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communciation skills

communication skills for effective relationships

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sri timilsina
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33 views

communciation skills

communication skills for effective relationships

Uploaded by

sri timilsina
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 14

Topics of Discussion

- The importance of
communication in building trust
and resolving conflicts.
- Emotional literacy: Recognizing
and expressing feelings and
needs.
- The 4 steps of Nonviolent
Communication (NVC).
- Moving from reaction to
response to overcome
communication challenges.
Overview of the language we
use !
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• Form of
k'g/fjnf]sg
communication that
Form of communication
•
that I don’t enjoy
I enjoy listening ! listening !!

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kg]{ gkg]{
Why Communication
Matters
Foundation of Collaboration:
- Effective communication builds understanding and strengthens
relationships.
Navigating Challenges:
- Misunderstandings and conflicts often arise from unclear or
reactive communication.
Empowering Leadership:
- Ambassadors need clear, compassionate, and solution-focused
dialogue to lead impactful projects.
How can we communicate in a way , our messages
are fully heard and remains free of judgment and
blame??
Emotional Literacy in
Communication
What is Emotional Literacy?
- Recognizing our emotions and understanding their causes.
- Ability to express (regulating) emotions effectively.

Why It Matters:
- Builds trust and authenticity.
- Reduces reactive responses during conflicts.
The cause of our feelings
…
cg'e'tLsf
sf/0fx?
What others do /say or What Happens: can be the stimulus but never
the cause of our feelings.

Angry
l/; p7\g'
dfG5], kl/l:ytL
Confused Person / Sad
cGof]ndf kg{' Situation / ? b'vL x'g'
jf c? s]xL

Happy
Vf';L x'g'
c?n] s] u/] , s] eg] jf s] eof], lo ;a} tkfFOsf]
cg'e'tLsf] nfuL pQ]hs x'g ;S5g\ t/ sf/0f rflx
Whatever we do or not do are an attempt to
meet certain needs that are precious for us.
x/]s cj;/df xfdLn] ug]{ sfo{ jf gug]
{ sfo{x? s'g} g s'g} dxTjk'0f{ cfjZostf
k'/f ug{sf nfuL u/Lg] k|of; x'g\ .

When Needs are Met When Needs are not Met


cfjZostf k'/f cfjZostf k'/f
x'Fbf gx'Fbf
What is Nonviolent
Communication (NVC)?
NVC is a process for communicating clearly(honestly) and empathetically.
It focuses on:
- Self-expression: Sharing thoughts and needs without blame.
- Empathetic listening: Understanding others’ feelings and needs.
- Transforming conflicts: Creating opportunities for connection.

Core Goal:
- Move from reaction (automatic and defensive) to response (intentional
and compassionate).
The Four Steps of NVC
1. Observation: Stating what we observe without judgment.
- Example: “The team missed the deadline.”
2. Feelings: Connect and share our emotional response.
- Example: “I feel worried and overwhelmed.”
3. Needs: Identify what’s important for us or others.
- Example: “I need clarity and reliability to meet goals.”
4. Requests: Proposing clear and actionable solutions.
- Example: “Can we establish weekly progress updates?”
From Reaction to Response – The
4 Choices
When faced with challenging communication, we have 4
choices:
1. Blame ourself: Internalizing responsibility unnecessarily.
2. Blame others: avoiding responsibility and escalating
conflict.
3. Sense our feelings and needs: Acknowledging what’s alive
in us.
4. Empathize with others: Seek to understand their feelings
and needs.

Goal:
- Move consciously from reaction (automatic, blame-focused)
to response (empathetic, solution-oriented).
NVC in Action :
Addressing Communication Challenges
Scenario: A community member refuses to collaborate.

Traditional Reaction:
- “Why are you being uncooperative?” (Blame, defensiveness).

NVC Response:
1. Observation: “You’ve hesitated to join the initiative.”
2. Feelings: “I feel concerned and curious.”
3. Needs: “I need understanding to move forward.”
4. Request: “Could you share your concerns so we can address them together?”
Activity:
Practicing NVC in Challenging
Situations
Instructions:
- Pair up and roleplay (lets’ reflect) a scenario using NVC steps:
- Negotiating with authorities.
- Resolving a team conflict.
- Responding to community resistance.

Attention / Focus: Shifting from reaction to response.

Reflection: How did focusing on observation, feelings, needs, and requests


change the conversation?
Closing Reflection :
Check Out
What’s one NVC principle or technique you will use to improve
communication in your next interaction?

Thank You!
Contact: Santoshi Wagle, [email protected]
Registered Nurse, Counselor, NVC Trainer
The School of Nonviolence

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