Burger King
Training
Programme
The Burger King Training Program
Induction Training On-the-job training Off-the-job training
Introduction to the Introducing to machinery, Soft-skill, communicating
administrator/employees working environment and leadership skill training
session
01
Induction
training
Induction Training
Company Customer Health and
Familiarization services safety
01 02 03
1 – Company
familiarization
In the first stage of training session, we should
provide:
● An overview of Burger King’s history,
value, and mission
● Explain the company’s organizational
structure and its role within the fast-food
industry
● Communicate the company’s culture,
work ethic and customer-centric
approach
2 – Customer services
- Emphasize the significance of delivering excellent
customer service
- Train employees on effective communication skills,
including active listening and problem-solving
- Discuss strategies for handling customer inquires,
complaint and ensuring customer satisfaction
3 – Health and safety
Highlight the importance of maintaining a safe
Educate employees on health and safety
working environment for employees customers
regulations and procedures
Provide training on proper handling of equipment, food safety
practices, and hygiene protocols
On-the-job
training
On-the-job training
Instruct and educate the staff: Teaching the skill required to perform the
job well, covering some crucial topic such as POS usage, product
preparation, opening/closing procedure
Staff observe/assist experienced employees: This is where the staff will see how the
job is done in practice and get hands-on experience. We can pairing them with
mentors or trainers to guide them and correct their mistake
Train the staff to use latest technology: This is where we familiarize them with tools and software
that increase the productivity of the restaurant. Mentors can show them how to use the
management system, online reservation system, inventory system, etc….
Off-the-job training
Off-the-job training – Specialized knowledge
01 02
Offer specialized training programs for Provide technical skill, equipment
employees seeking career advancement r operation or specific job functions
specialization
Keep employees updated on
industry trends, new menu 03
items, or customer
preferences
Leadership –
management skill
- Develop leadership skills for managers, including team
management, decision-making and delegation
- Provide training on effective communication, coaching
and performance evaluation
- Foster culture of continuous learning and professional
development among managers
Customer Services – Sales
Enhance employee’s interpersonal skills and
customer service techniques
Teach effective selling techniques, upselling
strategies and order customization
Empower employees to handle customer complaints
or difficult situations with professionalism
Thank you for
listening
