DAY 1

● INTRODUCE YOURSELF AS A THEIR TRAINER AND FOLLOWED BY THE STUDENTS/TRAINEE

● ABOUT TESDA, NC II AND ASSESSMENT
● FLOW OF THE TRAINING, ROLE OF THE TRAINEE AND EVALUATION SYSTEM
● DISCUSS BASIC AND COMMON COMPETENCIES
 HOUSEKEEPING TRAINER
Name: MARJORIE C. JABOC (MAAM YUYE
Age: 29 years old
Address: Purok 1 Barangay Catagman,
Island Garden City of Samal
TRAINER Qualification:

● Licensed Professional Teacher

● Trainer’s Methodology I
● National TVET Trainer
● Housekeeping NC II Holder
● Front Office NC II Holder
 DAY 1 - ABOUT THE PROGRAM IMPLEMENTED BY
JDVPTHE DEPARTMENT
- JOINT OF EDUCATION
DELIVERY VOUCHER PROGRAM

JDVP is a strategy initiated by the Department of Education to help senior high school
students enrolled in Technical Vocational Livelihood (TVL) track gain relevant industry or
workplace exposure. Senior high school students enrolled in public schools avail of
voucher so they may take their TVL specializations at SKILLS. SKILLS offer holistic
technical education in Home Economics and Industrial Arts courses. SKILLS help
students earn TESDA NC II, preparing them for employment or entrepreneurship.
DAY 1 - TESDA

TESDA stands for TECHNICAL EDUCATION SKILLS AND

DEVELOPMENT AUTHORITY

-Its goals are to develop the Filipino workforce with "world-class

competence and positive work values" and to provide quality
technical-educational and skills development through its
direction, policies, and programs.
 Day 1 - FLOW OF THE TRAINING
Day 1
Day 4 Day 5
● Introduce as a trainer and followed by the
students Exit the Training
● About TESDA, Role of A trainer and ● Laundry Linen
Trainee, Training Flow,NC II and ● Bed Make Up Duvet ● Valet Service
Assessment ● Turn Down Service
● Evaluation and Attendance
● Introduce Housekeeping
● Discuss Basic and Common
Competencies
● A brief discussion Core Competencies Day 6-7 Undergo National
UC 1 - UC 6 Assessment Day
● Recite Basic, Common and Core
Competencies ● Butler Service
Day 3

● Bed Makeup - Traditional

Day 2 Day 8 Day 9-10
● Discussion of 5S, cleaning
materials, shoe Polishing,Ironing ● Handle Intoxicated Guest ● Institutional Assessment
Clothes and Public Area Cleaning ● Other Situational Scenario
● Shoe Polishing and Ironing Clothes apply Problem Solving Skills
● Public Area Cleaning
 NATIONAL ASSESSMENT DAY
Assessment is conducted through any of the following
evidence gathering methods: demonstration/observation with
oral questioning, written test and interview.
Who shall conduct the assessment?

Assessment shall be conducted by TESDA Accredited

Competency Assessors

How much is the assessment fee?

Housekeeping - 1080 pesos

NATIONAL CERTIFICATE ISSUED BY TESDA

What is a National Certificate (NC)?

National Certificate is issued

when a candidate has
demonstrated competence in all
units of competency that
comprised a Qualification.
E- NATIONAL CERTIFICATE

After your Assessment Day,

simply submit your email
address, and within 5 working
days, you will receive your
Electronic National Certificate
via email, which you may print
on any paper for a hard copy.

VALIDITY OF NC II - 5 years
Renewal of National Certificate (NC II)
● Certificate of Employment for 2 years experience
● National Certificate - expired
● 150 pesos process
● Photocopy of valid ID with 3 signatures
GRADING SYSTEM
ATTENDANCE BOOKLET
MORNING
Always bring your
Time In 8:00 booklet for monitoring
of competencies.
Time Out: 12nn

AFTERNOON

Time In 1:00 pm

Time Out: 5:00 pm

QUALIFICATION

HOUSEKEEPING NC II
HOUSEKEEPING NC II
The word “Housekeeping” refers to the upkeep and
maintenance of cleanliness and order in a house or a
lodging establishment such as inn, hotel, apartel,
condominium, resort, dormitory or a hospital. A housekeeper
is one who is responsible for administering housekeeping
maintenance and for insuring that everything is in order. She
sees to it that all occupants are comfortable, safe and
protected from disease –causing bacteria.
BASIC COMPETENCIES
BASIC COMPETENCIES
UNIT OF COMPETENCY - OLD

Participate in workplace communication

Work in team environment
Practice career professionalism
Practice occupational health and safety procedures
BASIC COMPETENCIES
Participate in Workplace Communication
Work in a Team Environment
Solve/Address General Workplace Problems
Develop Career and Life Decisions
Contribute to Workplace Innovation
Present relevant information
Practice Occupational Safety and Health Policies and Procedures
Exercise Efficient and Effective Sustainable Practices in the Workplace
Practice Entrepreneurial Skills in the Workplace
UNIT OF COMPETENCY 1: Participate in a workplace
communication

Workplace communication is the exchange of information

between employees in a work environment. This includes face-
to-face conversations, emails, chat messages,
videoconferencing, phone calls, and other methods used to
convey information in the workplace. Nonverbal
communication like eye contact, body language, and tone of
voice are also important aspects of workplace communication.
UNIT OF COMPETENCY 2: Work in a Team Environment

A team environment is a setting in the workplace

that's focused on everyone working together toward
a common goal. Brainstorming, joint projects and
collaboration are all common elements of team
environments and strong, open communication is
essential for success.
UNIT OF COMPETENCY 3: Solve/Address General
Workplace Problems

Problem-solving is the process of understanding a

challenge and working toward finding an effective
solution to it. Depending upon the problem's type
and complexity, it may involve using mathematical
operations and it may test your critical-thinking
skills.
 Unit of Competency 4: Develop Career and Life Decisions

If you’re asked where you want to be in the next 5, 10 or 15 years in

your career, would you have a ready answer, or would you stutter?

But if you don’t, you will definitely stutter and this article is for you.

Having a career plan is as important as having a career itself. There’s a

need to plan for the future and not just go to work every day with no

direction, hence, repeating the same process.

UNIT OF COMPETENCY 5: Contribute to Workplace
Innovation

Innovation in the workplace is important because it

challenges employees to think differently, which can
inherently promote growth. If your company continues to
take the same approaches and avoids trying new things,
they may miss important opportunities. Workplace
innovation may be the deciding factor in what sets you
apart from your competitors.
UNIT OF COMPETENCY 6: Present relevant information

Relevant information refers to data that is pertinent,

applicable, or crucial for a specific purpose, decision-
making situation, or problem-solving process. In the
context of decision-making, whether it’s in business,
personal life, or any other scenario, relevant
information can influence the outcome of a decision.
UNIT OF COMPETENCY 7: Practice Occupational Safety and Health Policies and Procedures

1. Hazard and Risk Control

A hazard is any source of potential damage, harm or adverse health effects on

something or someone.

Risk is the chance or probability that a person will be harmed or experience an

adverse health effect if exposed to a hazard. It may also apply to situations with
property or equipment loss, or harmful effects on the environment.
Using personal protective equipment (PPE) - If risks remain after the
options have been tried, it may be necessary to use equipment such as
safety glasses, gloves, helmets and ear muffs. PPE can protect you
from hazards associated with jobs such as handling chemicals or
working in a noisy environment.

Using the Think Safe steps

1. Spot the hazard

2. Assess the risk

3. Take Action
UNIT OF COMPETENCY 8: Exercise Efficient and Effective Sustainable Practices in the Workplace

Businesses can reduce energy bills, waste management

costs, and environmental damage by using sustainable
practices. They can also create jobs and promote
economic growth. By implementing sustainable practices
into their businesses, companies can save money and
improve their environmental impact.
UNIT OF COMPETENCY 9: Practice Entrepreneurial
Skills in the Workplace

Entrepreneur skills include various skill sets such as leadership,

business management, time management, creative thinking and
problem-solving. You can apply these skills in many job roles and
industries. These entrepreneur skills are vital for promoting
innovation, business growth and competitiveness.
COMMON COMPETENCIES
COMMON COMPETENCIES

Develop and update industry knowledge

Observe workplace hygiene procedures
Perform computer operations
Perform workplace and safety practices
Provide effective customer service
Unit of Competency 1: Develop and update industry
knowledge

it's important to have industry knowledge

because it allows you to stay updated and
informed of constant trends and changes that
might occur in your professional life.
Unit of Competency 2: Observe workplace hygiene
procedures

Maintaining a clean work environment is critical in

preventing illness. Bacteria can grow on unsanitary
surfaces and that will get you sick. Always ensure
that you clean and sanitize a work area before
starting your day.
Unit of Competency 3: Perform computer operations

Performing computer operations covers the

knowledge, skills, attitudes and values needed to
perform computer operations which include inputting,
accessing, producing, and transferring data using the
appropriate hardware and software.
Unit of Competency 4 : Perform workplace and safety
practices

Safety of workers (also known as worker safety and

occupational health and safety) refers to the provision of a
safe working environment, safe equipment, policies, and
procedures in order to ensure workers’ health and safety.
Unit of Competency 5 : Provide effective customer
service

Good customer service entails listening to your

customers and valuing their opinions. A company's
culture is expressed with good customer service—they
go hand-in-hand. Maintain good customer service, and
your company culture will be recognized by your
customers.
CORE COMPETENCIES

Provide housekeeping services to guests

Clean and prepare rooms for incoming guests
Provide valet/butler service
Laundry linen and guest clothes
Clean public areas, facilities and equipment
Deal with/Handle intoxicated guests
UC 1 Provide housekeeping services to guests

What does provide housekeeping services to guests mean?

The role of housekeeping is to ensure the comfort and safety of guests whilst they
are staying at a hospitality organisation. This is the guest‟s 'home away from
home'. It is essential that that a guest is able to enjoy their room in the same
manner and with the same ease as they would enjoy in their own house.
● Cleaning - shoe polish, ironing clothes, laundry guest clothes, cleaning room

● Additional Request of the guest -

UC 2 Clean and prepare rooms for incoming guests

Since guest rooms can harbour different types of germs and

bacteria, it is critical that they are cleaned frequently to maintain
a clean and odour-free environment. To keep hotel toilets fresh
and protected against bacteria, daily restroom cleaning is also
very important.
UC 3 Provide valet/butler service

A person employed by a hotel to provide a personalised

and specialist service to guests for the duration of their
stay.
Butler - personal assistant of the guest
Valet Runner- specifically in getting dirty clothes and delivering
clean clothes of the guest.
UC 4 Laundry linen and guest clothes

Laundry service is responsible for providing an adequate, clean

and constant supply of linen to all users. The basic tasks include:
sorting, washing, extracting, drying, ironing, folding, mending and
delivery. A reliable laundry service is of utmost importance to the
hospital. In today’s medical care facilities, patients expect linen to
be changed daily. An adequate supply of clean linen is sufficient
for the comfort and safety of the patient thus becomes essential.
UC 5 Clean public areas, facilities and equipment

The importance of keeping these spaces clean lies in the fact

that first and foremost, this is often the first impression people
have about to a hotel.
Public Areas in a hotel - lobby, public comfort room, bars
restaurant, swimming pool area, gym/leisure facilities and
terraces.
 UC 6 Deal with/Handle intoxicated guests

When handling an intoxicated guest in a hotel, it's

important to prioritize the safety and well-being of the
guest and other patrons.

Intoxicated guests - affected by alcohol or drugs especially to the

point where physical and mental control is markedly diminished ; Drunk
 Task
RECITE THE BASIC, COMMON AND CORE
COMPETENCIES
 STATUS CODES and
ROOM STATUS

HOUSEKEEPING
Housekeeping is not only about maintaining the
cleanliness of such an area but also to assist and make
the guest comfortable and safe.
CHECK IN TIME

The standard check in time of most hotel is 2pm.

CHECK OUT TIME

The standard check out time of most hotel is 12nn.
STATUS CODES and ROOM STATUS
Housekeeping Department
Housekeeping 5’s
● Sorting
● Set in Order
● Shine
● Standardize
● Sustain
Downpayment for reservation of the guest

● 50 percent of downpayment is
required to confirm reservation.
AMENITIES

 something that helps to provide comfort, convenience, or

enjoyment

 Hotel amenities are the extra service or product the hotel

provides for their guests. Amenities vary in every hotel.
There are hotels that offer standard amenities to all rooms
while other amenities may be optional, guests may avail of
it if they want and usually for an additional charge. Below
are examples of bedroom and bathroom amenities.
BEDROOM AMENITIES
● Spacious bedrooms with king or queen size beds
● High grade premium pillow top mattress
● Premium quality linens
●  Pillows
● Clothes hanger
● Bedside alarm clock
● Cordless telephone
● High-speed internet access
● High-definition flat screen televisions
● Desk and comfortable desk chair
● Cable television channel
● Mini-fridge
● Iron and ironing board
● Bedside telephone with note pad and pen
● Safety deposit locker
● Coffee maker
● Telephone directory and service directory
BATHROOM AMENETIES
● Shampoo
● Conditioner
● Bath gel
● Lotion
● Toothbrush
● Hairbrush
● Shoe mitts
● Disposal bag
● Shower cap
● Toilet tissue
● Water tumblers
● Shower cap
● Cotton swab
● Razor
● Shaving foam
● Scrub towel
● Hot and cold water
● Towels
 Housekeeping
Cleaning Materials, tools
and equipments
Before we start Cleaning

Personal Protective Equipment (PPE) is used to protect individuals

from the risks of injury and infection while minimizing exposure to
chemical, biological, and physical hazards. For example, gloves protect
your hands from germs and helps to reduce the spread of them.
These are the Following PPE:
Hairnet
Eyewear
Apron
Hand Gloves
Boots
Housekeeping Cleaning materials, equipment and tools

Trolley - is used by a room attendant, chamber maid or

housekeeper to move essential supplies from room to room
while they are being cleaned.
Cleaning towel/Clothes
These towels soak up wet
spills, making them ideal for
use in the kitchen or bathroom.

Tissue
Use to wipe small dust
Brooms
Soft Broom- Use to get small
dust in inside facilities

Stick Broom- Use to get hard

debris or garbage from outside.
Brooms A dust pan is a shovel-shaped pan
used for sweepings. It is used to
pick up the overall dust and dirt
subsequent to sweeping.

A Trash Can/bin holds

rubbish until it is collected.
 Ceiling Broom - is a cleaning tool which
can be used in both residential and
commercial buildings for removing dirt and
spider webs from the roof and walls.

Static Duster- it is used to clean

dust from the furnitures, lamps and
other things.
 Mop - It is used to soak up liquid,
for cleaning floors and other
surfaces, to mop up dust, or for
other cleaning purposes.

Spray bottles- Spray bottles

and trigger sprayers are used to
apply cleaners, disinfectants
and other liquids.
 Vacuum Cleaner - A vacuum
cleaner, also known simply as a vacuum,
or a hoover, is a device that uses suction
in order to remove dirt and other
substances from floors.

Floor Polisher -Floor polishers are

versatile floor cleaning machines that
operate by using rotating brushes or
pads to scrub, polish or buff a floor to
maintain its appearance
 Tong- is used to pick up dirt and
cigarette butts from ashtrays. Tongs can
also be used to prevent hands from
touching dirt that could cause
contamination.

A squeegee is a tool with a flat,

rubber blade and a short handle. It
is used to spread, push, or wipe
liquids on, across, or off a surface.
Scrub Brush - it removes
the dirt found on floors.

Sponge - Typically used for cleaning

impervious surfaces, sponges are
especially good at absorbing water
and water-based solutions.
Buckets/Pails - are used
for a variety of fluids and
flowable materials.

Caddy - The cleaning caddy

holds all of your cleaning
solutions and tools.
 Laundry Bag - it is used
collect laundry linen or
soiled clothes.

Laundry basket - used to keep

clean and dirty laundry collected
and organized, and can prevent
clothes from getting lost or mixed
up.
Caution Sign or Warning Sign - The
purpose of the Caution Sign is to warn
emergency responders and visitors of
potential hazards in the space and to
meet multiple regulatory requirements.

Toilet Brush - The toilet brush

can be used to clean the
upper area of the toilet, around
the bowl.
Cleaning Liquid and Detergent
It can be used for hand-w
machine washing of cloth
for all-purpose c
applications.
STANDARD IN CLEANING
From Top to Bottom-side to side- corner to
corner - at the center
Unit of Competency 1 Provide Housekeeping to Guest

What does provide housekeeping services to guests mean?

The role of housekeeping is to ensure the comfort and safety of guests
whilst they are staying at a hospitality organisation. This is the guest‟s
'home away from home'. It is essential that that a guest is able to enjoy their
room in the same manner and with the same ease as they would enjoy in
their own house.
● Cleaning - shoe polish, ironing clothes, laundry guest clothes, cleaning
room
● Additional Request of the guest -
HOW TO POLISH A PAIR OF SHOE

Needed Materials
A pair of Leather shoes
Polisher
Cleaning Clothes (3 pieces)
Spray Bottle
Shoe brush
Types of shoes

● Climbing Shoes
● Hiking shoes
● Shoes made of plastic
● Shoes made of Beads
● Leather Shoes
● Rubber Shoes
● Stilettos
 PROCEDURES

In order to shine your shoes effectively, preparation is key.

To avoid getting polish on your shoelaces, remove them
and set them aside and place some newspaper or scratch
paper in order to get the table dirt from the polisher.
1. Place a newspaper/any paper
To keep the table from getting dirty, cover it with a newspaper or any paper.
2. CLEAN IT FIRST
Use your cleaning clothes and spray bottle to take away
any dirt from your shoes. Make sure you’re getting into all
the crevices and seams to ensure they’re thoroughly
cleaned before you apply any polish. Take your soft cloth
(or T-shirt rag) and dampen it slightly with water before
wiping your shoes. Use the cloth to give your laces a wipe,
too, as plenty of dirt can build up on them.
3. POLISH and CONDITION
For thorough cleaning and priming, it’s time to use
your leather conditioner. You only need to use a
small amount on your soft cloth - enough to spread a
thin layer across your shoes. Leave this to absorb
for around 20 minutes.
4. BUFF THE SHOE

After 20 minutes, this time you really give them a

good scrub and ensure you’ve removed any excess
polish. You should see the shine starting to appear.
5. POLISH TO FINISH

Take a damp soft clean cloth and a little more polish and
rub into your shoes once more. Your shoes should now
be bright and shine.

End---------
HOW TO IRON A SHIRT: A STEP BY STEP GUIDE
1. START AT THE COLLAR
2. NEXT, IRON THE CUFFS
3. MOVE ONTO THE SLEEVES
4.FOLLOWED BY THE SHOULDERS
5. IRON THE PLACKET AND FRONT OF YOUR SHIRT
6. IRON THE BACK OF THE SHIRT
HOW TO IRON A PANTS: A STEP BY STEP GUIDE

1. Iron the pocket linings

2. Iron the waistband and top of the pants
3. Next, iron the crease
4. Lastly, iron the middle and flatten
UC 2: Clean and prepare room for incoming guest
Steps in cleaning a guest room
1. Opening the windows to air out the room and turning off of-air-
conditioning system
2. Washing hands and putting on protective disposable gloves
3. Emptying out the trash cans or bins
4. Stripping the bed and removing dirty linens
5. Removal of dirty towels from the bathroom (bath towels, hand
towels, and face towels) Spraying the cleaning products necessary
for disinfection Removal of gloves
6. Making up the bed
7. Dusting all surfaces such as bedside table, desk, chair, TV,
etc.
8. Start Cleaning the Floor (Sweeping and Mop)
9. Checking TV, air-conditioning, and lights to make sure they
function properly
10. Cleaning the bathroom
11. Replacing all free hotel products such as brochures,
mints, shampoo, soap, etc.
12. Vacuuming the room
13. Checking over the room, making sure that everything is in
place