IMC Chapter 1
IMC Chapter 1
COMMUNICATION
CHAPTER 1
Learning Objectives
How does communication take place?
What is an integrated marketing communications program?
Which trends are affecting marketing communications?
What are the components of an integrated marketing
communications program?
What is meant by GIMC?
The Nature of Communication
Communication involves transmitting,
receiving, and processing information.
As a person, group, or organization
sends an idea or message,
communication occurs when the
receiver (another person or group)
comprehends the information.
The Communication Process
Examples of Communication Noise
• Talking on the phone during a commercial on television
• Driving while listening to the radio
• Scanning a newspaper for articles to read
• Talking to a passenger as the car passes billboards
• Scrolling past internet ads without looking at them
• Becoming annoyed by ads appearing on a social media site
• Ignoring tweets on Twitter because they are not relevant
• Being offended by the message on a flyer for a local business
Integrated Marketing
Communications
Integrated marketing communications (IMC) is
the coordination and integration of all
marketing communications tools, avenues, and
sources in a company into a seamless program
designed to maximize the impact on customers
and other stakeholders. The program covers all
of a firm’s business-to-business, market
channel, customer-focused, and internally-
directed communications.
An Integrated Marketing Communications Plan
Current
Marketing
situational SWOT analysis Target market
objectives
analysis
Evaluation of Marketing
Implementation Marketing tactics
performance strategies
Integration
Selling Components
Advertising
IMC Foundation