G.
D Goenka Public School, Jammu
Governed by OM Prakash Bansal Charitable
Trust
• CLASS: IX
• SUBJECT: IT
• TOPIC: IT-ITeS INDUSTRY
IT (INFORMATION TECHNOLOGY)
Information technology (IT) is the use of computers to store, retrieve, transmit, and manipulate data
or information. IT is typically used within the context of business operations as opposed to personal
or entertainment technologies. IT is considered to be a subset of information and communications
technology (ICT).
ITeS (IT enabled SERVICES)
The full form of ITES is Information Technology Enabled Services. The other names of ITES are
remote services or web-enabled services. ITES includes a wide range of approaches and processes
that use IT to enhance and increase an organization's efficiency.
IT enabled SERVICES
The favoured application areas are areas where there is huge amount of data that needs to be processed
and utilised for delivering the results, or the data is the outcome of the service. Some of the most
important areas where IT enabled services can be deployed are:-
Call Centers
Electronic Publishing
Data centers
Medical Transcription
GIS Mapping
Portals
ERP (Enterprise Resource Planning)
Knowledge Management &Archiving
OUTSOURCING
Outsourcing is an agreement in which one company hires another company to be responsible for a
planned or existing activity that is or could be done internally, and sometimes involves transferring
employees and assets from one firm to another. There are certain terms associated with
outsourcing are:-
Contracting Company
BPO (Business Process Outsourcing)
BPO Company/vendor
CATEGORIES OF ITeS INDUSTRY
There are two types of categories of ITeS industries are:-
Business process outsourcing (BPO):- BPO is a method of subcontracting various
business-related operations to third-party vendors. BPO is deemed "offshore outsourcing" if the
contract is sent to another country where there is political stability, lower labor costs, and/or tax
savings.
Business process management:- Business process management is the discipline in which
people use various methods to discover, model, analyze, measure, improve, optimize, and
automate business processes. Any combination of methods used to manage a company's
business processes is BPM.
BPO INDUSTRY
Business process outsourcing (BPO) is the practice of contracting a specific work process or
processes to an external service provider. The services can include payroll, accounting,
telemarketing, data recording, social media marketing, customer support, and more.
Customer Interaction Services
Basic Finance and Accounting Services
Basic Human Resource Services
E-Publishing Services
Web Promotion Services
Software Testing Services
Health care Services
CALL CENTERS
A call center or call centre is a centralised office used for receiving or transmitting a large volume of
enquiries by telephone. An inbound call centre is operated by a company to administer incoming
product or service support or information enquiries from consumers.
BPO VENDORS
The BPO vendors can belong to one of the following three categories, based on the location of the
vendor are:-
Offshore Vendors
Nearshore Vendors
Onshore Vendors
BPM INDUSTRY
Business process management is the discipline in which people use various methods to discover,
model, analyze, measure, improve, optimize, and automate business processes. Any combination of
methods used to manage a company's business processes is BPM. BPM services may include the
following types of services and even more are:-
Back-Office Transactions
IT and Software Operations
Knowledge Services
STRUCTURE OF IT-BPM INDUSTRY
Indian IT industry has more 16,000 registered companies in the sector across GIC, MNC and SME
categories as of 2016. Indian IT-BPM sector is home to the world's 3rd largest start-up community
with more than 2000 startups across e-commerce, aggregators, platforms, analytics, consumer
services and loT alone.
APPLICATION OF COMPUTER
Computer is a device through which you can perform a variety of jobs. In 1970’s the invention of
PC revolutionised the world and today computers are being used in every field of life. Some
major applications are:-
Scientific research
Business application
Education
Entertainment
Banks
Communication
Government
Engineering
Medicine
Book Publishing
Games
Personal
Accounting
KPO(Knowledge process outsourcing)
Knowledge process outsourcing (KPO) describes the outsourcing of core information-related
business activities which are competitively important or form an integral part of a company's value
chain. KPO requires advanced analytical and technical skills as well as a high degree of specialist
expertise.
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