EMOTIONAL
INTELLIGENCE
DCS-2
5 Personality Aspects
Emotion…???
Emotion is any agitation or disturbance of Mind, Feeling
or Passion.
Throw a pebble in still water
Optimum level of emotions is necessary:
Criminals
Exams/ Interview
Emotional Intelligence… Need?
Emotions affect our Psychology which in turn affect our
overall well being.
Emotions impact our personality and relationships.
Emotions drive our behavior and performance at work
place.
Think…
Breath-few seconds
Water-4 hrs
Food-8 hrs
Thoughts & Emotions--???
DEFINITION of EI
EQ: How intelligently we express/regulate the emotions is what is called ……….
e.g. be angry ---that’s easy.
But– be angry with the right person at the right time for the right reason.
We n e e d E I t o m a n a g e N e g a t i v e e m o t i o n s , especially when we
are under pressure.
Develop and maintain social relationships and cope with challenges.
NEGATIVE EMOTIONS v/s POSITIVE EMOTIONS
NEGATIVE EMOTIONS POSITIVE EMOTIONS
Anger Forgiveness
Sadness Joy
Fear Courage
Anxiety/ Worry Peace
Doubt Trust
Guilt Empathy
Jealousy Gratitude
Hatred Love
Complaints Satisfaction
Shock Surprise
Proud/Ego Pride
Nervousness Confidence
Selfishness Sympathy
Comparison Cooperation
During Pandemic
I am under Lockdown
Extremely dangerous crisis. LOW EQ
STATE
Everything is closed. How I will
survive?
I can’t buy items I need.
Everything will be lost.
During Pandemic
I am safe at home and can spend more time with family.
HIGH EQ
Will use, reuse and recycle everything. STATE
Grocery and medical store are still open.
Expert professionals are working on war footing.
This time will pass too.
IQ v/s EQ
IQ EQ
Not a sure shot formula for overall success, Has more chances of success in the long
wealth and happiness. run.
Helps you develop a perfect business plan. Can turn a business to a successful
Enterprise.
Gets you hired. Gets you promoted.
Helps you deal with daily routine. Helps you thrive through change and
uncertainty.
Helps you become an efficient manager Helps you become a great leader.
CAN YOU REALLY ENHANCE YOUR EQ
RESEARCH SHOWS
How to RAISE Emotional Intelligence?
Components of EI
Personal Skills or Competencies Social Skills or Competencies
Self-Awareness Empathy
Self-Regulation Social Skills
Motivation
1. Self-awareness
Self-awareness is about recognizing and understanding
your emotions – what you’re feeling and why – as well as
appreciating how they affect those around you.
It’s the basis of good intuition and decision-making,
helping you to instinctively make the right choices for you
in all aspects of life.
Self-awareness is also about knowing your strengths and
weaknesses, and what is important to you – your values or
moral compass.
How to Improve Self-Awareness
Ask for constructive feedback
Keep a journal
Learn new skills
Meditate
Pay attention to your thoughts and emotions
Pursue your passions
Practice mindfulness
Reflect on your experiences
Set goals
Use positive self-talk
Work on building a growth mindset
2. Self-regulation
Once you’ve mastered emotional awareness, the next step
is managing those emotions – particularly the negative
ones – effectively.
Always treat others with respect and try to stay in control.
If you have a tendency to emotional outbursts, practise
being calm: step back and take a deep breath.
It’s also important to stay true to your values, and hold
yourself personally accountable for any mistakes.
How to Improve Self-Regulation
Be mindful of your thoughts and feelings
Build distress tolerance skills
Find ways to manage difficult emotions
Look at challenges as opportunities
Practice communication skills
Recognize that you have a choice in how you respond
Use cognitive reframing to change thought patterns and
emotional responses
Work on accepting your emotions
Positive Mindset
Positivity doesn’t always refer to simply smiling and
looking cheerful, however—positivity is more about one’s
overall perspective on life and their tendency to focus on
all that is good in life.
“Positive thinking is a mental and emotional attitude that
focuses on the bright side of life and expects positive
results.”
Having a positive mindset means making positive thinking a habit, continually
searching for the silver lining and making the best out of any situation you find
yourself in.
Traits and characteristics associated with a positive mindset, including:
Optimism: a willingness to make an effort and take a chance instead of assuming your efforts
won’t pay off.
Acceptance: acknowledging that things don’t always turn out how you want them to, but
learning from your mistakes.
Resilience: bouncing back from adversity, disappointment, and failure instead of giving up.
Gratitude: actively, continuously appreciating the good things in your life.
Consciousness/Mindfulness: dedicating the mind to conscious awareness and enhancing the
ability to focus.
Integrity: the trait of being honorable, righteous, and straightforward, instead of deceitful and
self-serving (Power of Positivity)
For example, positive attitudes can include:
It is looking adversity in the eye… and laughing. Being happy for someone else’s success.
Getting what you get, and not pitching a fit. Having a positive future vision, no matter how bad
Enjoying the unexpected, even when it’s not what you your current circumstances.
wanted originally. Smiling.
Motivating those around you with a positive word. Paying a compliment, even to a total stranger.
Using the power of a smile to reverse the tone of a Tell someone you know that they did a great job.
situation. (And mean it.)
Being friendly to those you don’t know. Making someone’s day. (Not just a child’s… adult’s
It’s getting back up when you fall down. (No matter like to have their day be special, too!)
how many times you fall down.) It’s not complaining no matter how unfair things
Being a source of energy that lifts those around you. appear to be. (It is a waste of time… instead, do
something!)
Understanding that relationships are more important
Not letting other people’s negativity bring you down.
than material things.
Giving more than you expect to get in return.
Being happy even when you have little.
Being true to yourself… always
Having a good time even when you are losing.
3. Motivation
The third ‘personal’ element, motivation is about your
drive to improve and achieve: setting high standards for
yourself and working consistently towards your goals.
Take the initiative: be ready to act on opportunities as they
come along, and practise being assertive.
Motivation is also about optimism and resilience, and
finding the positive in a situation, even – or especially –
those that didn’t go well.
How to Improve Motivation
Avoid overusing extrinsic rewards
Celebrate your results
Focus on setting small, measurable goals
Introduce challenges to keep things interesting
Set goals to help build intrinsic motivation
Work with a friend or co-worker to foster accountability
4. Empathy
A key interpersonal skill, empathy is the ability to put yourself
in someone else’s shoes and see a situation from their
perspective.
As well as having an awareness of others’ feelings, it’s
important to acknowledge and respond to them – even if you
don’t agree with them.
Respecting diversity and inclusion is a vital aspect of empathy,
as is communication: pay close attention to what you and others
say, whether verbally or through body language.
How to Build Empathy
Be willing to share your feelings
Engage in a cause, such as a community project
Listen to other people
Practice loving-kindness meditation
Talk to new people
Try to imagine yourself in someone else's place
5. Social skills
Often described as a ‘people person’, those who are
socially skilled are adept at dealing with others.
They are trustworthy team players and confident
communicators: as good at listening to other people as
they are at speaking themselves.
They also make great leaders, inspiring and motivating
colleagues, managing change and resolving conflict
effectively, and giving praise where it’s due.
How to Improve Social Skills
Ask open-ended questions
Notice other people's social skills
Practice good eye contact
Practice your social skills
Practice active listening
Show interest in others
Use icebreakers to help start conversations
Watch your body language
