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1-Communication and Barriers in Communication

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15 views

1-Communication and Barriers in Communication

Uploaded by

jagankrithik6
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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COMMUNICATION

AND BARRIERS IN
COMMUNICATION
COMMUNICATION

 Communication is the exchange of information between two or


more people - sender and receiver.

 happen when people are interacting- typically individuals take


turns being the sender and the receiver.

 Verbal and non-verbal

 EFFECTIVE COMMUNICATION:
Effective communication occurs when two people, a sender and a
receiver, exchange messages and readily understand them.
FEEDBACK

 Feedback in communication is the response or reaction that


the receiver gives to the sender after receiving a message.

 It is an essential part of the communication process, as it helps to


ensure that the message has been understood correctly and
allows for adjustments if necessary.
COMMUNICATION MODEL
COMPONENTS OF
COMMUNICATION MODEL
1. Sender: The sender is the person or entity that initiates the
communication. They have an idea or information they want to convey.

2. Encoding: Encoding is the process of turning thoughts, ideas, or


information into a communicable form, such as words, symbols, gestures, or
images.

3. Message: The message is the content that the sender wants to


communicate. It can be verbal, nonverbal, written, or visual.

4. Channel: The channel is the medium through which the message is


transmitted. It can be face-to-face communication, a phone call, an email, a
text message, etc.
5. Receiver: The receiver is the person or entity for whom the
message is intended.

6. Decoding: Decoding is the process by which the receiver


interprets or makes sense of the encoded message.

7. Feedback: Feedback is the response or reaction of the receiver to


the message. It lets the sender know whether the message was
understood as intended.

8. Noise: Noise refers to any external or internal factors that can


distort or interfere with the message during transmission, such as
background sounds, distractions, or misunderstandings.
COMMUNICATION MODEL
THE GOLDEN TRIANGLE OF
COMMUNICATION

TE

AS
LIS

K
N

SUMMARIS
KEY ELEMENTS IN EFFECTIVE
COMMUNICATION
CLEAR
MESSAGE

CULTURAL
AWARENESS ACTIVE
LISTENING

COMMUNICATION

NON- VERBAL
COMMUNICATION FEEDBACK

EMPATHY
6 C’s of effective communication
1. Clarity: Your message should be clear and easy to understand. Avoid
ambiguity and be straightforward.
2. Conciseness: Keep your message brief and to the point. Avoid unnecessary
words or details.
3. Correctness: Ensure your message is accurate and free of errors, whether in
facts, grammar, or punctuation.
4. Courtesy: Communicate in a polite, respectful, and considerate manner.
5. Completeness: Provide all the necessary information so that the audience
has everything they need to understand the message and take appropriate
action.
6. Consideration: Take into account the receiver’s needs, knowledge, and
background when crafting your message. Tailor the communication to suit the
audience.
BARRIERS OF COMMUNICATION
Barriers to communication are obstacles that can hinder or distort
the message being communicated, leading to misunderstandings,
confusion, or a breakdown in the communication process.

1) Language Barriers:
Differences in language, vocabulary, or jargon that can cause
misunderstandings.
Examples: Using technical jargon with someone unfamiliar with it,
speaking different languages, or differences in dialects or accents.

2) Semantic Barriers
Problems arising from differences in understanding the meaning of
words or symbols.
Examples: Misinterpretation of words with multiple meanings, or
differences in connotations.
3. Psychological Barrier
Mental or emotional factors that can affect how a message is received or interpreted.
Examples: Stress, anxiety, emotions like anger or sadness, lack of attention.

4. Physiological Barriers
Physical conditions or limitations of the sender or receiver that can affect communication.
Examples: Hearing impairments, speech difficulties

5. Attitudinal Barriers
Personal attitudes or beliefs that can interfere with effective communication.
Examples: A person’s stubbornness, overconfidence, or resistance to change.

6. Perceptual Barriers
Explanation: Differences in perception between the sender and receiver that can lead to
misinterpretation of the message.
Examples: Different interpretations of the same message, selective perception (only hearing
what one wants to hear), or preconceived notions.
7) Cultural Barriers
Differences in cultural backgrounds, beliefs, and customs that can lead to
misunderstandings or misinterpretations
Word: “Gift”

8) Physical Barriers
Physical obstacles that can prevent effective communication, such as noise,
distance, or poor connectivity.
Examples: Loud background noise, faulty equipment, physical distance
between communicators, or poor lighting.

9) Organizational Barriers
Organisational barriers are those barriers that are caused due to the
structure, rules and regulations present in the organisation.
Examples: superior-subordinate relationships, problems or lack of
communication between departments.
THANK YOU

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