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1-Introduction To Communication Skills

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68 views18 pages

1-Introduction To Communication Skills

Uploaded by

expectopatronum531
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Introduction to Communication

Skills

PROF. KARISHMA AHUJA


Objectives of Communication

To be good communicator in personal


and professional life
To understand the different methods of
communication in business
communication
To understand internal and external
communication in business
organization
Objectives of Communication

To be competent in business


correspondence

To improve communication techniques

To learn basic technical writing


Objectives of Communication

To improve vocabulary, grammar and


aptitude

To be competent in modern means of


communication

To be best at GD & PI


Definitions of Communication

Louis Allen – “Communication is the sum of all


things which a person does when he wants to create
understanding in the mind of another. It involves a
systematic and continues process of telling, listening
and understanding.”
Definitions of Communication

Peter Little – “Communication is the process by


which information is transmitted between
individuals and/or organization so that an
understanding response results.”
Definitions of Communication

W.H. Newman – “Communication is an exchange of


facts, ideas, opinions or emotions by two or more
persons.”

The American Management Association –


“Communication is any behavior that results in an
exchange of meaning.”
Characteristics of Communication

It is a two way process


It is continuous process
Communication is central to everything that we do
Communication involves mutuality of understanding
between sender and receiver
 Communication involves exchange of ideas, feelings,
information, thoughts, and knowledge.
Components of Communication

Context.
Sender/Encoder.
Message.
Medium.
Receiver/Decoder.
Feedback.
Sender – The communicator or sender is the person
who is sending the message. There are two factors
that will determine how effective the communicator
will be. The first factor is the communicator’s
attitude. It must be positive. The second factor is the
communicator’s selection of meaningful symbols, or
selecting the right symbols depending on your
audience and the right environment. Talk about a
few wrong examples.
Message – A communication in writing, in speech, or
by signals

Encoding- All communication begins with the


sender. The first step the sender is faced with
involves the encoding process. In order to convey
meaning, the sender must begin encoding, which
means translating information into a message in the
form of symbols that represent ideas or concepts.
 Channel-
Communication channels refer to the way this information flows
within the organization. In this web known as communication, a
manager becomes a link. Instructions or decisions flow upwards,
downwards or sideways, depending on the position of the
manager in the communication web.

 Media- Communication media refers to the means of


delivering and receiving data or information. In
telecommunication, these means are transmission and storage
tools or channels for data storage and transmission. The term
is also commonly used in place of mass media or news media.
 Decoding- Decoding is the process of converting code into plain text or
any format that is useful for subsequent processes. Decoding is the
reverse of encoding. It converts encoded data communication
transmissions and files to their original states.

 Receiver – The receiver is simply the person receiving the message,


making sense of it, or understanding and translating it into meaning.
Now think about this for a moment: the receiver is also a
communicator. How can that be? (When receiver responds, he is then
the communicator.) Communication is only successful when the
reaction of the receiver is that which the communicator intended.
Effective communication takes place with shared meaning and
understanding
D. Feedback – Feedback is that reaction I just
mentioned. It can be a verbal or nonverbal reaction
or response. It can be external feedback (something
we see) or internal feedback (something we can’t
see), like self-examination. It’s the feedback that
allows the communicator to adjust his message and
be more effective. Without feedback, there would be
no way of knowing if meaning had been shared or if
understanding had taken place.
The Communication Cycle or
Process
Medium

Barrier
SENDER RECEIVER
(encodes) (decodes)
Barrier

Feedback/Response
Questions

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