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Clinical Service

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10 views18 pages

Clinical Service

Uploaded by

lisanu24
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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General Clinical Service

2nd Quarter Performance Report ,


2015 E.C

Medical director
Points from annual plan
1. Increasing work volume
Promoting our service
2. Service diversification and specialization
Upgrading facilities and sub-specialty
services
3. Customer care
 Excellent customer satisfaction
 Monitoring of regular activities
Points from annual plan
4. Reasonable and timely update of prices

5. Reduce expenses

6. Making PROFIT and organization growth


12 major indicators

1. Out patient department visit


2. External patient visit
3. Emergency visit
4. Emergency admissions
5. Ward admissions
6. Major surgeries
7. Minor surgeries
12 major indicators

8. Delivery
9. Diagnostic imaging
10. Pharmacy visit
11. Laboratory tests
12. Pathology

Note: The plan is based on 20% increment


on the similar quarter of last year
Performance of Major activities
2nd Quarter, 2015
Plan Perf. %
Activities

OPD visit
External patients

Emergency visit

Emerg. Admission
Performance of Major activities
2nd Quarter, 2015
Plan Perf. %
Activities

Inpatient

Major surgery

Minor surgery

Delivery
Performance of Major activities
2nd Quarter, 2015
Plan Perf. %
Activities
Diagnostic Imaging

Laboratory tests

Pharmacy visit

Pathology
Patterns of E.Room and ward admissions in the
years 2014 to 2015 E.C

EMERGENCY ROOM
ADMISSION
WARD ADMISSION
Pattern of OPD visit in the years of 2014 to 2015 E.C

OPD VISIT
OPD VISIT
Emergency Admission
Outcome,2nd Q, 2015 E.C
Patient outcome
Number Percent

Discharged Improved
Ward admission
Referred
LAMA
Died
Unknown
Proportions ( %) of referral cases from emergency
Admissions

Quarter 1, 2014

Quarter 2, 2014

Quarter 3, 2014

Quarter 4, 2014

Quarter 1, 2015

Quarter 2, 2015
Inpatient Admission Outcome
2nd Q, 2015 E. C
Patient outcome Number Percent

Improved

Referred

LAMA
Died

Unknown
ICU Admission 2 Q, 2015 E.C
nd

• ICU admissions in this quarter =


 Improved and discharged=
 Death =
Achievements/Best practices
• Neurology service resumed
• Vaccination program re-initiated
• Spirometry test started
Challenges
• Interrupted services
–Nephrologist consultation
– Cardiologist consultation
Plan for the next Quarter
• Price revision
• Re- Branding and promotion activities
• Advancing specialty service
( Ophthalmology, dental services,
physiotherapy)
• More specialty and subspecialty services
THANK YOU!

QUESTIONS ?

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