I N T R O D U C T I O N

T O
O R G A N I Z A T I O N
B E H A V I O R

DIA MITRA
 Log Driving

© 2023 Blanchard. All Rights Reserved. Reproduce Only with Written Permission. V030323 • EL2584 2
Hello A PEAK INTO MY EXPERTISE

• 18 years of experience across India, Australia

& Middle East

• Masters in HR from TISS Mumbai, LSR

Economics Honors

• Accredited Emotional Intelligence Facilitator

• ICF Certified Leadership Coach & Marshall

Goldsmith Certified Coach

• Adjunct Faculty at SP Jain

• Clients: Mondelez, Unilever, L&T, DULSCO,

Hersheys, Infosys, Cipla, Aster, Pernod
Ricard….

LinkedIn : Dia Mitra Instagram:

I C E B R E A K E R
 Name Story

1. In groups of 4 share the history or story behind your name

2. Prompts:
• Who are you named after and why?
• Where does your name originate from?
• Who named you? Who chose the spelling of your name?
• Does your name hold any special meaning for you/your
family?
• Do you have any memories or stories about your name?
• If this is a name you chose for yourself, why did you choose
this ?
Ground Rules
Grading
• Group & Individual Assignment – 30%
• Mid Term – 25%
• Class Participation – 10%
• Final Exam – 35%
 Which of the following are organizations, and which
are not? Explain your decision in each case.

• A chemicals processing company

•The Jamieson family next door
• King’s College Hospital
• The local street corner gang
• Your local squash club
• A terrorist cell
• A famine relief charity

What is an • The Azande tribe

• A primary school

Organization?
 Understanding Organizations
Organizations are a social arrangement for achieving controlled
performance in pursuit of collective goals.
 What is OB and why is it important?

Important Terms related to organizations

Focus Areas
What is the nature of management and
leadership in Organizations?

How do we learn about OB?

FOOD
AND
DRINK
AND
COLD
SERVICE
 Poor staff training

Staff absences have increased work pressure

Long hours, fatigue, poor work–life balance

Equipment not working properly

Possible Anxiety about organizational changes

factors Domestic difficulties – family arguments, poor health

Low motivation due to low pay

An autocratic supervisor

A dispute with colleagues created an uncomfortable atmosphere

Timing – you came in at the wrong moment.

What Is Organizational Behavior?

Organizational behavior (OB) is an academic discipline focused on understanding and managing people at work.

OB studies what people think, feel, and do in and around organizations.

Organizational behaviour studies what people think, feel, and do in and around organizations.

Click here - Definition and History of the field

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Importance of OB for You

• OB is important for everyone – employees, employers, and stakeholders.

• In OB, people learn important skills and knowledge employers look for in new hires –
Problem solving, teamwork, communication, leadership, and intercultural
understanding.
• OB helps students to:
• Understand workplace events.
• Predict workplace events.
• Get things done by influencing and coordinating with others.

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The Three Levels in OB

In OB, we are concerned with three levels at work.

1. Individual.
2. Group/Team.
3. Organization.

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Scientific Data Models
Often the study of OB involves collection of scientific data about
people within an organization and they want to identify the major
forces, elements and factors and then cite some connections between
independent and dependent variables.
Slide Sources of Research methods in OB

• Field studies where people go into real organizations to do studies (Project

Aristotle)
• Lab Studies – Studies are controlled or simulated in a lab (MIT Human
Dynamics)
• Case Study – Look at one single situation in depth looking at it from many
angles
• Survey – Questionnaire asking respondents to share responses to a set of
questions
• Meta Analysis – You are looking at sophisticated statistical tools to pull out
data and look at some commonalities or differences within the empirical
data.
Systemic View – Macondo Well Blow Out
 Leadership

Communication

To create this
disaster, seven
Procedures

factors had Training

combined, all Supervision

involving
aspects of Contractor Management

management. Use of technology

Risk Management
 Consider the institution in
which you are currently
studying.

Stop and
Think
Identify how you think each
stakeholder would define
organizational List the internal and
effectiveness for this external stakeholders.
institution. Why the
differences?
PART 2
How Does Who I Am Affect My Performance?

We all differ along a vast number of personal attributes.

How we differ has been shown to influence how we approach each of the following:
• Work.
• Solving problems.
• Conflict.
• Interactions with co-workers.

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Core Self-Evaluations and Your Performance

Core self-evaluations (CSEs).

A broad personality trait comprised of three narrow and positive individual traits.
1. Generalized self-efficacy.
2. Self esteem.
3. Locus of control

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How Self-Efficacy Works

Self-Efficacy Paves the Way

for Success or Failure
Self-efficacy is a belief that
we can successfully perform a
task.
SOURCE: Bandura, Albert. “Perceived Self-Efficacy in Cognitive
Development and Functioning.” Developmental Psychology 25, no. 5
(1993): 117–148. http://dx.doi.org/10.1037/0012-1649.25.5.729; and
Wood, Robert, and Albert Bandura. “Social Cognitive Theory of
Organizational Management.” The Academy of Management Review 14,
no. 3 (July 1989): 361–384. https://DOI: 10.5465/AMR.1989.4279067.

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Self-Esteem and Your Performance

Self-esteem is a general belief about your self-worth, extent to which people like, respect,
and are satisfied with themselves.

• High self-esteem: less influenced by others, more persistent, more logical thinking.
•It is relatively stable across your lifetime, but it can be improved.

•Best to apply yourself to areas or goals that are important to you.

Why? In those areas your motivation will likely be highest and presumably you’ll work
the hardest.

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Who do you held responsible for passing or failing any course?

A. Your teacher?
B. Your family?
C. Your circumstances?
D. Your college?
E. Yourself?

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Locus of Control and My Performance

Locus of Control describes how much personal

responsibility someone takes for their behavior and its
consequences.

• External Locus of Control: • Internal Locus of Control:

• I make things happen.
• Things happen to me.
• I can determine my future.
• I blame others for failures.
• I accept personal responsibility
• I can’t control the future.
for failures.

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Locus of Control and My Performance 2

In the workplace.

• Internal Locus of • External Locus of Control:

Control: • More anxious.
• Higher motivation. • Earn less, receive smaller
• Higher expectations . raises.
• Exert more effort when • Less motivated by
given difficult tasks. incentives.

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 1. Increasing Speed,
strengthening resileince
2. “True Hybrid” The new
balance of in-person ans remote
work
3.Making way for Applied AI
4. New rules of attracation,

THE 10 MOST
retention and attrition
5. Closing the capability chasm

SIGNIFICANT 6. Walking the talent tightrope

7. Leadership that is self aware

SHIFTS FACING and inspiring

8. Making meaninful progress
on DEI
ORGANIZATIONS 9. Mental Health

TODAY 10. Efficiency reloaded

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INCREASING SPEED, STRENGTHENING RESILIENCE
Organize for
speed of
response

Give power
to your
people

Develop a
culture of
continuous
learning
‘TRUE HYBRID’: THE NEW BALANCE OF IN-PERSON AND
REMOTE WORK
Attracting &
Retaining Talent

Many managers
incapable of
leading hybrid
teams

Remote
employees not
seen ion hybrid
teams

Blurring of work
life boundaries
MAKING WAY FOR
APPLIED AI

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NEW RULES OF ATTRACTION, RETENTION AND ATTRITION

• The Great Resignation, Quiet Quitters

• Traditional Career Path losing its inevitability
• No One Size Fits All
CLOSING THE
CAPABILITY
CHASM

6/27/23 Sample Footer Text 35

WALKING THE TALENT TIGHTROPE
SELF AWARE
LEADERSHIP

Application Exercise

Managing the OB way

Sample Footer Text 37

MAKING MEANINFUL PROGRESS ON DEI
6/27/23 39
 Organizations around the
EFFICIENCY RELOAD world are scrambling to
address the issue. Netflix,
has launched a redesign
effort to reduce meetings
drastically, resulting in,
among other things, a time
limit of 30 minutes. Shopify
has implemented “no
meeting Wednesdays.” In
some of these cases, the
amount of time spent in
meetings was reduced by
two-thirds, with more than 80
percent of employees
favoring the approach.
Making meetings a scarcer
resource has proven to be an
effective strategy.
 6 MINUTE
CHALLENGE
 Planning

Different
Controlling Organizing
Hats

Leading
 Leader`s Role

• Leader needs to climb to the treetop

Planning Role • Find the quickest or best way out
• Tell people on the jungle floor to go that
way
Organizing Role

• Accept responsibility
• Keep the work moving
• Responsible for getting work done through
emplyees
Leading Role
Controlling Role
What is the difference?

Organization Culture Organization Climate