Translated from Indonesian to English - www.onlinedoctranslator.

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COMMUNICATION
UNDERSTANDING COMMUNICATION
The term communication has many meanings. For ordinary
people, it might be interpreted as a tool or medium for sending
information, such as telephone, telegram or television.

KCommunication comes from the Latin word“Communication”

which means notification or “Exchange of Thoughts”. The term
communication originates from the word“communist” which
means “same” means “same meaning”.

So communication can occur if there is a common meaning,

and conversely if there is no common meaning then the
communication will not take place.
Communication is
somethingprocessdelivery
thought&feeling through
Language,Goodverbalnornonverbal,
hear,talk,motion body&expression
emotion

Communication is exchange
information between sender And
recipient,And
conclusion(perception),meaning
between
individualsWhichinvolved
 COMMUNICATION

Ability For express idea or thought in a way clear

yes directed as well as persuasive
 “Objective
Learn/teach
something Communicati “Relatewith other
people
on”

Reach A Finish
objective problem,tensio
n/conflict

“
Influence Disclose feelings,
motivation&behavi explain behavior
or somebody“ Alone/others
 5Component Important in Communication
Sender message(sender/communication)

MessageWhichsent(massage)

How message etc sent(channels/media)

Recipient message(receiver)

Bait come back (feedback)

+ 4base skills base: 1.hearing; 2read; 3.write; 4.speak

STAGES OF COMMUNICATION
Qstages of the communication process, along with obstacles that may occur,
effective communication will be achieved.

• Idiation Stage
Idiation is the process of creating ideas or information carried out by the
communicator.

• Encoding Stage
Symbols or passwords can take the form of words (spoken or written),
images (posters or graphics), or actions.

• Delivery Stage
If there is a lot of communication, media such as notice boards,
loudspeakers, newspapers, radio, television and so on are used, depending
on how many or how many people are communicating.
Stages Communication
• Recipient Stage
Receiving messages can be through the process of listening, reading, or
observing.Information in verbal form often fails and results in the loss of the
messages.

• Decoding Stage
In this decoding stage there can be discrepancies or even rejection of the ideas
or ideas that are "ecoded" by the communicator due to technical obstacles,
and moreover there are differences in perception between the communicator
and the communicant's perception in terms of word meaning or semantics.

• Action Stage
In this stage, the communicant's response can take the form of an attempt to
complete information, receive information, request additional information, or
take other actions.
TYPES OF COMMUNICATION

The types of communication are divided into 4, namely:

1.Intrapersonal Communication
This type of communication is: when meditating, praying, when
daydreaming.

2.Interpersonal Communication
Interpersonal communication can be formal or informal, and both play an
important role in everyday human relationships.

3.Environmental Communication (Environment)

This communication occurs when you observe objects around you
TYPES OF COMMUNICATION

4. Public Communication (Audience)

Is communication between a person (speaker) to a group of audiences
(audience) at a time and place. This public communication, if carried out
using means (media) such as newspapers, radio, TV, magazines, will be
referred to as Mass Communication.
FORMATION FACTORS OF COMMUNICATION

In general, there are three determining factors in a communication process,

namely:

 Man

 Needs, interests, relevance of news or messages for the communicant

 The accuracy or suitability of the use of media, tools, channels and

methods of delivering information/messages/news from communicators.
BARRIERS IN COMMUNICATION
There are many factors that become obstacles in communication, which can
be divided into:

1. Technical Obstacles
klack of necessary facilities and infrastructure.
2. Semantic Barriers
Semantic barriers in communication can be a major obstacle in the process
of conveying understanding or ideas effectively.
3. Humane Barriers
This obstacle comes from the people themselves and is often seen as the
most serious problem in all forms of communication.
BARRIERS IN COMMUNICATION
4. Behavioral Barriers
Such as: views that are a priori (dislike), negative prejudices, an atmosphere of
always not wanting to give in.
5.Language Barrier
To use simple, easy to understand language or gestures that can clarify speech.
6. Structural (Organizational) Barriers
Because there are different levels in the organization, sometimes subordinates
are afraid and embarrassed when they have to communicate with their
superiors, especially if their leader is someone who is authoritative and
respected.
7. Socio-Cultural Background Barriers
This is caused by ethnicity, custom,And tradition.
8. Barriers BecauseProcessCommunication
Example fromprocess "filtering”is on moment You send message in a way
chain through more from Oneperson.
Factor Success In Communication

factors which supports the success of communicationi:

• Trustworthiness
• The existence of a relationship (relationship)
• Satisfaction
• Clarity
• Continuity and consistency
• Ability of the listener (recipient of the news)
• News delivery channel
Ethics CommunicationOffice

• Communication office ie communication which

happen&taking place in office, or There is which
mention with system connection office

• Officeis whole buildingwithspaces work which

become place implementation system
business&activities management nor various task
official other from leader something organization
The Importance of Communication in an Office

• An office manager must be able to communicate effectively

with all office employees whether horizontal, vertical, or
diagonal.

• Effective communication will create a healthy and open office

work climate. This is very important to increase the creativity
and dedication of office employees.
Based on the results of a study, it is known that between 75% and
90% of our working time (Jiwanto, 1985:3), we use it to
communicate.

• 5% is used for writing

• 10% is used for reading

• 35% is used for speaking, and

• 50% is used for listening

Listenprocessactive accept stimulation(stimulus)ear.Listen is skillsWhichvery

important,but generally We own skillsWhichbad.
The importance of office communication can be seen in
the following things:

– Create a sense of solidarity and loyalty between:

– Subordinates and superiors
– Subordinate with subordinate
– Tops with tops
– Employees with the office/agency concerned
– Increase employee enthusiasm for work.
– Increase employee morale and high discipline.
advanced

– Increase the sense of responsibility towards all

employees.

– Create mutual understanding between employees and

mutual respect in carrying out their respective duties.

– Increase cooperation (team work) between employees.

Office Communication Ethics
• Ethics is an absolute requirement in relationships between
employees. Therefore, every office employee in carrying out
office relations procedures must have:
– Morality, and, or good character

– Politeness in all aspects of life and actions

• Ethics is the basis or guideline for employees in relationships

or communication.
Job Ethics

• Job ethics are norms, values,

rules, standards, which are
accepted and obeyed by
employees, in the form of
regulations or things which are
habits (which are good), and
which are considered by every
employee. already know and
implement it.
NON VERBAL COMMUNICATION
• Body Language
Body language is formed through signals using human body parts.Gestures
can also be used to hide the lies of someone acting as a speaker.
NON VERBAL COMMUNICATION
• Zone Distance
Every culture has customsthere is a distance line standthat a person can enter when
approaching another person.

The zone distance can be divided into 4 (four):

• Intimate Zone (between 15-45 cm)
In this zone, people guard it as if this zone were their personal property. Only
those who are emotionally close should enter it.
• Private Zone (between 46 cm – 1.2 m)
This is the distance from other people when you stand at office parties, social
events and social gatherings.
• Social Zone (between 1.22 m – 3.6 m)
Standing distance from strangers from you.
• General Zone (more than 3.6 m)
Standing distance when talking to a group of people, this is the most comfortable
distance to stand.
NON VERBAL COMMUNICATION

• Body Language in the Work Environment

The stress condition that befalls an executive will be
easily visible from his body movements of inserting and
biting his fingers, pencils, pens, straws, smoking
cigarettes, eating candy or chocolate. Pressure in other
forms, vizafraid, manifested through the movement of
the arms crossed in front of the chest with the palms of
the hands tightly gripping the upper arms.
Skills Communication
 Listen
 Acting in demand assertive
 Finish conflict
 Read situation
 Do persuasion
 • Shut up And Listen
• No Cut Talks
• No leave against talk
• No dismissed talks
against
• No try show that We
more smart

Ethics Communicate??
 Accept Love……

Created by PatriaRahmawaty