Need Assessment
Objective of needs analysis is to determine the
following
What specific gap in skill,
Whether a training need Employees, who need to
knowledge or attitudes
exists? trained?
need to be addressed?
Frequency of training Evaluation of training Method of training
Causes and Outcomes of Needs
Assessment
Source : Noe, R.A. (2009) Employee Training and Development. 5th Edition, McGraw Hill, Boston.
Concerns of stakeholders
• Whether training is essential to achieve business objective?
• Alignment of training with company strategy
Top • Impact of training
Mana •
geme Talent retention
nt
• Cost implications of training
Middl • Impact of training on business goals
e • Training resources
mana • Talent retention
geme
nt
• Rewards of training
• Career prospects
Empl • Attitude of immediate superior.
oyees
Who Should Participate in Needs
Assessment
• It is important to get job incumbents involved in
the needs assessment because:
– they tend to be most knowledgeable about the job.
– they can be a great hindrance to the training process
if they do not feel they have had input in the process.
• Job incumbents – employees who are currently
performing the job.
Scope of Needs Assessment
• Time constraints can limit the length and
detail obtained from a needs assessment.
• A rapid needs assessment refers to a needs
assessment that is done quickly and
accurately, but without sacrificing the quality
of the process or the outcomes.
Advantages and Disadvantages of Needs Assessment
Techniques
Source : Noe, R.A. (2009) Employee Training and Development. 5th Edition, McGraw Hill, Boston.
Advantages and Disadvantages of Needs Assessment
Techniques
Source : Noe, R.A. (2009) Employee Training and Development. 5th Edition, McGraw Hill, Boston.
Methods Used in Needs Assessment
• Because no one technique of conducting needs
assessment is superior to the others, multiple
methods are used.
• Many companies are following benchmarking –
using information about other companies’ training
practices to help determine the appropriate type,
level, and frequency of training.
• It is essential that training objectives evolved have
the support of managers at operational level, peers
and employees themselves.
The Needs Assessment Process
Source : Noe, R.A. (2009) Employee Training and Development. 5th Edition, McGraw Hill, Boston.
Questions to Ask in an Organizational Analysis
Source : Noe, R.A. (2009) Employee Training and Development. 5th Edition, McGraw Hill, Boston.
Organisational Analysis
• Company’s Strategic Direction
• Support of Managers, Peers, and Employees
for Training Activities
• Training Resources
• Choosing a Vendor or Consultant
Questions to Ask Vendors and Consultants
Source : Noe, R.A. (2009) Employee Training and Development. 5th Edition, McGraw Hill, Boston.