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Week 8 Dispute Resolution

Crisis management involves the strategic use of resources and policies to address crises effectively, particularly in law enforcement contexts. Key objectives include ensuring safety, resolving incidents without further issues, and maintaining operational continuity. Various theories, such as contingency theory and resilience theory, provide frameworks for understanding and improving crisis response and communication.

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KEVIN KYLE GAYLA
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34 views21 pages

Week 8 Dispute Resolution

Crisis management involves the strategic use of resources and policies to address crises effectively, particularly in law enforcement contexts. Key objectives include ensuring safety, resolving incidents without further issues, and maintaining operational continuity. Various theories, such as contingency theory and resilience theory, provide frameworks for understanding and improving crisis response and communication.

Uploaded by

KEVIN KYLE GAYLA
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Concepts of Crisis Management

Crisis management is the proper utilization of all


available resources and the formulation of policies
and procedures to effectively deal with a progressive
sequence of events (crisis) and sudden or unforeseen
state.
Crisis Management for Law Enforcement explores
the knowledge base and procedures necessary
for a law enforcement leader to plan, mitigate,
and respond to a crisis and the subsequent
consequences.
Crisis Management also provides tactical
situational awareness and guidance for the onsite
leader in tactical decision making.
Purpose of Crises management

- It sets concepts, policies and general procedures


of handling crisis situation. It guides and assist
law enforcers in the formulation of crisis
management contingency plans.

- Preparation of an organization to cope with an


unexpected calamity and the shortening and
lessening the impact of a crisis.

- Protection of employees and anyone else


affected and preservation of operations and
productivity.
Objective of Crises management

1. Resolve w/out further incident.


2. Safety of all participants.
3. Apprehension of all perpetrators.
4. Accomplish the task w/in the framework of
current community standards.
Theory of Crises management

Contingency theory - believes that optimal practice


depends on the situation. At its core, it stresses the
importance of aligning organizational characteristics
with situational contingencies to pursue maximum
effectiveness. Effectiveness is a central piece of the
theory because it examines why organizations succeed
or fail. For example, an agile organization that focuses
on self-management may find remarkable success in
one context, only to fail in another, since performance
is seen as an outcome dependent on the degree of fit.
Structural functionalism theory - comes from
sociology, and looks at society as a structure
made up of institutions that function together
to keep the whole running, like organs that work
together to keep the body functioning.

In crisis management, this theory explains how


organizational communication relies on a
structure made up of networks for information
to flow and a hierarchy of people who manage
the process.
Resilience theory - which has its roots in child
psychology, holds that having one or more
protective factors can help individuals survive
adversity with less harm. In business, resilience
theory helped give rise to business continuity
planning, which seeks to make companies more
resistant to failure.
The diffusion of innovation theory - describes how new ideas
spread and become accepted. According to Evertt Rogers, who
pioneered the theory in his 1962 book Diffusions of Innovations,
a small minority of people initially adopt innovations. When
about 20 percent of the population adopts a new behavior, 70
percent of the remaining people will adopt it, too.

This idea has influenced crisis management by shaping efforts to


change behavior and attitudes in emergencies. Specifically, the
diffusion of innovation theory can identify behaviors that might
be most easily changed, the people who might adopt new
practices (and influence others), and the most effective ways to
spread new ideas.

An example application of this theory is the effort by public


health agencies to get people to wear masks during a pandemic.
Situational Crisis Communication Theory
It states that businesses tailor crisis
communication to the crisis potential to hurt the
company's reputation.
- Crisis managers must first determine the threat
to the company reputation by assessing which of
types the crisis fit.
Diffusion of Innovation Theory
- It provides a framework for exploring how
innovations are communicated within
organizations.
- It clarifies the process and factors influencing
the adoption of new innovations.
Unequal Human Capital Theory
It states that inequality amongst employees leads
to crisis at the workplace.
The cause of a crisis is a failure to consider all
aspects that needs to be part of a dynamic
organization.
Chaos Theory
It states that some systems are so complex that
small differences in starting condition can make
them act very differently and unpredictably.
Butterfly Effect Theory
It suggests that crisis managers should anticipate,
and prepare to respond to, small and low
probability ever that have the potential to result in
major harmful crises.
Repair Theory
It shares a focus on rebuilding an organization's
reputation when it been damaged by a crisis.
- It was introduced by focusing on the messages a
company should communicate during a crisis.
Structural Functional Theory
It looks at society as a structure made up of
institutions that function together to keep the
whole running, like organs that work together to
keep the body functioning.
- This theory explains how organizational
communication relies on a structure made up of
networks for information to flow and a hierarchy of
people who manage the process.
THE 4P’s IN CRISES MANAGEMENT

1.PREDICTION – foretelling pf the likelihood of


crises occurring either natural or man-made
trough the continuous assessment of all
possible threats as well as the analysis of
developing or reported events and incidents.

2.PREVENTION – involves the institution of


passive and active security measures as well
as the remedy or solution of destabilizing
factors and security flaws leading to such
crisis.
1.PREPARATION – entails planning, organizing,
training and preparation of equipment and
supplies needed.

2.PERFORMANCE – actual execution or


implementation of any plan when crisis
situation occurs despite the pro-active
measures.
To Manage a Crisis You Need These Four Essentials

To be successful when responding in a crisis, we


have found that there are four things that a
response team must have mastered to effectively
handle a routine or crisis emergency:

1. Clearly defined team structure, roles, and


responsibilities.
2. Defined incident assessment team and process.
3. Written incident action plan to guide and
document team activities.
4. Effective and timely communications.
MUST IN CRISIS MANAGEMENT
- Risk Assessment and Planning and Crisis
Communication.

ELEMENT IN CRISIS MANAGEMENT


- Incident Management and Consequence
Management

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