“AWARENESS

AND LEVEL OF SATISFACTION OF

STUDENTS
WITH GUIDANCE SERVICES
AT UNIVERSITY OF EASTERN
PANGASINAN”
CHAPTER
1
 BACKGROUND OF THE STUDY
 Education stands as a crucial domain that demands
widespread focus and dedication across the nation. This
assertion underscores the significance of prioritizing
education and ensuring its advancement and
enhancement throughout the country (Educational
Process, 2021).
 Education is a fundamental human right. It also a
doctrine in the Universal Declaration of Human Rights
from the United Nations. . The United Nations also hold
that higher education should be accessible to everyone
(Sadulski,2023)
 BACKGROUND OF THE STUDY
 Students should get adequate support to study
without facing any challenges (Parle, 2022). In these
kinds of problems, the Guidance and Counseling
Services can be helpful for this.

 Guidance and Counseling is a crucial concern today

to aid the educational, vocational, and psychological
potentials of the students for optimum achievement and
adequate adjustment in the varied life situations
(Madrigal, et al 2020).
 BACKGROUND OF THE STUDY
 Guidance services are defined as a group of
services to individuals to assist them in securing
knowledge and skills needed in making plans and
devices in interpreting life. (Nizami Rahila,2020).

 Guidance and Counseling is a crucial concern today

to aid the educational, vocational, and psychological
potentials of the students for optimum achievement and
adequate adjustment in the varied life situations
(Madrigal, et al 2020).
 THEORETICAL FRAMEWORK
This study was based primarily on Bandura’s Social
Cognitive Career Theory, Rogers’ Person Centered Theory
and Vygotsky’s Social Learning Theory. This also
incorporated with biblical statements to demonstrate that
the presence of guidance from an authoritative figure
yields favorable results.
 THEORETICAL FRAMEWORK
The Person-centered Theory proposed by Carl Roger
is also referred to as "Client centered therapy" It provides
humanistic approach towards guidance and counseling.
This theory gives attention in making. the individual to be
the center of therapeutic process to attain their self-
actualization and personal growth.
 THEORETICAL FRAMEWORK
Social Learning Theory introduced by psychologist
Albert Bandura, proposed that learning occurs through
observation, imitation, and modeling and is influenced by
factors such as attention, motivation and attitudes.
 THEORETICAL FRAMEWORK

In the Biblical perspective, guidance is a recurring

theme, emphasizing the importance of seeking God's
direction in all aspects of life. Proverbs 3:5-6 urges
believers to trust in the Lord with all their hearts and lean
not on their own understanding, acknowledging Him in all
their ways so He can direct their paths.
 THEORETICAL FRAMEWORK

Psalm 32:8 assures that God will instruct and teach,

guiding the way we should go.

Isaiah 30:21 reaffirms this promise, stating, "Whether

you turn to the right or to the left, your ears will hear a
voice behind you, saying, 'This is the way; walk in it.'"
Ultimately, seeking God's guidance through prayer,
Scripture, and wise counsel leads to a life aligned with His
purpose and will.
 THEORETICAL FRAMEWORK
According to Proverbs 22:6
"Train up a child in the way he should go: and when
he is old, he will not depart from it.”
This verse mentions a duty given to parents: "Train up a
child in the way he should go.”

The Bible emphasizes the importance of seeking

counsel from wise individuals (Proverbs 11:14) and offering
support and encouragement to one another (1
Thessalonians 5:11).
 CONCEPTUAL FRAMEWORK
Independent Variable Dependent Variable
Guidance Services: Students’ level of satisfaction and
awareness with guidance services:
Appraisal / Inventory Service Appraisal / Inventory Service
Information Service Information Service
Counseling Service Counseling Service
Placement Service Placement Service
Follow-up Service Follow-up Service
Testing Service Testing Service
Research / Evaluation Service Research / Evaluation Service
Referral Service Referral Service

Figure 1. Research Paradigm

 STATEMENT OF THE PROBLEM
1. What is the level of awareness of the Students with
the Guidance Services offered by the University Eastern
Pangasinan along:
a. Appraisal/Inventory Service;
b. Information Service ;
c. Counseling Service ;
d. Placement Service ;
e. Follow-up Service ;
f. Testing Service ;
g. Research and Evaluation Service ; and
h. Referral Service?
 STATEMENT OF THE PROBLEM

2. What is the level of satisfaction of students with the

guidance services offered by the University Eastern
Pangasinan?

3. Is there is a significant relationship between the level

of awareness and level of satisfaction of student of UEP?
 HYPOTHESIS

 There is no significant relationship between the level of

awareness and level of satisfaction.

 There is a significant relationship between the level of

awareness and level of satisfaction.
 SCOPE AND DELIMITATION
This study focuses on the awareness and level of satisfaction
of students with guidance services at the University of Eastern
Pangasinan. Out of 10,511 total number of students at the UEP, 376
students were used as a sample in conducting the survey. The
respondents will consist of: eighty-five (85) students in College of
Hospitality Management (CHM), eleven (11) students in College of
Engineering (CE), sixty-five (65) students in College of Teacher
Education (CTE), sixty (60) students in College of Accountancy and
Business Administration (CABA), eight (8) students in College of
Midwifery (CM), fifty-five (55) students in College of Information
Technology (CIT), and ninety-two (92) students in College of
Criminal Justice Education (CCJE).
 SCOPE AND DELIMITATION
The data gathering conducted via google
forms. The study was limited to the level of
awareness and to the level of satisfaction with
guidance service offered by the institution. Other
variable not indicated were not included in the
study.
 DEFINITION OF TERMS
1. AWARENESS - is the quality or state of being
aware:
Knowledge and understanding that
something is happening or exists
(Merriam-Webster Dictionary).

In this study, it refers to the

students' understanding and
knowledge of the guidance services
available at UEP.
 DEFINITION OF TERMS
2. GUIDANCE - It defined as a group of services to
individuals to assist them in securing
SERVICES knowledge and skills needed in making plans
and devices in interpreting life. (Nizami
Rahila, 2020).

- In this study, this refers to the Guidance

Services offered at University of Eastern
Pangasinan. These services may include
Appraisal/Inventory Service, Information
Service, Counseling Service, Placement
Service, Follow-up Service, Testing Service,
Research and Evaluation Service, Referral
Service
 DEFINITION OF TERMS
3. LEVEL OF - It is a level of fulfillment of a need
SATISFACTION or want (Merriam-Webster
Dictionary).

In this study, it pertains to the

students' overall satisfaction with
the guidance services provided at
UEP.
 DEFINITION OF TERMS
4. STUDENTS - The people who attends a School
(Merriam-Webster Dictionary).

In this study, specifically referring to

the students at University of Eastern
Pangasinan.
 SIGNIFICANCE OF THE STUDY
TO THE STUDENTS
- They offer individual counselling to help students
resolve personal or interpersonal problems. They
may also offer small group counselling to help
students enhance listening and social skills, learn to
empathize with other, and find social support
through healthy peer relationships. For students
who are otherwise unable to access mental health
services, school counselors provide support at no
cost.
 SIGNIFICANCE OF THE STUDY
TO THE SCHOOL
- They creating a healthy and positive school
environment by promoting positive development
because guidance counselors on promoting
student’s positive development. They help students
build self-esteem, resilience and positive attitudes
towards learning and life in general and also help
to improve the educational programs. Their
insights can lead to changes that crated a more
effective learning environment.
 SIGNIFICANCE OF THE STUDY
TO THE GUIDANCE OFFICE
- One of the biggest benefits of guidance and
counseling in schools from a well-trained and
effective school counselor is in the way they may
be able to help prepare students for their
academic, career, and social challenges through
relating their academic success with the potential
success of their future lives.
 SIGNIFICANCE OF THE STUDY
TO THE FUTURE RESEARCHERS
- The researcher can also gain in the significance in
this study. They would improve their skill,
knowledge in engaging research.