Jeannie Walters, CCXP

473 Followers

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Customer experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. Customer Experience Investigation(TM) (CXI) is a specialty. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Digital Experience Evaluation Social Media Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Work/Life Issues Online Community

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About

Jeannie Walters, CCXP

Presentations

Microinteractions

February 2013: Showing Customers Love

March 2013 customer experience innovation

360Connext April 2013

Seeing What Your Customers See

Omnichannel and Multi Channel Customer Experience

Customer experience for growing companies

Customer Experience Education

Microinteractions: Customer Experience is SMALL

10 customer experience_myths_busted

360Connext Culture Code #CultureCode

Changing Customer Behavior With Unconscious Influences

Innovative Customer Service Ideas from 2014: Microinteractions We Love!

Customer-Centric Business Strategy

30 Day Customer Experience Challenge

SXSW: Is Your Customer Experience Technology Helpful or Creepy?

Become Your Own Customer Experience Investigator

Using Journey Maps to Navigate Our New Normal

How to Keep Your Team Engaged While Learning Virtually

Likes

How to Repurpose Content to Save Time & Maximize Leads

The role of Design Thinking

20 Amazing Examples of Content-First Startups (the Content Inc. Model)

25 Things You Missed at SXSW 2015 by Gapingvoid

How to Lead in a Social Business

10 Webdesign Trends for 2014 by Vanksen

Twitter: Social Media's Gateway Drug

How Mobile Killed the Desktop: 33 Stats that Tell a Story

Infographic: Sharing is the New Buying (How to Win in the Collaborative Economy)

Create Juggernaut Book Titles

2013 11 mobile eating the world

Monster Loyalty presentation - annotated slides

Entrepreneurs Questions

The Scoop on Content

trendwatching.com’s 10 CRUCIAL CONSUMER TRENDS FOR 2013

Social Business Planning