NileshJajoo2

standardize success correlation regression analysis analyze where when what a negative value correl” is the formula to be + ve value - ve value in y column enter days in x column enter distance descriptive statistics report editor > layout tool independent” variable input variable (x’s) output variable (y’s) who evaluation design development implement implement the best solution identify your problem test potential solutions study results plan do – check /study – act selects the problem objective are clearly identifi current situation solutions alternatives small scale appropriately tested validated before committing involves analyzing allows evaluating standardizing documenting sustain the improved process organizations system relation between two or more c pearson correlation coefficie symbol used is r a value of zero a positive value parametric alternative solutions impact matrix pugh concept implementation plan msa selecting the correct measurem assessing the measuring device assessing procedures and opera assessing any measurement inte calibration gage r&r ata /rtr anova calibration may be required a new instrument/ new auditor change in the instrument moving from one location to an when a specified time period h before and/or after a critical change in the process build calibration process establish baseline identify a facilitator why how what is the point of the train why are we doing it behavioral change will training help improve the situation what you want to accomplish addie assure kemp design model dependent” variable independent” variable . \ hypothesis testing null hypothesis alternative hypothesis f-test bartlett/levene test 2-sample t test anova-one way 2 proportion test chi-square test of association non parametric test a process for identifying the set rules /goals examine pieces find patterns continuous observation trail and error define problem with facts data collection 5 why technique fish bone diagram test the best solution evaluate results we all need people who will give us feedback sandwich feedback edge explain describe give en listen (take feedback discuss instruct request to share best practice look for his area of interest and plan discussion ask how can we improve quality journey design sampling plan - random systematic stratified clustered what process capability ? cp cpk precision and accuracy lsl usl process capability  – cp :  th calculate cpk good values for cpk application of cp and cpk pp ppk vs cp cpk customer focus (internal/exter decision based on facts and da open and honest communication all team member should have th focus on process not on indi negative skew how to compare box plot how to draw box excel fmea design fmea process fmea material properties geometry tolerances human factors methods followed while process materials used measurement systems environment factors cost of quality kaizen full failure partial failure intermittent failure degraded failure unintentional failure rpn number rpn=s*o*d pdca set correct expectation mid performing more time on just how they ach discuss on the challenges face pointed towards opportunity list top 3 opportunity to be w set action plan against opport s-m-a-r-t what is box plot descriptive statistics whiskers quartiles spacings skewness show outliers minimum maximum median (q2 / 50th percentile) first quartile (q1 / 25th perc third quartile (q3 / 75th perc iqr =q3-q1= qn(0.75) –qn(0.25) why box plot is useful normal distribution gembutsu the real place steps in gemba have a plan prepare your team focus on process and not peopl follow the value stream ask question document your observation don’t suggest changes during w walk in teams mix up the schedule follow-up with employees return to gemba 5w’s and h leadership lesson wealth of life lessons farmers are the lead character mission/vision orientation preparation is essential get your hands dirty run to fire in case of crisis don’t shout at crop share the fruits of your labor cohesive management strong shareholder value high-quality standards customer experience customer loyalty vs experience unexpected basic desired surprising nps csat customer effort score (ces) csat/ces/nps customer lifetime value (clv) how do you measure clv? customer revenue minus the cos customer churn rate first contact resolution (fcr) customer service v/s customer reactive single functional what does gemba walk means? japanese word “gemba” business continuity plans disaster recovery plans outline of critical business likely threats business impact analysis and risk assessment multiple probability simulatio probability random variables customer preferences prevalence of competition economic conditions community outreach cost of product creating an initial model simulating many different scen make adjustments define the problem and establi determine the ranges distribution of input variable generate random sample run the model collect and analyse summarize the results store for better day management lesson convinced with his approach lessons were gleaned lessons are simply a reflectio farmers pay attention innate quality hard work constant research investment in time what’s a business continuity natural disasters power outages public health emergencies civil unrest cyberattacks supply chain issues reputational damage acts of terror assess and identify vulnerabil create and prepare your plan test and train vital business functions: possible threats to vital busi quality management system conduct an external audit register the quality managemen 8 principles customer focus leadership engagement of people process approach system approach to management continual improvement evidence-based decision making relationship management iso 9000 iso 9001 iso 13485 iso 50001 iso 45001 iso 21001 benefits of 5s seiri seiton sesio seiketsu shitsuke positive skew -- implement agent self kano model expected needs normal needs exciting needs when there is a limited time when there is a limited resour when you want to impress your when you want to enhance curre save time and money identify priority areas group your best features increase customer satisfaction must be (expected quality ) one – dimensional (desired qua delighters (excited quality ) indifferent reverse customer expectation change attitude change customer needs change accordin iso certification develop a quality management s supplier control improvement of operations cost reductions food safety management system food storage : food preparation facility design waste management ) employee hygiene what is operational excellence continuous improvement customer satisfaction employee engagement commercial impact efficient resource usage success pyramid result alignment toward common goal cultural enablers benefits of operational excell efficiency in processes and us cost reduction or containment engaged stable workforce sort set in order shine sustainability 5s training defects waiting time extra motion excess inventory overproduction extra processing unnecessary transportation unutilized talents food safety audits personal & facility delivery& storage preparation & cooking holding& serving clean separate cook chill consumer safety regulatory compliance interpret and draw conclusion