Hotel Reservation

System
OAC: los estudiantes distinguen entre los diferentes tipos de
reservaciones que pueden ser usados en hoteleria
• When travelers make a hotel reservation, they
expect a seamless experience, or they may decide
to stay elsewhere. For hotels, meeting this
expectation means moving away from manual
processes and investing in booking software that
allows travelers to book a room when they want on
the channel of their choice.
• Whether online or offline, behind every effortless
booking experience is a fast, reliable, and fully
integrated hospitality management system.
 What is a hotel reservation
system?
• A hotel reservation system is an online platform that allows hotels to
manage bookings all in one place and enables guests to secure hotel
reservations easier. It can also be known as a central reservation
system.
• Hotel reservation systems work best when they connect with other key
software such as a channel manager and a booking engine. This real-
time integration ensures the hotel’s rates and availability are always up-
to-date and that valuable direct reservations can be accepted. It also
means the hotelier can access insightful performance data to help with
decision making.
• A hotel reservation system helps hoteliers get more bookings through
their most profitable channels. This might include powerful online travel
agents (OTAs) like Booking.com, Expedia, and Airbnb, the hotel’s own
website and Facebook page, or metasearch engines like Google Hotel
Finder and TripAdvisor.
Types Of Reservations In Hotels And Resorts
• The concept of room reservation in hotels and
resorts has evolved significantly over the years,
especially with the advent of technology and the
increase in global travel.
• Reservation in the hotel industry means blocking a
specific type of guest room for a designated period.
With more people traveling due to globalization,
improved means of travel, and increased disposable
income, the demand for secure and comfortable
accommodation has skyrocketed.
Different Types of Reservations in Hotels
* Tentative Reservation
• A tentative reservation is essentially a provisional
booking. The hotel holds the room for the guest until a
specified cut-off date. If the guest confirms before this
date, the reservation status changes from tentative to
confirmed.
* Waitlisted Reservations in Hotels
• In cases where a particular category of room is fully
booked for a requested time period, guests can opt for a
waitlisted reservation. This reservation gets confirmed
only when the hotel receives a cancellation for a room in
the same category.
• Confirmed Reservation
• A confirmed reservation is when a guest’s request for a room
is accepted, and the hotel blocks the room for the specified
stay dates. The hotel then sends a written confirmation to the
guest, usually containing the following details:
Name of the guest
Date and time of arrival
Room type
Duration of stay
Room rate
Number of persons in the party
Reservation confirmation number
Special requests made by the guest, etc.
Different Modes of Reservations in Hotels
• Written Mode
• Written reservations can be made through various channels
such as letters, faxes, telex, and most commonly now, emails.
These are usually preferred for group bookings or during peak
seasons when the demand is high. Written reservations provide
a paper trail, making it easier for both the hotel and the guest to
keep track of the booking details.
• Verbal Mode
• Verbal reservations can be made in person or over the
telephone. While this method is quicker, it lacks the paper trail
that written reservations provide. However, many hotels send a
follow-up email confirming the verbal reservation, ensuring that
the details are recorded.
• Online Reservations
• With the advent of technology, online reservations
through the hotel’s website or third-party travel
websites have become increasingly popular. This
mode is convenient for guests and beneficial for
hotels as it reduces the workload on front office staff.
• Travel Agents and Tour Operators
• Many guests prefer to make reservations through
travel agents and tour operators, especially when
they are unfamiliar with the destination. These
agencies have tie-ups with hotels and can often offer
competitive rates.
• Receptionist: — Good morning. May I help you?
• Daniel Adams: — Yes, I'd like to check out now. My name's Adams,
room 312. Here's the key.
• Receptionist: — One moment, please, sir. ... Here's your bill. Would
you like to check and see if the amount is correct?
• Daniel Adams: — What's the 14 pounds for?
• Receptionist: — That's for the phone calls you made from your room.
• Daniel Adams: — Can I pay with traveller's cheques?
• Receptionist: — Certainly. May I have your passport, please?
• Daniel Adams: — Here you are.
• Receptionist: — Could you sign each cheque here for me?
• Daniel Adams: — Sure.
• Receptionist: — Here are your receipt and your change, sir. Thank
you.
• Daniel Adams: — Thank you. Goodbye.
• Receptionist: — Good afternoon, San Felice Hotel. May I help you?
• Mrs Ryefield: — Yes. I'd like to book a room, please.
• Receptionist: — Certainly. When for, madam?
• Mrs Ryefield: — March the 23rd.
• Receptionist: — How long will you be staying?
• Mrs Ryefield: — Three nights.
• Receptionist: — What kind of room would you like, madam?
• Mrs Ryefield: — Er... double with bath. I'd appreciate it if you
could give me a room with a view over the lake.
• Receptionist: — Certainly, madam. I'll just check what we have
available. . . Yes, we have a room on the 4th floor with a really splendid
view.
• Mrs Ryefield: — Fine. How much is the charge per night?
• Receptionist: — Would you like breakfast?
• Mrs Ryefield: — No, thanks.
• Receptionist: — It's eighty four euro per night excluding VAT.
• Mrs Ryefield: — That's fine.
• Receptionist: — Who's the booking for, please, madam?
• Mrs Ryefield: — Mr and Mrs Ryefield, that's R-Y-E-F-I-E-L-D.
• Receptionist: — Okay, let me make sure I got that: Mr and Mrs
Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that
correct?
• Mrs Ryefield: — Yes it is. Thank you.
• Receptionist: — Let me give you your confirmation number.
It's: 7576385. I'll repeat that: 7576385. Thank you for choosing San
Felice Hotel and have a nice day. Goodbye.
• Mrs Ryefield: — Goodbye.
• Room service: — Room service.
• Mary Jones: — Good morning. This is room 113. I'd like
some breakfast, please.
• Room service: — Right. Excuse me. Mrs. Jones?
• Mary Jones: — That's right.
• Room service: — What can I do for you?
• Mary Jones: — I'd like some grapefruit juice, marmalade,
two scrambled eggs with two sausages, toast, and a pot of
black coffee, please. How long will it take?
• Room service: — Just a few minutes, ma'am.
• Mary Jones: — Great. Thank you.
 10 Benefits of Using an Online Reservation System for Your Hotel
• Using an online reservation system for your hotel offers
a multitude of benefits that can enhance your operations
and improve the guest experience. Hotel reservation
systems help business owners reduce errors, save
money, and capture more bookings.
* Update Availability in Real Time
• One of the biggest perks of using an online reservation
system is the ability to display availability in real time.
This ensures that the information potential guests see is
always accurate and up to date. With this, you eliminate
the risk of double bookings and reduce the time and
communication required to make a reservation.
* Get Bookings Around the Clock
• With an online reservation system, guests can book rooms
at any time, even outside of regular business hours. This
24/7 accessibility increases booking opportunities and
caters to the needs of guests in different time zones. You
can accept bookings even when you are on holiday or out
of the office.
* Automated Payment Processing
• When using a hotel booking system, you will also benefit
from automated payment processing, allowing guests to
make secure payments online. Online reservation systems
streamline the booking process, eliminate the manual
processing of payments, and improve financial efficiency.
In addition, since guests can make payments online, you
can offer a quick and hassle-free check-in process.
* Upsell and Increase Revenue
• A hotel reservation system provides opportunities for upselling
additional services or amenities during the booking process
* Offer a Faster Booking Process
• With an online reservation system, the booking process
becomes faster and more efficient. Guests can easily search for
availability, select their desired room types, and complete the
reservation quickly, resulting in a seamless booking
experience.
* Reduce Time Spent on Administration
• By automating tasks such as availability management,
reservation confirmations, payment processing, and guest
communication, a hotel booking system significantly reduces
the time spent on administrative tasks. This frees up staff to
focus on other essential hotel operations, such as creating a
great guest experience.
* Minimize Human Errors
When you are managing reservations manually, errors
are nearly inevitable, which can lead to costly mistakes
and unhappy guests. A hotel reservation system
minimizes such human errors by automating processes
and ensuring accurate data entry, resulting in a
smoother and error-free booking experience.
* Gain Marketing Insights
• Hotel reservation software can provide valuable
marketing insights. You can track booking patterns,
guest preferences, and demographic information,
enabling you to tailor your marketing strategies and
improve customer targeting. Plus, you can easily
collect and store emails, phone numbers, and more.
• Stay Competitive
• Travel trends are continuing to show that customers
prefer to book online. Between laptops and smart
devices, it is easier than ever for consumers to shop
around and book online. With convenience being
important to 90 percent of consumers, you don’t want
to get left behind. In today's digital age, an online
reservation system is essential for staying competitive.
• Automatically Adjust Your Rates Seasonally
• A hotel booking system enables you to set seasonal
rates and automate rate adjustments. This ensures
that your pricing remains competitive and reflects the
demand and market conditions throughout the year,
without you having to worry about making adjustments
manually.
Key Features of a Hotel Reservation System
• There are many different features you’ll want in an online
reservation system. From great customer support to insightful
analytics, hotel reservation software can offer countless
benefits. Here are five of the top features to look for in a hotel
booking system.
• Real-time updates. Of course, your reservation system needs
to offer real-time updates so that potential guests know what
they can book and staff can keep track of operations. However,
this is typically only found in web-based systems.
• Payment processing. When guests are already booking online,
allowing them to pay online adds another level of convenience.
Plus, it helps ensure that guests aren’t bothered with
administrative tasks when they are checking in.
• Flexibility. While a hotel reservation system can help
provide structure to your business, you will also
want to look for a system that can accommodate or
adapt to the specific needs of your hotel.
• A global outlook. With international travel on the
rise, a booking system that lets you display your
offerings in multiple languages and currencies is
highly advantageous. This leads to a better guest
experience for customers around the world.
• Integration options. Running a successful hotel
requires a lot more than just accepting bookings.
Having a reservation system that integrates with
other software, such as accounting and marketing
tools, is essential.