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Organisation structure
IGCSE Learning objectives
•Draw, interpret and understand simple
organizational charts. •The role of management. •Leadership styles •Trade unions Organization structure
• Refer to how responsibility and authority is
shared in a business organisation. Types of organisation structure
• There are three types of organisation
structure. 1. By function 2. By product 3. By region Features of organizational structures • Levels of hierarchy: • Show the number of levels of management. For example director, manager and supervisor. • Chain of command: Formal line through which decisions are passed from higher levels of management down the organisation. Cont.
• Span of control: refers to the number of
subordinates who report directly to a manager. • Subordinate: An employee who is below another employee in the organisation’s hierarchy. Wide span of control vs narrow span of control •Wide span of control means a single manager or supervisor oversee a large number of subordinates.
•Narrow span of control mean a manager
supervise fewer employees. Factors that affect the size of span of control 1. Size of organisation. 2. Experience and skills of the employee. 3. Management style. 4. Type of work Group activity
•Discuss the advantages and
disadvantages of wide span of control and narrow span of control. Delayering
•Removal of one or more of the
levels of hierarchy from an organisational structure. Pair activity
•Discuss on the advantages and
disadvantages of delayering. Centralized organisation
• One where all the important decision
making power is held at head office, or the centre. Decentralised organisation
• One where the decision making powers are
passed down the organisation to lower levels. Pair work
• Discuss on the advantages and
disadvantages of centralization and decentralization organisation. Roles and responsibilities • As people move further up the hierarchy of a business, their job role will change and they will gain additional responsibilities. Every business has its own specific job roles, but typical examples might include: • Directors • managers. • supervisors. Directors
• In public and private limited companies,
directors run the business on behalf of the owners. They make the main strategic decisions and set goals for the company. Managers
• Managers work under the directors. Their
role is to work out how best to use the available resources to achieve the company's objectives. Supervisors
• Supervisors work with the managers to
make sure that the business runs smoothly from day to day. Supervisors monitor the work of shop-floor staff and deal with serious or non-routine issues with customers. The role of management Managers run a business from day to day on behalf of its owners. The job of a manager fulfils a number of important functions. Functions of management include: • Planning • Organising • Co-ordinating • Commanding • Controlling Delegation
• Is giving the authority to subordinates to
make decisions and complete tasks. Advantages of delegation • Allow managers to give time on more complex tasks. • Helps to train workers and they can then make progress in the organisation. • It can motivate employee. • Managers can measure the success of their staff more easily. Leadership style • Are the different approaches to dealing with people when in a position of authority.
and expects them to be followed. They believe that their view is best and that there is no need to consider the opinions of staff . Democratic leader • This type of leader involves workers in decision- making processes. They take account of the views and preferences of workers when they set goals. Once goals have been agreed, they will monitor and control the work that is completed to ensure that goals are achieved. Laissez-faire leader • This type of leader lets workers approach tasks in their own way. They do not give them instructions on how to work but may support and encourage them. They do not monitor the work completed by employees and they let staff set their own goals and targets. Factors to consider when choosing a leadership style •The skills and experience of the workforce •The time available to make a decision •The personality of the manager •The task to be completed Trade union • Is an organisation that represents the interests of workers. It will negotiate deals on wages and working conditions with managers on behalf of its members. This process is called collective bargaining. Effects of employees being union members • Improved conditions of employment, for example, rates of pay, holidays and hours of work. • Improved environment where people work, for example, health and safety, noise, heating. • Improved benefits for members who are not working because they are sick, retired or have been made redundant. • Advice and/or financial support if a member thinks that they have been unfairly dismissed or made redundant, have received unfair treatment, or have been asked to do something that is not part of their job. Disadvantages for an employee of trade union membership • It costs money to be a member. •Workers may be required to take industrial action even if they don’t agree. Advantages of trade union to employer • Trade union can help improve communications between workers and Management. • Wage agreements will be easier to negotiate with a trade union than with many individual workers. Disadvantages of trade union to employer • Trade unions can organise strikes if they do not receive the pay levels and work conditions they demand. • wages are likely to be higher – adding to business costs – when many employees are trade union members.
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