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Organization Behavior pptx slide lecture 01 by kasbit

The document provides an overview of Organizational Behavior (OB), defining it as the study of how individuals, groups, and structures impact behavior within organizations to enhance effectiveness. It outlines the roles and skills of managers, including interpersonal, informational, and decisional roles, and emphasizes the importance of management skills such as technical, human, and conceptual abilities. Additionally, it discusses the challenges and opportunities in OB, including workforce diversity, globalization, and ethical behavior, while introducing a three-level analysis model consisting of inputs, processes, and outcomes.

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mutahir5000004
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1 views

Organization Behavior pptx slide lecture 01 by kasbit

The document provides an overview of Organizational Behavior (OB), defining it as the study of how individuals, groups, and structures impact behavior within organizations to enhance effectiveness. It outlines the roles and skills of managers, including interpersonal, informational, and decisional roles, and emphasizes the importance of management skills such as technical, human, and conceptual abilities. Additionally, it discusses the challenges and opportunities in OB, including workforce diversity, globalization, and ethical behavior, while introducing a three-level analysis model consisting of inputs, processes, and outcomes.

Uploaded by

mutahir5000004
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Organizational Behavior

SESSION 1
BY
SAHAR KHAN
Chapter 1
What Is Organizational Behavior?
Describe the Manager’s Functions, Roles,
and Skills
• Manager: Someone who gets things done through other people in organizations.
• Organization: A consciously coordinated social unit composed of two or more people that
functions on a relatively continuous basis to achieve a common goal or set of goals.
– Planning, organizing, leading, and controlling.
• Mintzberg concluded that managers perform ten different, highly interrelated roles or sets of
behaviors attributable to their jobs.
Describe the Manager’s Functions, Roles,
and Skills
Exhibit 1-1 Minztberg’s Managerial Roles
Role Description
Interpersonal Blank
Figurehead Symbolic head; required to perform a number of routine duties of a legal or social nature
Leader Responsible for the motivation and direction of employees
Liaison Maintains a network of outside contacts who provide favors and information
Informational Blank
Monitor Receives a wide variety of information; serves as nerve center of internal and
external information of the organization
Disseminator Transmits information received from outsiders or from other employees to members
of the organization
Describe the Manager’s Functions, Roles,
and Skills
[Exhibit 1-1 Continued]
Role Description
Spokesperson Transmits information to outsiders on organization’s plans, policies, actions, and results;
serves as expert on organization’s industry
Decisional Searches organization and its environment for opportunities and initiates projects to bring
about change
Entrepreneur Responsible for corrective action when organization faces important, unexpected disturbances
Resource allocator Makes or approves significant organizational decisions
Disturbance handler Responsible for corrective action when organization faces important, unexpected disturbances
Negotiator Responsible for representing the organization at major negotiations

Source: H. Mintzberg, The Nature of Managerial Work, 1st ed., © 1973, pp. 92–93. Reprinted and electronically reproduced by permission of Pearson Education, Inc.,
New York, NY.
Describe the Manager’s Functions, Roles,
and Skills

• Management Skills
– Technical Skills – the ability to apply specialized knowledge or expertise. All jobs require some
specialized expertise, and many people develop their technical skills on the job.
– Human Skills – the ability to work with, understand, and motivate other people.
– Conceptual Skills – the mental ability to analyze and diagnose complex situations.
Define Organizational Behavior

Organizational behavior (OB) is a field of study that investigates the impact that individuals,
groups, and structure have on behavior within organizations for the purpose of applying such
knowledge toward improving an organization’s effectiveness.
Identify the Major Behavioral Science
Disciplines That Contribute to OB

• Organizational behavior is an applied behavioral science that is built upon


contributions from a number of behavioral disciplines:
• Psychology
• Social psychology
• Sociology
• Anthropology
Identify the Major Behavioral Science
Disciplines That Contribute to OB
• Psychology
• seeks to measure, explain, and sometimes change
the behavior of humans and other animals.
• Social psychology
• blends the concepts of psychology and sociology.
• Sociology
• studies people in relation to their social
environment or culture.
• Anthropology
• is the study of societies to learn about human
beings and their activities.
Identify the Challenges and Opportunities of
OB Concepts
• Responding to economic pressure
• In tough economic times, effective management is an asset.
• In good times, understanding how to reward, satisfy, and retain employees is at a premium.
• In bad times, issues like stress, decision making, and coping come to the forefront.
• Responding to globalization
• Increased foreign assignments.
• Working with people from different cultures.
• Overseeing movement of jobs to countries with low-cost labor.
• Adapting to differing cultural and regulatory norms.
• Managing workforce diversity
• Workforce diversity – organizations are becoming more heterogeneous in terms of gender, age,
race, ethnicity, sexual orientation, and inclusion of Workforce other diverse groups.
Identify the Challenges and Opportunities of
OB Concepts
• Improving customer service
• Service employees have substantial interaction with customers.
• Employee attitudes and behavior are associated with customer satisfaction.
• Need a customer-responsive culture.
• Improving people skills
• People skills are essential to managerial effectiveness.
• OB provides the concepts and theories that allow managers to predict employee behavior in
given situations.
• Working in networked organizations
• Networked organizations are becoming more pronounced.
• A manager’s job is fundamentally different in networked organizations.
• Challenges of motivating and leading “online” require different techniques.
Identify the Challenges and Opportunities of
OB Concepts
• Using social media at work
• Policies on accessing social media at work.
• When, where, and for what purpose.
• Impact of social media on employee well-being.
• Enhancing employee well-being at work
• The creation of the global workforce means work no longer sleeps.
• Communication technology has provided a vehicle for working at any time or any place.
• Employees are working longer hours per week.
• The lifestyles of families have changed—creating conflict.
• Balancing work and life demands now surpasses job security as an employee priority.
Identify the Challenges and Opportunities of
OB Concepts
• Creating a positive work environment
• Positive organizational scholarship is concerned with how organizations develop human
strength, foster vitality and resilience, and unlock potential.
• This field of study focuses on employees’ strengths versus their limitations, as employees share
situations in which they performed at their personal best.
• Improving ethical behavior
• Ethical dilemmas and ethical choices are situations in which an individual is required to define
right and wrong conduct.
• Good ethical behavior is not so easily defined.
• Organizations distribute codes of ethics to guide employees through ethical dilemmas.
• Managers need to create an ethically healthy climate.
Three Levels of Analysis in This Text’s OB
Model
Exhibit 1-5 A Basic OB Model
Three Levels of Analysis in This Book’s OB
Model
• Inputs
• Variables like personality, group structure, and
organizational culture that lead to processes.
• Group structure, roles, and team
responsibilities are typically assigned
immediately before or after a group is formed.
• Organizational structure and culture change
over time.
Three Levels of Analysis in This Book’s OB
Model

• Processes
• If inputs are like the nouns in organizational
behavior, processes are like verbs.
• Defined as actions that individuals, groups,
and organizations engage in as a result of
inputs, and that lead to certain outcomes.
Three Levels of Analysis in This Book’s OB
Model

• Outcomes
• Key variables that you want to explain or
predict, and that are affected by some other
variables.
THANK
YOU

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