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Communication in The Digital Age

This document discusses effective communication in the digital age. It covers various types of digital communication channels like email, phone calls, instant messaging, and social media. It also discusses how technology has changed communication by making it faster and more accessible globally. However, technology overuse can deteriorate language skills and distract from real-life interactions. The document provides tips for effective communication in distributed workforces, including embracing different communication tools, sending clear messages, practicing active listening, and cultivating a feedback culture. It also lists 4 essential technology tools to manage a distributed workforce: cloud security, access control, communication tools, and a workplace platform.
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100% found this document useful (1 vote)
874 views

Communication in The Digital Age

This document discusses effective communication in the digital age. It covers various types of digital communication channels like email, phone calls, instant messaging, and social media. It also discusses how technology has changed communication by making it faster and more accessible globally. However, technology overuse can deteriorate language skills and distract from real-life interactions. The document provides tips for effective communication in distributed workforces, including embracing different communication tools, sending clear messages, practicing active listening, and cultivating a feedback culture. It also lists 4 essential technology tools to manage a distributed workforce: cloud security, access control, communication tools, and a workplace platform.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Effective Modern Social Media Communication Staying

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Communication
in the Digital Age
Purposive Communication
By: Group 3
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Table of Contents
Communication in the Digital Age
● Types of communication in a digital world

Effective Communication in Today's Digital World

● How technology changed the way we ● Email Etiquette


communicate? ● Texting Etiquette
● Effective communication for distributed ● Modern Communication Tools Changing
workforces ● our Language
● Understand your tools ● Social Media Slang on Evaluation in
● Be present even when you are absent Language
● Communication Etiquette in Today's World ● Communication Protocols
● Staying relevant through Modern
Communication Tools
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Types of Communication in the Digital World

Digital communication is any type of communication that


relies on the use of technology. There are many types of
digital communication, commonly referred to as digital
communication channels.
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Types of Communication in the Digital World


Email
Phone Calls s Social Media

Instant Messaging Video Conferencing


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Effective Communication in Today’s World


1. The Digital Communication Toolkit - Embrace a variety of communication tools
2. Clarity Is Key - Craft concise and clear messages.
3. Active Listening - Practice active listening in virtual meetings.
4. Cultural Sensitivity - Respect and adapt to cultural differences in communication styles.
5. Structured Updates - Regularly share progress updates with your team.
6. Visual Communication - Utilize visual aids like graphs, charts, and infographics to
convey complex information.
7. Virtual Watercooler Moments - Foster informal conversations through virtual coffee
breaks or casual chat channels.
8. Feedback Culture - Cultivate a culture of constructive feedback.
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How Technology Changed the Way We


Communicate
Technology has changed communication by making it faster, more convenient, and more accessible.

• With the use of smartphones, social media, video • The internet has made information readily
calls, and messaging apps, we can now available at our fingertips. We can now access
communicate instantly with people across the news, research, and educational resources
globe. instantly, allowing us to communicate and share
knowledge more effectively.

• The internet has provided us with a platform to • Technology has transformed the way we
communicate on a global scale. We can share collaborate with others. We can now work on
information, ideas, and opinions with people projects remotely, share documents in real-time,
from different cultures and backgrounds, and collaborate with colleagues from different
fostering a sense of global community. locations.
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How Technology Changed the Way We


Communicate

• The use of technology in communication can lead • Technology can pose privacy concerns in
to a deterioration of language skills. communication. With the increasing use of social
media and online platforms, personal
information can be easily accessed and shared
• Technology can sometimes overshadow • without consent.
The constant connectivity and notifications from
traditional cultures and customs. With the technology can be distracting and divert
globalization of communication, there is a risk of attention from real-life interactions. People may
homogenization, where dominant cultures and become overly reliant on technology for
languages prevail, potentially eroding the communication, leading to reduced face-to-face
diversity and uniqueness of local cultures. interactions and a potential decline in social
skills.
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Effective Communication for Distributed


Workforces
1. The Digital Communication Toolkit: Embrace a variety of
communication tools
2. Clarity Is Key: Craft concise and clear messages.
3. Active Listening: Practice active listening in virtual
meetings.
4. Cultural Sensitivity: Respect and adapt to cultural
differences in communication styles.
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Effective Communication for Distributed


Workforces
5. Structured Updates: Regularly share progress updates with
your team.
6. Visual Communication: Utilize visual aids like graphs, charts,
and infographics to convey complex information.
7. Virtual Watercooler Moments: Foster informal conversations
through virtual coffee breaks or casual chat channels.
8. Feedback Culture: Cultivate a culture of constructive
feedback.
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4 Essential Technology Tools to Manage Your


Distributed Work Model Effectively
Tool #1: Cloud security technologies Tool #2: Access control
Cloud security technologies keeps files and Access control is a security feature that
devices secure, distributed colleagues keeps your physical buildings safe.
connected, and critical company data safe. Ex. QR codes, Facial recognition, and touch
Ex. Google Drive, Dropbox, and Docusign ID are all different types of access control.
all run on the cloud.
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4 Essential Technology Tools to Manage Your


Distributed Work Model Effectively
Tool #3: Communication tools Tool #4: A workplace platform
Employees can share quick project updates, A workplace platform brings the services
ask for help from a manager, or share and tools you rely on to manage each office
exciting project wins. together in one centralized place.
Ex. Microsoft team and Gmail Ex. Google Workspace
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Be Present Even When You’re Absent


Being present even if you're absent refers to the ability to stay focused and
engaged in the present moment during digital communication, despite physical
distance. It means avoiding distractions and actively listening and responding to
the conversation, rather than being mentally absent or distracted. This concept is
particularly important in maintaining strong relationships and connection in the
digital age, as it can help prevent the negative effects of "phubbing" (phone
snubbing) on relationship satisfaction. Research has shown that being present
and mindful is a crucial leadership trait, and can be practiced through simple
habits such as meditation and reflection.
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Communication Etiquette in Today’s World

What is communication?
- Means of sending or receiving information, such as phone lines or
computers

What is etiquette?
- The set of rules or customs that control accepted behavior.
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Communication Etiquette in Today’s World


Communication etiquette refers to the accepted ways of communicating
with others in the workplace or in society, and it includes behavior and
strategies that can help us relay information clearly while maintaining
positive relationships. The word netiquette describes the rules of conduct
for respectful and appropriate communication on the internet. Netiquette is
often referred to as etiquette for the internet.

Communication Etiquettes:
1.Choosing the appropriate communication channel for the purpose
and audience - Emails, Phone calls or meeting.
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Communication Etiquette in Today’s World


2. Thinking about the tone and level of formality of the communication -
Depends on the person we are addressing to and the situation we are in.
3. Using empathy and thinking about others before we speak or write -
Empathy is the ability to understand and share the feelings of another person
4. Being mindful of the content we share and post online - The content we share
and post online can have a lasting impact on our reputation and online safety, as
well as on others’ feelings and rights.
5. Respecting others’ privacy and boundaries online - Privacy and boundaries are
important aspects of communication etiquette, especially in the digital age.
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Email Etiquette
1. Use a clear, professional subject 6. You don't always have to "reply
line. all“.
2. Proofread every email you send. 7. Reply to your emails.
3. Write your email before entering 8. Include a signature block.
the recipient email address. 9. Use the appropriate level of
4. Double check if you have the formality.
correct recipient. 10. Keep emails brief and to the
5. Ensure you CC (carbon copy) all point
relevant recipients.
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Email Etiquette
Example of a bad email:

To: [email protected]
From: [email protected]
Subject: ________

Mr. James,
I cannot attend the class tomorrow. I need to visit my physician because
my stomach has been hurting for three days in a row. Could you send the
homework to this email?
Annie Summers
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Email Etiquette
What’s wrong with it?

● Your email address should contain your last name.


● In the greeting, use the instructor’s last name, since addressing someone by
their first name only can be disrespectful.
● There is no subject.
● Do not include unnecessary personal details.
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Example of a better email:

To: [email protected]
From: [email protected]
Subject: Missed class. Question about homework, Section H001

Dear Mr. Butler,
Unfortunately, I will not be able to attend your Chemistry class tomorrow. I have
a physician’s appointment. I will get the assignment from my classmates to be
ready for the next class. If there is any additional information to read on the
topic, could you please advise where I can find it?
I really appreciate any help you can provide.
Kind regards,
Annie Summers
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Texting Etiquette
The 10 do’s and don’ts

1. Do reply promptly 6. Don’t send too many attachments


2. Don’t text during 7. Don’t forget to double-check the
inappropriate moments recipient
3. Do keep texts short 8. Do use proper grammar
4. Don’t text sensitive news 9. Don’t text too early or late
5. Do re-read your texts before 10. Don’t text while driving —
sending ever!
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Modern Communication Tools


Changing our Language
Modern communication tools, without a question, have had a tremendous impact on
how we use language. Smartphones, social media platforms, instant messaging apps,
and email have all altered the way we connect with one another. These instruments
have influenced not only the speed and convenience of communication, but also the
evolution of language itself.

An example of these impacts is the use of abbreviations, emojis and the hashtag.
Abbreviations like "LOL" (laughing out loud), "BRB" (be right back) and "OMG"
(oh my god) are used to make communication easier. Emojis (🙂😡😢😱🤔) are used to
convey emotions or ideas. And the hashtag (#) which is used to categorize content to
make it more discoverable.
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Social Media Slang on Evaluation in
Language

Social media slang refers to the informal language and


abbreviations commonly used on social media platforms. These
slang terms have emerged as a way for users to communicate
more efficiently and express themselves in a concise manner.
Examples:
Touch grass Rizz
It’s giving Slay
Drip Bussin’
The ick Sus
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Social Media Slang on Evaluation in
Language
Advantages Disadvantages

• Efficient Communication •Misunderstandings

• In group Identification •Lack of Clarity

• Creativity and Expression •Erosion of Grammar and


Spelling
• Informal Tone •Exclusionary Language

• Memes and Humor •Professional Implications


Communicatio
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Protocols

Communication Protocols
● Communication protocol is a system of rules that allows two
or more entities of a communications system to transmit
information via any variation of a physical quantity.

● It is a system of rules that allows two or more entities of a


communication system to transmit information.

● A communication Protocol is established between machines,


not humans.
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Staying Relevant Through Modern


Communication Tools
● Communication is a vital skill for any professional, but it is
also constantly evolving.

● Communication is a vital skill for any professional, but it is


also constantly evolving. To stay relevant in communication,
you need to keep up with the latest trends, adapt to different
situations, and improve your own abilities.
Thank you for
listening!
🫶🏻🫶🏼🫶🏽🫶🏾
Any questions, clarifications?
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References:
• (n.d.). Urban Dictionary, October 12: Space squid. Retrieved October 13, 2023, from http://www.urbandictionary.com/
• ';;'. (2019, March 9). ';;' - YouTube. Retrieved October 24, 2023, from https://link.springer.com/chapter/10.1007/978-3-030-24564-
1_5'
• ';;'. (2019, March 9). ';;' - YouTube. Retrieved October 25, 2023, from https://chatelaine.com/living/texting-etiquette-10-dos-and-
donts/?fbclid=IwAR2E-fPQJ5fWKC23qTzfTf5MJDmHeJxlt-N5YK4nutiviiAPCylHXSs1eVI
• Communication protocol. (n.d.). Wikipedia. Retrieved October 25, 2023, from
https://en.m.wikipedia.org/wiki/Communication_protocol
• How to Stay Relevant in Communication: 6 Tips. (2023, July 3). LinkedIn. Retrieved October 25, 2023, from
https://www.linkedin.com/advice/1/how-do-you-stay-relevant-communication-communication-advice
• The Importance of Good Etiquette. (n.d.). MastersInCommunications.org. Retrieved October 24, 2023, from
https://www.mastersincommunications.org/importance-good-etiquette/
• Kashif, M., & Abid, I. (n.d.). Communication in digital world - Communication in Digital World Literature Review For adapting the.
Studocu. Retrieved October 13, 2023, from https://www.studocu.com/row/document/university-of-the-punjab/management/
communication-in-digital-world/37543543
• Kirkham, A. (2022, September 20). 4 essential tools to manage your distributed work model. Envoy. Retrieved October 24, 2023,
from https://envoy.com/blog/essential-tools-to-manage-distributed-work/
• ';;'. (2019, March 9). ';;' - YouTube. Retrieved October 26, 2023, from https://www.lawsociety.com.au/resources/resources/career-
hub/10-rules-email-etiquette?fbclid=IwAR17yzMYk026EKpkPfBQZNw28cWkWt1mXq3MYoi5t4j9OwwfOfI5KcbVWes

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