Applying Quality
StandardsAssess Quality of Received Materials
These are the things to be considered when:
A. Receiving Materials:
1. Match the packing slip to the items received and ensures that the materials
are destined on tour department.
2. That you are receiving the materials indicated on the purchase order with
regard to quantity and discount.
3. That the materials are in acceptable condition.
4. That terms regarding installation and/or set-up of equipment are met.
Applying Quality
StandardsAssess Quality of Received Materials
B. Receiving Reports
Whenever goods are received:
1. The person receiving the goods must document, using the administrative
software, that all goods were received for each requisition before any
payment can be made to the vendor.
2. Any exceptions must be noted so that partial payments can be process or
defective goods can be returned.
Applying Quality
StandardsAssess Quality of Received Materials
C. Return of Merchandise
When the merchandise received is incomplete or
defective, the supervisor will return the materials
to the supplier or to the store where it was bought
and make arrangements with the vendor for
replacement.
Applying Quality
StandardsAssess Quality of Received Materials
D. Make an Inventory Report of the Materials
All materials received must be listed and be reported to monitor how many
materials are already on hand, purchased or damaged. Effective
management checks are an important means of providing assurance of the
integrity and security of the benefit processes. They are also useful in
identifying training needs; indicating possible weaknesses in procedure and
ensuring the section meets its accuracy target set for Best Value
Performance Indicators purposes.
Applying Quality
StandardsAssess Quality of Received Materials
As a Quality checker, you will record the date of receipt, name
of the materials purchased, quantity, official receipt number, and sign
your name afterwards. You will identify if the materials are in good
condition or damage and /or needing for replacements. This will be
recorded on the Assessment Report. After you have completed all the
reports, the assessor will check if you have provided all the data
needed in the reports.
Applying Quality
StandardsAssess Quality of Received Materials
Applying Quality
StandardsAssess Quality of Received Materials
Applying Quality
StandardsAssess Quality of Received Materials
Applying Quality
Standards
Answer the following questions. Write your answer on a separate sheet of
paper.
1. What are the important tasks to be done during the receiving of
materials? List two.
2. What should a supervisor do when the items received are incomplete
or defective?
3. Why is making an inventory report of the materials important?
Applying Quality
Standards Assess own Work
Workplace Procedure is a set of written instructions that
identifies the health and safety issues that may arise from
the jobs and tasks that make up a system of work.
A safe working procedure should be written when:
designing a new job or task
changing a job or task
introducing new equipment
reviewing a procedure when problems have been
identified, example from an accident or incident
investigation.
Applying Quality
Standards Assess own Work
The safe working procedure should identify:
the teacher for the task or job and the students who will undertake the task
the tasks that are to be undertaken that pose risks
the equipment to be used in these tasks
the control measures that have been formulated for these tasks
any training or qualification needed to undertake the task
the personal protective equipment to be worn action to be undertaken
to address safety issues that may arise while undertaking the task
Applying Quality
Standards Assess own Work
Following certain procedures is very important to perform a
given operation.
The table below shows different elements and their
corresponding performance criteria to be able to identify
occupational health and safety hazards, and assess risk, as well as
follow instructions and procedure in the workplace with minimal
supervision.
The students will also be capable of participating and
contributing to OHS management issues
Applying Quality
Standards Assess own Work
Applying Quality
Standards Assess own Work
Applying Quality
Standards Assess own Work
Applying Quality
Standards Assess own Work
Applying Quality
Standards
TYPES AND WORK-RELATED ERRORS
A. Quantity of work (untimely completion, limited production)
1. Poor prioritizing, timing, scheduling
2. Lost time
Tardiness, absenteeism, leaving without permission
Excessive visiting, phone use, break time, use of the Internet
Misuse of sick leave
3. Slow response to work requests, untimely completion of
assignments
4. Preventable accidents
Applying Quality
Standards
B. Quality of work (failure to meet quality standards)
1. Inaccuracies, errors
2. Failure to meet expectations for product quality, cost or
service
3. Customer/client dissatisfaction
4. Spoilage and/or waste of materials
5. Inappropriate or poor work methods
Applying Quality
Standards
Work Behavior Which Result in Performance
Problems
A. Inappropriate behavior (often referred to as "poor
attitude")
1. Negativism, lack of cooperation, hostility
2. Failure or refusal to follow instructions
3. Unwillingness to take responsibility ("passing the
buck")
4. Insubordination
5. Power games
Applying Quality
Standards
B. Resistance to change
1. Unwillingness, refusal or inability to update
skills
2. Resistance to policy, procedure, work method
changes
3. Lack of flexibility in response to problems
Applying Quality
Standards
C. Inappropriate interpersonal relations
1. Inappropriate communication style: over-
aggressive, passive
2. Impatient, inconsiderate, argumentative
3. Destructive humor, sarcasm, horseplay,
fighting
4. Inappropriate conflict with others, customers,
co-workers, supervisors
Applying Quality
Standards
D. Inappropriate physical behavior
1. Smoking, eating, drinking in inappropriate
places
2. Sleeping on the job
3. Alcohol or drug use
4. Problems with personal hygiene
5. Threatening, hostile, or intimidating behavior
Applying Quality
StandardsEngage In Quality Improvement
Standards are sets of rules that
outline specification of dimensions,
design of
operation, materials and
performance, or describe quality of
materials, products or systems.
Applying Quality
StandardsEngage In Quality Improvement
The intent of standards is to provide at least
minimum quality, safety or performance
specifications so as to ensure relatively uniform
products and performance, and to remove
ambiguity as to the suitability of certain commercial
products for particular
applications.
Applying Quality
StandardsEngage In Quality Improvement
Specific quality standards for:
1. Hardware
The durability of the work depends on the quality of
its component parts and the
assembly skills of those who install it. If the best-quality
products or hardware are used but
are installed incorrectly, the system will be a failure.
Applying Quality
StandardsEngage In Quality Improvement
The application of suitable hardware and products
must be supported by adequate levels of training of
person who use them so that they can identify and use
only appropriate products.
Applying Quality
StandardsEngage In Quality Improvement
2. Production Process
In production process, checking of quality
assurance must be highly considered. Quality assurance
covers all activities from design, development,
production, installation, servicing and documentation.
Applying Quality
StandardsEngage In Quality Improvement
This introduced the rules: "fit for purpose" and
"do it right the first time". It includes the regulation
of the quality of raw materials, assemblies,
products and components; services related to
production; and management, production, and
inspection processes.
Applying Quality
StandardsEngage In Quality Improvement
A. FAILURE TESTING
A valuable process to perform on a whole consumer
product is failure testing, the operation of a product until
it fails, often under stresses such as increasing vibration,
temperature and humidity. This exposes many
unanticipated weaknesses in a product, and the data is
used to drive engineering and manufacturing process
improvements.
Applying Quality
StandardsEngage In Quality Improvement
B. STATISTICAL CONTROL
Many organizations use statistical process control to
bring the organization to Six Sigma levels of quality, in
other words, so that the likelihood of an unexpected
failure is confined to six standard deviations on the
normal distribution.
Applying Quality
StandardsEngage In Quality Improvement
C. COMPANY QUALITY
The company-wide quality approach places an emphasis on three
aspects:
1. Elements such as controls, job management, adequate processes,
performance and
integrity criteria and identification of records
2. Competence such as knowledge, skills, experience and qualifications
3. Soft elements, such as personnel integrity, confidence, organizational
culture, motivation,
team spirit and quality relationships.
Applying Quality
StandardsEngage In Quality Improvement
D. TOTAL QUALITY CONTROL
Total Quality Control is the most necessary
inspection control of all in cases where,
despite statistical quality control techniques or
quality improvements implemented, sales
decrease.
Applying Quality
StandardsEngage In Quality Improvement
As the most important factor had been ignored, a few
refinements had to be introduced:
1. Marketing had to carry out their work properly and define the
customer’s specifications.
2. Specifications had to be defined to conform to these
requirements.
3. Conformance to specifications i.e. drawings, standards and
other relevant documents,
were introduced during manufacturing, planning and control.
Applying Quality
StandardsEngage In Quality Improvement
4. Management had to confirm all operators are equal to
the work imposed on them and
holidays, celebrations and disputes did not affect any of
the quality levels.
5. Inspections and tests were carried out, and all
components and materials, bought in or
otherwise, conformed to the specifications, and the
measuring equipment was accurate, this is the
responsibility of the QA/QC department.
Applying Quality
StandardsEngage In Quality Improvement
6. Any complaints received from the customers were
satisfactorily dealt with in a timely
manner.
7. Feedback from the user/customer is used to review
designs.
8. Consistent data recording and assessment and
documentation integrity.
9. Product and/or process change management and
notification.
Applying Quality
StandardsEngage In Quality Improvement
Applying Quality
StandardsEngage In Quality Improvement
Applying Quality
StandardsEngage In Quality Improvement
Applying Quality
StandardsEngage In Quality Improvement
