SC 0 1 2 3 4 5 GC1 GC2 GC3 0 1 2 3 4 5 Global Overview GRC Capabilities Target Actual Start
- 33. BUSINESS CAPABILITY MODEL Compliance tracking Performance management Contract management Policy development Resource allocation Data security Cloud services Tech support Data governance Application deployment Hardware maintenance OPERATE BUSINESS ADMINISTRATION MANAGE TECHNOLOGIES GROUND OPERATIONS High Low Business maturity Target maturity Business importance Facility management Inventory control Quality assurance Logistics coordination Safety compliance Resource scheduling Asset maintenance Fleet management Vendor coordination Workflow optimization Customer onboarding CRM systems Issue resolution Feedback collection Customer retention Upsell strategies MANAGE CUSTOMERS
- 34. CREATE QUOTES MANAGE CUSTOMERS PROCESS ORDERS DETERMINE PRICING MANAGE CONTRACTS DEVELOP STRATEGIC PLANS High Low Business maturity Target maturity Business importance BUSINESS CAPABILITY MODEL Business opportunity Business risk Financial impact Ability to grow Operating cost Timeliness Agility for change Quality Business opportunity Business risk Financial impact Ability to grow Operating cost Timeliness Agility for change Quality Business opportunity Business risk Financial impact Ability to grow Operating cost Timeliness Agility for change Quality Business opportunity Business risk Financial impact Ability to grow Operating cost Timeliness Agility for change Quality Business opportunity Business risk Financial impact Ability to grow Operating cost Timeliness Agility for change Quality Business opportunity Business risk Financial impact Ability to grow Operating cost Timeliness Agility for change Quality
- 35. An Outcome Explicit Performance Gaps Business Value Customer value Risk CAPABILITY AND VALUE MAPPING High Business Value Medium Business Value Low Business Value Low Performance Gap Medium Performance Gap High Performance Gap Low Risk Medium Risk High Risk High Customer Value Medium Customer Value Low Customer Value
- 36. CAPABILITY AND VALUE MAPPING Performance management Resource allocation Employee development planning Organizational analysis consulting Project analysis consulting Training Mentoring Templates & resources maintenance Requirement elicitation Requirement management Requirement communication User acceptance testing Usability testing Capability analysis Root cause analysis Process analysis Stakeholder analysis Roadmap construction Management Professional Development Project Analysis Organizational Analysis Explicit Performance Gaps Risk Business Value Customer Value
- 37. Customer data management Customer relation management Service channel management Customer contact management CAPABILITY-BASED PLANNING TIMELINE YEAR 1 Q1 Q2 Q3 Q4 YEAR 2 Q1 Q2 Q3 Q4 Standardize integration technology Standardize integration technology Central CRM system Consistent master data model Consistent customer billing Improve date quality Improved information sharing
- 38. 20XX | HORIZON 1 H2 H3 CAPABILITY HORIZON ROADMAPPING Level 1 (Emerging) Level 2 (Immature) Level 3 (Mature) Level 4 (Optimizing) Performance manufacturing execution planning Ensure compliance with regulations Deploy information technology solutions Manage business resiliency and risk Manage environmental health program Manage logistics and warehousing Perform manufacturing execution planning Manage enterprise information Manage the business of information technology Process payroll Perform financial analysis Establish enterprise risk framework Manage operational risk Manage compliance with enterprise risk policies Manage market risk Manage financial risk
- 39. BUSINESS OUTCOME VALUE PROPOSITIONS GOALS Competitive price setting: top- 3 of market Detailed insights into customer behavior Increase market share among millennials 5% year-on-year market share growth Improve customer retention by 10% 90% of customer interaction online Excellent online customer experience CAPABILITIES Customer behavioral insights Customer account setup Product design Market data analysis Customer relationship management Payment execution Customer surveys Product sales support Payments Customer case management Account queries Account admin VALUE STREAMS Product Development Marketing and Sales Customer Service Deliver unique, market differentiating products. Ensure consistent product quality and reliability. Quickly adapt products based on customer feedback. Personalize campaigns for better engagement. Build trust and industry recognition. Focus on tailored solutions. Provide round the clock support across channels. Anticipate needs to reduce customer issues. Enable self service with accessible tools and resources.
- 40. JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC CAPABILITY DEVELOPMENT ROADMAP Current Status Description of the current state Target Description of final target Market Share Revenue Capability 1 Customer relationship management Capability 2 Innovation and product development Capability 3 Supply chain management Capability 4 Financial management Political Economical Social Technological 4% 50k 20k 6% 14% 45k 44% Phase 1 Phase 2 Phase 3 BUSINESS CHANGE KPI PROJECTS & INITIATIVES PAST FACTORS Project Project Project Project Project Project Project Project Political factor Economic factor Social factor Technological factor Social factor Low risk Medium risk Confirmed To be confirmed High risk
- 41. BUSINESS CAPABILITY MATURITY MODEL WHAT’S MISSING? Where can it be found? NATURE OF CAPABILITY Tactics MATURITY LEVEL 1 2 3 4 5 Business case Capability-based governance Integration with operations Integration with strategy Influence over business model Identify and implement improvement initiatives Identify strategic threats: mature capability in line with strategy Meet service levels: identify systemic risks Incorporate into charters of others; establish service catalogue Identify gaps, pain points, and opportunities No capability Isolated capability Servicing capability Strategic capability Differentiating capability Product and service integration and core competency exploitation Strategic analysis, capability integration and dependencies, market analysis Service catalogues, service management, and benefits management Quick wins and engagements Identify
- 43. CAPABILITIES MAPPING BUSINESS CAPABILITY TO PROJECTS Advantage Essential Necessary Idea sourcing Rapid prototyping Strategic planning Incident management Distribution logistics Order fulfillment Scheduling Billing Finance PROJECTS Strategy process redesign Business Lean processes Investment management Logistics enhancement Essential Innovation management Order management Master data management Necessary Business intelligence • Are all these projects necessary? • Do any of these projects overlap? • Are there projects synergistic? • Are we creating resource collisions? • How much money are we spending overall for this capability?
- 44. CAPABILITIES Advantage Essential Necessary Idea sourcing Rapid prototyping Strategic planning Incident management Distribution logistics Order fulfillment Scheduling Billing Finance MAPPING BUSINESS CAPABILITY TO PROJECTS Workflow Builder Scheduler Route Designer Schedule Planner Plan-IT Cost $1,500,000 Complexity Currency Stability Skills Redundancy ✓ ✕ ✓ ✓ ? FTEs 7 Scheduling Application Assessment Specification Manager Blueprint Analyzer CAD-CAM Cost $2,000,000 FTEs 5 Rapid Prototyping Application Assessment Complexity Currency Stability Skills Redundancy ✓ ✓ ✓ ✓ ✓ • Does the level of dollar investment make sense? • Does the level of people investment make sense?
- 45. Related Core Competency Competitive Strategies Matrix Diagram Collection Strategic Planning The following resources are related to this framework and can save you hours of work. If you’re a free or paid member, log into You Exec first for a better download experience.