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LawEnforcement_Credential

KPMG was engaged by an Australian law enforcement agency in 2013 to design and implement a transformation program aimed at enhancing efficiency and effectiveness in response to growing demand. The program focused on establishing an evidence-based policing unit, improving resource allocation, and implementing a change management strategy to boost workforce engagement. As a result, the agency experienced reduced crime rates, improved emergency response times, and increased community satisfaction.

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Kim Anh Nguyen
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6 views1 page

LawEnforcement_Credential

KPMG was engaged by an Australian law enforcement agency in 2013 to design and implement a transformation program aimed at enhancing efficiency and effectiveness in response to growing demand. The program focused on establishing an evidence-based policing unit, improving resource allocation, and implementing a change management strategy to boost workforce engagement. As a result, the agency experienced reduced crime rates, improved emergency response times, and increased community satisfaction.

Uploaded by

Kim Anh Nguyen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Engagement Contacts (REMOVE PRIOR TO PUBLICATION)

Engagement Partner Bradley, Stefanie

Australian law enforcement agency - Engagement Manager Forbes, Luella

Enabling service for the community


Client: Sector: Project:
Australian law enforcement Agency Built leadership capability and
Government and Public Sector
architected major reform programs

In 2013, KPMG were engaged to design and implement a bold transformation program to prepare an Australian law enforcement agency for growing demand. KPMG
collaborated to strategise a program of change, establish an evidence-based policing business unit, and to implement a change management program to boost workforce
engagement. The agency has now increased its efficiency, effectiveness and capabilities, and is set for the future.

Client Challenges Response Outcomes


To meet increasing demand, an Australian law KPMG Australia stepped in to help determine core change • The optimisation program has helped the agency
enforcement agency realised it needed to review its core goals, and to strategise a program of work to meet them. better allocate resources, whilst up-skilling a number
operational processes and decision making capabilities, Goals included: of staff. There has been a reduction in crime, swifter
and better engage its workforce in understanding what is responses to emergency calls, greater quality of
expected of them. • greater control over resources, to become more service, and Increased community satisfaction.
focused on local issues, and to reduce unnecessary
• KPMG Australia built capability within the force to
demand.
ensure that it has the knowledge, skills and confidence
• establish an evidence-based policing unit responsible to self-sufficiently drive future reforms.
for designing and evaluating interventions
• In addition, our team helped to implement performance
• implementing a people and change management measures which reflect police activities
program to help the broader workforce engage and
build capability of core roles within operations.

Why KPMG?
The key to this success was our team's collaborative and integrated approach. They established a deep understanding of the policing context, implemented aligned data,
analytics and performance measurement capabilities, and built a comprehensive people and change management program to foster engagement and ongoing success.
As a result, efficiency, effectiveness and capabilities have increased in preparation for future demand.

We are on your side, all the way


© 2018 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International
provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such
1
authority to obligate or bind any member firm. All rights reserved.

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