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QFD Applied To Library

The document discusses the implementation of Quality Function Deployment (QFD) in libraries. It provides an overview of QFD including its history, goals, and four-step process. It then outlines specific issues identified in a library's facilities, books, maintenance, architecture, personal planning, training, and support. Next, it performs an Analytic Hierarchy Process (AHP) calculation to prioritize the issues based on their importance. Facility planning, books, and maintenance received the highest priorities. The conclusions state that funding is the most important factor in solving the identified library problems. The QFD model can help both new and existing libraries address issues.

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Umesh Vishwakarma
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76 views

QFD Applied To Library

The document discusses the implementation of Quality Function Deployment (QFD) in libraries. It provides an overview of QFD including its history, goals, and four-step process. It then outlines specific issues identified in a library's facilities, books, maintenance, architecture, personal planning, training, and support. Next, it performs an Analytic Hierarchy Process (AHP) calculation to prioritize the issues based on their importance. Facility planning, books, and maintenance received the highest priorities. The conclusions state that funding is the most important factor in solving the identified library problems. The QFD model can help both new and existing libraries address issues.

Uploaded by

Umesh Vishwakarma
Copyright
© Attribution Non-Commercial (BY-NC)
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Download as PPTX, PDF, TXT or read online on Scribd
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IMPLEMENTATION OF QUALITY FUNCTION DEPLOYMENT IN LIBRARIES

MECHANICAL AND INDUSTRIAL ENGINEERING DEPARTMENT INDIAN INSTITUTE OF TECHNOLOGY ROORKEE

QUALITY FUNCTION DEPLOYMENT

The voice of the customer translated into the voice of the engineer. The 3 main goals in implementing QFD are:
Prioritize spoken and unspoken customer wants and needs. Translate these needs into technical characteristics and specifications. Build and deliver a quality product or service by focusing everybody toward customer satisfaction.

HISTORY OF QFD
Quality Function Deployment was developed by Yoji Akao in Japan in 1966. By 1972 the power of the approach had been well demonstrated at the Mitsubishi Heavy Industries Kobe Shipyard. In 1978 the first book on the subject was published in Japanese and then later translated into English in 1994 (Mizuno and Akao,1994). Adopted by Toyota in 1978; and by many other Japanese companies later on. First used in the U.S. by Ford in 1983.

THE PROCESS OF QFD

The four steps of the QFD process: 1. Product Planning. 2. Parts Planning. 3. Process Planning. 4. Production Planning.

PRODUCT PLANNING

This phase documents customer requirements, warranty data, competitive opportunities, product measurements, competing product measures, and the technical ability of the organization to meet each customer requirement.

PARTS PLANNING

This phase is led by the engineering department. Product design requires creativity and innovative team ideas. Product concepts are created during this phase and part specifications are documented.

PROCESS PLANNING

This phase led by manufacturing engineering. During process planning, manufacturing processes are flowcharted and process parameters (or target values) are documented.

PRODUCTION PLANNING

Finally, in production planning, performance indicators are created to monitor the production process, maintenance schedules, and skills training for operators. Also, in this phase decisions are made as to which process poses the most risk and controls are put in place to prevent failures.

STEPS TO THE HOUSE OF QUALITY


Step 1: Customer Requirements Voice of the Customer Step 2: Regulatory Requirements Step 3: Customer Importance Ratings Step 4: Customer Rating of the Competition Step 5: Technical Descriptors Voice of the Engineer Step 6: Direction of Improvement Step 7: Relationship Matrix Step 8: Organizational Difficulty Step 9: Technical Analysis of Competitor Products Step 10: Target Values for Technical Descriptors Step 11: Correlation Matrix Step 12: Absolute Importance.

PROBLEM IDENTIFICATION
FACILITY ISSUES

Poor availability of net as Wi-Fi and LAN. Less number of operating charging point. Less number of photocopying hours. Less number of computers. The computers are not user friendly. Lack of information about services (new/old) available. Less number of hours for text book loan scheme (TBLS).

PROBLEMS RELATED TO BOOKS


Books are difficult to locate. Books are not in good condition. No facility for borrowing books on weekends. No facility to take personal/issued library books inside library. Number of books available on a particular topic is less. Books are scattered on table. Journals and magazines are outdated.

PERSONAL OR INDIVIDUAL PROBLEM


Irrational behavior of staff. Lack of job distribution i.e. job definition is unclear. Lack of desire support from supporting staff. Monotonous atmosphere. Overloading for few staff members.

GENERAL PROBLEMS

Lack of drinking water facility. Lack of fresh atmosphere. Wash rooms are not clean. Lack of technicians to fix computer problems. Inadequate lighting. Chairs make noise while pulling in and out. Inadequate air circulation system. Furniture (chairs, tables, benches) are not in good condition. No source of refreshment. Time consuming identification procedure at entrance of the library. Library space is too congested. Lack of proper parking space for vehicles.

Facility Planning (FP) Books ( BO) 1. Less number of operating charging point [2]. 1. Books are difficult to locate [8]. 2. 3. 4. 5. Less number of photocopying hours [3]. Less number of computers [4]. The computers are not user friendly [5]. Lack of information about services (new/old) available [6]. Less number of hours for text book loan scheme (TBLS) [7]. Number of books available on a particular topic is less [12]. Lack of drinking water facility [20]. 2. 3. Books are not in good condition [9]. No facility for borrowing books on weekends [10].

Maintenance (MA) 1. Poor availability of net as Wi-Fi and LAN [1]. 2. 3. Books are difficult to locate [8]. Books are not in good condition [9].

4.

No facility to take personal/issued library books inside library [11].


Number of books available on a particular topic is less [12]. Books are scattered on table [13]. Journals and magazines are outdated [14].

4.
5.

Books are scattered on table [13].


Furniture (chairs, tables, benches) are not in good condition [27]. Wash rooms are not clean [22].

6.

5.

6.

7.

6. 7.

Training (TR) 1. 2. 3. The computers are not user friendly [5]. Irrational behavior of staff [15]. Chairs make noise while pulling in and out [25].

8. 9.

Planning (Personal) (PER)

Lack of technicians to fix computer problems 1. [23]. Inadequate lighting [24]. No source of refreshment [28]. Time consuming identification procedure at entrance of the library [29]. 2. 3.

Lack of job distribution i.e. job definition is unclear [16].


Monotonous atmosphere [18]. Overloading for few staff members [19].

10. 11. 12.

Support (SUP) 1. Lack of desire support from supporting staff [17].

Architecture (AR) 1. 2. 3. 4. Lack of fresh atmosphere [21]. Inadequate air circulation system [26]. Library space is too congested [30]. Lack of proper parking space for vehicles

PRIORITY
Facility Planning (FP) Books (BO) Maintenance (MA) Architecture (AR) Planning (PER) Training (TR) Support (SUP) 7 6 5 4 3 2 1

AHP CALCULATION
INF INF BO MA AR 1 1 0.5 0.333 BO 1 1 1 0.333 MA 2 1 1 1 AR 3 3 1 1 PER 3 3 1 1 TR 5 3 3 3 SUP 7 5 3 3 Total 22 17 10.5 9.666 Weightage 0.299156921 0.231166712 0.14277944 0.131438673

PER
TR SUP

0.333
0.2 0.143

0.333
0.333 0.2

1
0.333 0.333

1
0.333 0.333

1
1 0.5

1
1 1

2
1 1

6.666
4.199 3.509 73.54

0.090644547
0.057098178 0.047715529

CONCLUSIONS Funding is the most prominent factor, having 17.2 % weightage, in the solving the library problems followed by design & construction and waste disposal. This QFD model has not only enlisted the shortcomings in the library but it has also provided the solution to the problems. This model can be implemented to a new libraries as well as existing libraries.

REFERENCES
Geoff Coyle: practical strategy. open access material. ahp, the analytic hierarchy process (ahp), pearson education limited 2004. Dowedo, Akshay, Kumar, Pradeep., Quality Function Deployment for Operation Theaters Procedure & a Case Study, Productivity Journal, India, Vol. 45, No.1 pp 75-84, 2004.

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