ServiceOps

IT Asset Management - Product Overview

Gain complete Visibility of your IT Infrastructure

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Agenda

1 Company Overview 6. Architecture

2. Industry Challenges 7. Product Licensing & Pricing

3. ServiceOps Asset Overview 8. Key Clientele

4. Benefits 9. Awards & Recognition

5. Key Features and Highlights 10. Case Studies

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 About Mindarray Systems

Offering Verticals

10
Network Log & Flow IT Service Telecom Enterprise Government
Years in Business
Monitoring Management Management

25+ 4th in India 150+ 250

Countries 34th in APAC
Presence across Fastest growing IT Company Strong Workforce Partners
SAARC, SEA, MEA (Deloitte Fast 50 / 500)

Analyst Recognition

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Our Worldwide Presence

USA
Israel UAE
Nepal
Myanmar
India

Ethiopia Thailand Philippines

Malaysia
Srilanka
Singapore
Nigeria Uganda
Indonesia
Mauritius
South Africa

Headquarters Partners Customers

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Verticals that we serve
Enterprise

Data Centre BFSI ITES Healthcare Education Manufacturing

Govt.

Smart Cities State-wide FTTX Govt. Data Centre Surveillance

CSP

CSP/DSP MSP ISP

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 Market Need for ITAM

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 Organizations are stuck with
Spreadsheets when it comes
to asset management.
With increasing complexity due to hybrid
environment, asset management is going
through transformation with a focus on
service delivery.

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Today all businesses run on IT,
managing IT becomes complicated
when a business grows.

All growing businesses

face the same issues:
• Security Threats
• Software Compliance
• Maintain inventory for both IT & non IT assets
• Keeping track of geographically distributed assets
• Utilization & tracking of critical assets
• Banning of prohibited software

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Motadata ServiceOps Asset Management

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 Adaptive & Powerful Asset Management

Motadata ServiceOps IT Asset Management lets you operate, maintain, deploy, up-grade and dispose of
IT assets in a systematic way.

CMDB / Asset Purchase Contract

Remote Desktop
Management Management Management

* Limited Functionality

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 Adaptive & Powerful Asset Management

IT asset management lets you track and manage all your assets from a
single unified view, throughout their life-cycle – be it maintenance,
procurement, disposal or depreciation Asset
Management
Planning
Configuration
Managing
Item
Information
Identification

Asset
Management

Verification Complete
and Audit Control

Status
Accounting
& Reporting

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 Benefits

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Benefits

Cut down on costs & prevent wastage of IT resources

Meet compliance requirements

Mitigate from associated security risks

Achieve overall optimization with optimum asset utilization

Better control inventory of ever-growing organization

Allocate Assets and Costs with Asset cost & depreciation information

Optimize the profit generated by assets throughout their lifecycle

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 Key Features

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Asset Management
Key Features

IT Asset Inventory & Life Cycle Purchase & Contract Management Asset Association with Ticket
Track IT & Non-IT assets effortlessly Populate financials in a CI directly from a Asset association support available
and manage complete life-cycles from PO. Manage asset related contracts and on request creation
procurement to disposal their renewal

CMDB
Advanced Search for Assets Discovery Reports
Maintain a centralized repository Create search queries using pre- See history of all discovered assets
to manage all CIs & map them to defined search options and keywords. before committing them to the
service desk tickets CMDB

Agent & Agentless Discovery History Log Product and Vendor Catalog
Initiate an on-demand discovery Access the audit trail, scan history Maintain a list of products and
or schedule periodic discovery of and the change log of an asset. link them with vendors along with
assets. price details.

Software Management Barcode & QR Code Configuration Polling

Normalize software with rules-based Generate and add a barcode/QR code to Schedule an update of existing
automation, consolidate two hardware assets. Admins can add their discovered assets.
software into one suite & prohibit own barcode prefixes.
certain software

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Contract Management

Key Features

Contract Types Advanced Search in Contract

The product has a default list of contract Create a search query using predefined
types. Add more types and edit the search options and keywords
existing ones.

Relate an Asset with a Contract Contract Renewal

Contract is created around an Assets, Extend contract period by reissuing the
and it defines the obligation of the contract with different date and time,
seller and duties of the buyer termed as Renewal.

Child Contract Contract Audit Trail

A contract can have multiple sub-contracts Contract Audit Trail shows what changes
referred to as Child Contracts. have been made by who and when

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Purchase Management

Key Features

Purchase Order Lifecycle Approve or Reject PO

Manage & track all procurements to cut Handle approvals with a dedicated
costs Approval tab & workflows

Auto-creation of Assets Asset Reconciliation

Purchased assets are automatically Eliminate duplication of assets in CMDB
added in the CMDB when added from multiple sources

Cross Module Relationship Purchase Audit Trail

Support for PO of Non-IT Assets and Displays audit trails for changes done on
Request relationship the purchase contract

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 Architecture

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Architecture

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 Licensing

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Product Licensing & Pricing

Motadata ANNUAL
Pricing
• Support included for 1st year
has • To be renewed annually
ITAM
2
Based on
licensing
PERPETUAL • No. of Nodes / Assets

options • Support included for 1st year

• Renewal cost – 20% of order value

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 Key Clientele

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Partial Clientele

BFSI
Enterprise
Govt.
Deployments
OEM Partner
National Clients International Clients

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 Awards & Recognition

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Motadata Recognition

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Analyst Recognition

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Analyst Recognition

Motadata recognized as a Leader in

Data Quadrant 2019 by

Infotech Research Group

(Software Reviews)

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Case Study – Our Deployment Experience

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 Client Case Study
Client ONCG
Motadata helped ONGC to establish a centralized service desk along with asset management, to track IT
consumables

• About Client Key Stats

• ONGC is a MNC in the domain of oil and gas. Its exploration and production operations make it the largest & most profitable PSU in
the country.
• Challenges
• Accommodate multi-branch/department infra setup 2500 50 35
• Comply with industry best practices / standards
• User information to be hosted in an Active Directory
• Integration with CMDB, to maintain inventory for all hardware and software assets
• Create a robust knowledge base for problem resolution Assets being Technician License Branches
managed
• Solutions
 Location scoping & department classification, allowed the client to offer service desk to multiple branches/ department
 The solution is ITIL compliant and verified for 6 business processes by PinkVerify
 Inbuilt integration and syncing with AD via LDAP, which helped in importing user information via the LDAP protocol
Motadata ITSM gave us a single point of contact for all the users
 Integration with Asset Management helped the client to relate tickets with asset inventory for better tracking
and departments along with the capability of effective reporting
 Knowledge management enabled the client to upload and publish solutions to all common problems

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 Client Case Study
Client Moalajah
Motadata enables Moalajah to establish a robust Asset Management system that auto-discovered their IT
Assets, including their SNMP Devices

• About Client Key Stats

It is a joint venture between BESIX and Veolia that provides a wide range of services in the domain of water and wastewater treatment
including but limited to design, customer service, operations, and maintenance.

Challenges
• Multiple VLAN setups in the domain, caused configuration challenges, which the existing tool did not support
• Since Spiceworks is a free tool, data accuracy was a big concern
450 6000+ 12+
• They had custom requirements with RDP which wasn’t possible with Spiceworks
• They wanted a zero-configuration agent, which could be easily deployed
• They had several AMC records with multiple vendors, which they were finding hard to manage

Solutions Total Assets Total Software’s Managed No. of Vendors Managed

The solution was able to discover multiple VLANs and fetch data from workstations, servers, and other devices Managed

With the use of standard protocols, the inventory they have now is more accurate & detailed
A custom RDP agent was developed, that auto initiates a remote session if no response is received from the user
The Motadata agent was customized, with all configurations built-in, which allowed them to deploy it using their AD’s Group Policy
feature “Motadata Asset Management gave us an accurate picture of our IT
The integrated vendor catalog, helped them to store the names of all AMC vendors and manage the contract renewals from the asset inventory and helped us overcome the limitations of our
contract management module previous platform.”
Auto-discovery feature automatically discovered new devices through discovery schedule, which made sure the inventory stays up-to-
date

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Connect with us

Contact Info

Email: [email protected]
Sales: [email protected]
Support: [email protected]

Telephone THANK
India: +91 -79-47021717/700
YOU

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