Enabling Business

Automation

14/02/2022

Creative tech for Better Change

1
Business
Automation
Offering
Business Line Business Automation

Practice Business Process Excellence PM&O ServiceNow

BEYOND IT
Case CSM
Business Process Project and ITSM
Offering RPA Management management Change
HR
Discovery
ITOM
SecOps
Low Code
GRC
Low Code

Jobs
Business
Solution Engineer Solution Architect
Automation Functional Analyst Project Manager
(AI & RPA)

Functional Solution
Business Analyst Change Manager
Consultant
Analyst Ecosystem
WHY WHAT HOW
Business Analyst Functional Analyst Technical Analyst

Business Analyst Functional

Financial Focus Analyst
without
technical
Business Analyst background
Process Focus
Functional
Analyst
Business Analyst With
Information Focus Technical
Background

Scrum Product Owner Scrum Master

Business Automation
Short story
 Company structure

BUSINESS LINE X

BUSINESS LINE Y

BUSINESS LINE Z

Supplier Customer

HR ICT FINANCE
Finance LEGAL FACILITY
 Company structure

BUSINESS LINE X

BUSINESS LINE Y

BUSINESS LINE Z

Supplier Customer

HR ICT FINANCE
Finance LEGAL FACILITY
WHAT capabilities do we need?

Processes

Tasks Business
Rules

Data
Content

Collaboration
Insights

Actors
business process excellence
Business Process Excellence: HOW?
Milestone
5

Milestone
4

Milestone
3

Milestone
2
Milestone
1

Discovery

Modelling
Business Process Management
Execute

Analysis

Measure

Improvement

Optimization

0
HR FINANCE LEGAL FACILITY 1 0 1
0
1 0 1
Knowledge Worker Tasks

Creating schedules and rosters

Evaluate
Customer support
Research

Dispute
Analysis
Creative work
Invent

Process improvement
Decision making

Audit Complex emails

Advice
14
Business Process Excellence-4-knowledge workers: HOW?

Declarative

Human centric

Support
Advanced Case Management

Business rules

Dynamic
The Business Process Excellence Portfolio
Make your organization & employees more efficient & effective

Devoteam offers a unique setup

Design your Business Transformation Portfolio of competences & assets
○ Customer Journey
○ Program Roadmap ○ Strategic advice on Organizational
○ Process Discovery and Optimization change and optimization with ADKAR
& LEAN/6σ as business toolset

Automate and Optimize your Business Processes ○ Build your business process catalog
○ Business Process Management and architecture with state of art
○ Advanced Case Management / Low-Code tools.
○ Process and workflow engine
○ Enables you to maximize the Golden
Collars and knowledge workers in your
Organization
Robot Process Automation
○ Deliver automated and optimized manual activities ○ Profound knowledge of our partners
○ Increase capacity in your knowledge worker teams technology and strategic roadmap
○ Eliminate cumbersome repetitive labor
IT for business.
HOW to develop IT for Business initiative?
Omnichannel strategy with remarkable user experience

E-Corp
Login Basket

Graphic card SD card Laptop Smartphone

Hard disk 1345,00€ 125,00€
99,95€ 134,98€ 75,00€

Promos Promos Promos

Employee Client

Omnichannel
Customer
Chatbot support

Web Mobile
HOW to develop IT for Business initiative?
Your company SIAM orchestrator

HR Business case: employee onboarding EMPLOYEE

HR ICT ICT FACILITY HR

(IT- E)SM tools are required to manage cross-departments complexity

 HOW to develop the IT for Business initiative?
Automatic discovery / service mapping / cost management

Reporting
Business

SLA
services
Business
driver

Performance
Applications

Availabilit
Value
partner

y
Technology business models

Software

Logging
Service

Capacity
provider

IT

Monitoring
towers
Expense

Tracing
center

Cost Value Complex Anywhere Dynamic

Business Automation
Long story
What can we do for
you?
Devoteam : one Stop Shop for Business Automation

LEAN applied to SECTOR

Operational
Define Measure Analyse Improve &
Excellence
Control

End to End Process automation Business

Business Automation BPM & Advanced Automation
Case Management Capability

Repetitive, High Volume,

Robotic Process
Administrative
Automation
automation
 Operational Excellence

Business Automation

Operational excellence Robotic Process Automation

Within our operational excellence framework, we focus on

4 lean based principles, 5 pillars and 6 comprehensive solutions.
Lean Management System
Process Efficiency
Standardization Target Operating Model
Performance Management
Continuous Improvement Quality Management System
Voice of the Customer &
Employee
Bottom-up Lean Six-Sigma
Mindset & Behaviours
Management as an enabler Robotic Process Automation
Organization & Skills
Change Management
 Operational Excellence

Devoteam Business Automation. Business Automation

Robotic Process Automation

Strategy People Processes Technology

● New tech adoption ● Engagement Leads / PM’s ● Identifying potential cases ● Uipath, ServiceNow,
● Scale and mature ● Tech-leads, Architects ● Qualifying and prioritizing Appian
● Digital transformation ● Co-creation, collaboration ● Dev, config, deploy ● AI, ML, Cloud
● Operating and maintaining
● Culture Change ● Training & awareness ● BPM, API, SWD, ML, NLP
● Governance & Compliance
● Innovation

We help companies define a We are committed to hands-on and We help install an Operating Model We bring the leading tools and
strategy for working with data practical implementation of the that is based on industry best practice and specialists within data science and
and automation capabilities and strategy. We act as an implementation fully compliant: automation, and we also aim to get
technologies. The strategy is often part partner and help to increase value Identification of potential, screening and the best out of the existing tools and
of the company's digital creation and accelerate learning. We do qualification, development and competencies.
transformation agenda and is this by participating in various roles such configuration, operation, change and We choose the right tool and
based on the company's unique as Business Analysts, Automation incident mgmt. processes, benefit
methodology for the right problem
starting point, preparedness, ambition Developer, Data Scientist, Data Engineer, realization, utilization rate and efficient
and we help customers establish a 'radar
level, complexity and tech/project Engagement Lead or interim 'Head of utilization of licenses. for new technologies’ and a process for
portfolio. CoE'. screening, evaluation and adoption.
 Operational Excellence

Business Automation

From Desktop to intelligent automation Robotic Process Automation

RDA RPA ML AI
Robotic Desktop Automation Robotic Process Automation Machine Learning Artificial Intelligence,
Identify patterns in previous behaviour in
Attended Automation with manual Unattended Automation Prescriptive analytics and decision
order to add ‘judgement’ to future
intervention, scripts etc. With digital triggers and self service. logic/engines.
decisions. Advanced deductive analytics.

Systems that do Systems that think

(Process driven) (Data driven)
The maturation steps (it’s a journey)

INSTITUTIONALIZE

INDUSTRIALIZE

INITIALIZE
Deliver differentiated
Establish capability Replicate & ramp up performance

Strategy - People - Processes - Technology

Automation levels
Processes can range from manual to fully automated. Although RPA softwares have
great potential, they need to be managed and monitored by people. Total automation
requires the introduction of Artificial Intelligence systems.
Full
Self-manage, self-
healing bots make
Intelligent and check
People train,
Unattended explain and assist
bots
People manage
Batch exceptions
People prepare
Attended inputs, send
People attending batches to
to desktops automation
Manual
Fully manual
process
What is RPA ?
What exactly is Robotic Process Automation (RPA)?

Goes through same clicks and

Has own UserID
actions
“The robots are digital employees that work in the corporate system MIMICS HUMANS

landscape, logging onto IT applications (using a robot user ID) and

performing tasks, in much the same way that a human employee would
do.”
Pre-defined rules
PERFORMS
PERFORMSRULE-BASED
RULE-BASED
PROCESSES
PROCESSES
Human Digital
employees workforce

Applications SAP Mainframe Web Tools

WORKS ACROSS SYSTEMS

CSV files, Excel documents, e-mail, PDFs, etc.

HANDLES ALL DIGITAL
DATA SOURCES
IT / system
applications
What can robots do ?

Trigger
Capture data Run Applications Communicate
Responses
What can robots do?

Optimizes Quality Assurance (QA)

Conducts high-volume repeated tasks processes

01 08 09
Manages
technical debt

02 07
Performs multiple tasks Forecasts revenue

03
06
Integrates with the virtual system

04 05 Leverages product management

Automates data extraction Validates and audits information

Types of robots : different levels of human interaction

Humans
&
Robots

Attended Robot Hybrid Workforce

Robot + human Multiple robots
(attended & unattended)
Example:
Call center robot pulls info into agent system; saves retyping
so agent focuses on customer Unattended Robot
Robot alone
Example:
Robot processes invoices
What are the
Benefits
of RPA ?

35
The main benefits of RPA
No complex coding : is led by the business , with support
from IT

Provision of greater visibility and 09. Consistent quality guaranteed as human

auditability of transactions, leading to error is eliminated, reducing operational
better control over end-to-end processes risk

01. 08.

07. Non invasive nature : no disruption caused to

underlying systems (works on standard UI)
Seasonal demand can be managed by
deploying virtual resources at a fraction 02.
of the cost of an FTE

06. Higher staff satisfaction by eradicating

monotonous tasks, allowing individuals
to focus on higher value work

03.
05.
Increased productivity with the
potential to operate 24/7 & the fact that
04. Shorter lead time - better customer
bots work much faster than humans
satisfaction

Deployment is faster & cheaper than with other

traditional IT solutions
“ Robotic Process Automation
can save Finance departments
25,000 hours of avoidable
rework annually caused by
human errors.
“
Gartner
Why Devoteam
Devoteam is confident to be your right partner for realizing your
business automation challenges.

We offer a unique set-up for end to

end business automation capabilities

We have strong technology

partnerships

We have the right experience,

proven by our references
Beyond RPA
Business Process Excellence: HOW?

Milestone 5

Milestone 4

Milestone 3

Milestone 2

Milestone 1

Discovery

Modelling
Business Process Management
Execute

Analysis

Measure

Improvement

Optimization

0
HR FINANCE LEGAL FACILITY 1 0 1
0
1 0 1
Business Process Excellence-4-knowledge workers: HOW?

Declarative

Human centric

Support
Advanced Case Management

Business rules

Dynamic
Beyond RPA
Intelligent
Automation

From RPA to AI

43
Beyond traditional RPA
RPA creates countless opportunities for automation and, so far, companies are only scratching the surface of its potential.
However, traditional RPA has limitations: it can only process information in digital form (systems, spreadsheets and web) and take
simple and well defined decisions. Therefore, while extremely powerful, RPA narrows end-to-end process automation.

As entrepreneurs crave for more assistance

from RPA, AI comes into place. Soon, it
would be hard to imagine the RPA solution

Think & Learn

without AI integration. The reason is simple - Analytical decision Rule-based

ML
RPA has no capability of cognitive awareness AI RPA
and AI brings it in the customized solution.
 Main difference between RPA and AI softwares
Simple scripts and Robotic Process Artificial Intelligence
Excel-macros Automation (RPA)

Potential impact
RPA replicates a sequence of AI replicates the analysing and
actions and decisions in order to judgement capacity of the user.
complete a manual task. Can be pictured as the brain of the
Can be pictured as the hands of user.
the user.
RULE-BASED AUTOMATION COGNITIVE AUTOMATION

Technological advancement

Simplest level of Advanced software Systems provide decision

automation replicating human activity intelligence and support by
providing easy straight- extensive data gathering &
through-processing analysis
A macro is a simple defined
developed by business users
procedure of rigid and
Digital agents with direct
repetitive process steps
Consolidating data from customer contact build
within one application (e.g.
multiple sources by digital competence through learning
Excel)
assistance and observation
What is AI?
The term AI refers to computing systems that perform tasks normally considered within the realm of human decision-making. These
software-driven systems and intelligent agents incorporate advanced data analytics applications. AI systems take advantage of
knowledge repositories to make decisions and take actions that approximate cognitive functions, including learning and problem
solving.

Predictive Analytics Text-to-Speech Image Recognition

Deep Learning Speech-to-Text Machine Vision

Machine Learning Speech Vision

Translation
Data
Classification Extraction

Language Processing Expert System Planning & Optimization Robotics

AI, ML and DL: how not to mix them?
Although AI, ML and DL are closely related, there are differences between them:

AI: is any technique that enables computers to mimic human intelligence,

Artificial Intelligence (AI)
using logic, if-then rules and ML.

ML: is a subset of AI that builds algorithms to enable computers to learn

from data, while performing tasks. This way computers don't have to be
Machine Learning frequently programmed to do their job.
(ML)
DL: is a subset of ML that uses neural network architectures, inspired by
the biological neural networks of the human brain. DL has now reached
the point where it can outperform humans in a range of tasks, like
classifying images, and it will continue to improve over time.
Deep Learning
(DL)
Machine Learning
customer use Case

49
 Data use cases

NLP analysis on surveys

• Sentiment analysis
• N-gram analysis

• Survey results vs technical

measurements
• Detect and take actions for
detractors
 Data use cases

Next Best Action (NBA)

• First time right

• Cost optimization

• Cross company
 The challenge The solution
VLAIO : fraud detection ● Higher probability of attracting fraudulent Devoteam developed a tool that operates locally on a
tool companies because of the simple & PC or laptop. A VLAIO employee periodically starts
straightforward request of subsidies up the tool and during, the necessary database is
● Build a system that can detect or predict frau at consulted and the results are displayed on a PC. Using
an early stage AI techniques as clustering, unguarded machine
● Combining two types of fraud tracing learning and network analysis, Devoteam consultants
technologies create a system that assigns a fraud risk source to
Client: Agentschap Innoveren & Ondernemen projects and/or companies.
Industry: Public
Country: Belgium
Year: 2018 Main benefits
Offer: Data as a Service ● The indication of fraud from the new tool makes a
Devoteam Entity: Devoteam Technology
more focussed inspection possible
Consulting
Deal size: € 91 350 ● Different types of fraud, that weren’t detected
before, become visible now

Next Steps
Devoteam will continue to support & enhance the
Fraud Detection tool.
The Team
 Experience

Blue Prism Consultant

● Automation of process: extraction of mortgages and insurance from STM tool and encoding in DB Garantie
tool with Blue Prism

Project Leader RPA Developer

● Automation of KYC process: enable verification of customer identity and anti-money laundering with
Automation Anywhere
● Automation of process: submit leave requests with Microsoft Power Automate
● HR Process Automation with Blue Prism

Team Leader Blue Prism Consultant

● Design procedures for the use of RPA resources.
● Advise management with the goal of making the appropriate RPA decisions.
● Help business to identify the processes to automate.
● Work with other IT professionals to ensure compliance with internal company standards.

LING RPA Developer Consultant

● Multifonds Process Automation: automation of processing and encoding of investment funds with
Senior Consultant – Automation Anywhere
Business Process Excellence
RPA Developer Consultant

● Automation of SAP TimeSheet and Recruitment Process with UiPath

LING is a polyvalent Robotic process Automation developer
with a large panel of development skills (Automation Anywhere,
BluePrism, UIPath, Power Automate…). Passionate, he has a
taste for learning and doing things right.

Enthusiastic and open-minded, Lionel is a key person to build

digital solutions Key Competences Certifications and education
+6 years experience in business process automation • Good verbal and written communicator • Master in Computer Architecture Systems
• Result oriented
• AD01-Blue Prism Certified Developer
• Problem solver
• Automation Anywhere Certified Advanced RPA Professional
• Team player • Automation Anywhere Certified Master RPA Professional
Languages • UIPath: RPA SAP Automation
• UIPath: RPA Developer Basic
French
• Certified Foundation Level Business Analyst
English
• MS 70-480: Programming in HTML5 with JavaScript and CSS3
Dutch
• MS 70-486: Developing ASP.NET MVC Web Applications -
• MCSA: Web Application
 Experience

RPA Consultant
● Costing, analysis and design of new robots with Blue Prism
● Technical referent within the team
● Design of a reconciliation robot for more than 100 EXCEL files
● Design of a reconciliation robot for reports exported from SAP LOGON

RPA Consultant
● Costing, analysis and design of new robots with Blue Prism
● workshops with the business in order to collect and analyze the needs
● Optimization of existing robots
● Analyze the risks threatening the progress of the project

SEMI RPA Consultant

● Costing, analysis and design of new robots with Blue Prism
● workshops with the business in order to collect and analyze the needs
Senior Consultant –
● Demonstration of the Proof Of Concept to the client
Business Process Excellence
RPA Consultant
SEMI is a motivated person with almost 7 years of experience
in functional analysis and automating business processes ● Process design and automation with Blue Prism
through Robotic Process Automation. Next he has an extensive ● Feasibility test
technical knowledge thanks to his studies in IT. ● Documentation and tests
He is able to communicate with both technical and non-
technical people and can work both individually and in a team.
He is open-minded and has a professional attitude towards
clients and colleagues. Perseverance and stress resistance are
some of his qualities and he is very committed to the mission
in order to achieve the goals set in time. Key Competences Certifications and education
+6 years experience in business process automation • Resilient • Master in Software Quality
• Result oriented
• Blue Prism Developer
• Problem solver
• SharePoint 2013 Core Solutions
• Team player • HTML 5 with JavaScript & CSS3

Languages
French
English
 Experience

Business analyst
● workshops with the business in order to collect and analyze the process
● Automation of MRP process with UiPath

Functional Analyst
● Skill building – business process management, case management and RPA

Consultant
● Apply business strategy and problem solving skills to solve challenging problems and projects
● Working with non-profits and social enterprises
● Part of the winning team of the Branch Award 2018, with the Think Pink project

LOTI Event director

● Organizing events for potential and current 180 Degrees Consulting consultants
● Designing and implementing the overall branch strategy together with other board members
Consultant –
Business Process Excellence
Is a Master in business engineering – Data analytics.
Launched her career in the area of RPA and Business
process management. With experience in the backend
automation of the contact tracing application, she is a
valuable asset. LOTI has experience acting as international
liaison when working for the non-profit organization 180
degree consulting. Coordinating international events like Key Competences Certifications and education
Think-Pink
• Good verbal and written communicator • Master in Business Engineering – data analytics
Motivated young graduate in engineering and analytics • Resilient
+1 years of experience
• Result oriented • RPA Certified professional – UiPath Associate
• Problem solver
• Motivated
Languages
Dutch
French
English
 Experience
RPA Developer
● Automation of MRP process
● Development of MRP process with UiPath

Senior consultant
● Development, Maintenance, testing of BPM Case360 applications for medical applications
SSIS application for gathering data for the reporting tools of the EDOS application
● Java application to migrate documents, contact info to EDOS

Senior consultant
● Analysis, development, testing , installing of migration scripts using PL/SQL – Pentaho
for the applications of the department ‘Grondgebiedzaken’ at Cipal

Senior consultant
● Testing of BPMN application in the Open text content server at EIB in Luxembourg

FIVE Senior consultant

● Maintenance of BPMN applications in the Open text Content server

Senior Consultant –
Business Process Excellence Senior consultant
● Java development of the KMOP application + testing

FIVE is a goal oriented Senior Consultant. Software engineer

With more than 32 years experience in BPMN, DB ● Java developer for telecom applications at SIEMENS ATEA in Herentals
migrations and java development of which +/- 10 years in ● analysis signaling protocols at SIEMENS MUNICH
business process management

+32 year experience in applications in a variety of Key Competences Certifications and education
domains such as BPMN, Telecom and DB Migrations
• Good team player in a development team Industrial engineer electronics
• Result oriented
• Problem solver UIPATH RPA certificates UIPATH RPA starter training
• Motivated UIPATH RPA Developer training
777 ECM – Extended ECM (2011)
Languages 230 ECM - Enterprise Server Troubleshooting (2009)
Dutch 209 ECM - Enterprise server Advanced Schema and Livereports (2009)
English 232 ECM - Enterprise Server Workflow Design (2009)
French
 Experience

RPA Consultant
● Automation of process and support for UATs with UiPath
● Technical deployment and user training
● Technical support and maintenance of robots in production

RPA Consultant
● Functional analysis of use cases and feasibility study in relation with the users
● Development of functional specifications
● Automation of process and support for UATs with Automation Anywhere
● User training and technical deployment

Portfolio Analyst
● Analysis of market risk indicators and portfolio evaluation
● Production of reports for Front Office and Management
ZAAZ ● Verification of the consistency of the hedging strategies with the associated assets and validation of the
price formulas
Consultant – ● Elaboration and development of new tools (in Excel, VBA and QlikView)
Business Process Excellence
Business Analyst
● Statistical analysis of the portfolio and drafting of statistical study reports and summaries
● Drafting of functional specifications
The various projects on which ZAAZ has worked over the past ● Workshops with development teams and monitoring of developments
years have allowed him to deepen his skills in software
development, strengthen his knowledge in functional design, ● Implementation of the testing strategy
application implementation, solution testing and project
management robotic process automation
KeyRPA
●
Competences
(Uipath, BluePrism, Automation Anywhere)
Certifications and education
+4 years experience in business analysis ● Business requirements analysis
● Master in Financial engineering
● Good verbal and written communicator
● Listening well to stakeholders
● Result oriented ● UIPATH RPA Developer training
● Problem solver ● Automation Anywhere Certified Advanced RPA Professional
● Automation Anywhere Certified Master RPA Professional
Languages
French
English
 Experience

Business Analyst
● business process management, case management and RPA

Business Analyst
● Pilot Robotic Process Automation with UiPath
● Automation of different processes in different departments: Finance, supply chain and sales.

Business Analyst
● Center of Excellence: Robotic Process Automation with Blue Prism
● Automation of process in the human resources department

ILSO Business analyst

● Center of Excellence: Robotic Process Automation with Blue Prism
● Automation of process across almost all departments
Consultant –
Business Process Excellence Business Analyst
ILSO is a Business Analyst Consultant. ● Pilot Robotic Process Automation with Blue Prism
He has relevant experiences in Robotic projects as a business ● Process automated in finance using mainly SAP solution
analyst in robotic process automation in different industries:
bank, insurance, industrial and telecommunication.
He has a very good knowledge in IT, business analysis and
Business Process Management as well. Education, Certification and
Key Competences
Training
+3 years business analysis experience • Business requirements analysis • Master in Business Engineering – Louvain School of Management,
• Business and process modeling Université Catholique de Louvain
• Listening well to stakeholders
• Good verbal and written communicator • Exam 70-778: Analyzing and Visualizing Data with Microsoft Power BI
• Result oriented • UiPath Foundation Training for Business Analyst
Languages • Problem solver • Robotics Process Automation Training for Business Analyst
French • Blue Prism Learning: Non-Technical Stream
English • BPMN Training (The Master Channel)
Dutch
 Experience

Business Analyst, Project Manager

● workshops with the business in order to collect and analyze the process
● Automation of MRP process with UiPath

Project leader, Business Analyst

● Improving business processes and implementing solutions

Business Analyst
● Requirements gathering for organizing and improving business processes

Business Analyst and Team Leader

● Requirements engineering in combination with organizing and planning of team tasks for analysts and developers

Business Analyst, Project Manager

JODW ● Requirements engineering in combination with project management

Business Analyst
● Implementation of a loan origination tool in the software platform of the bank
Principal consultant –
Business Process Excellence Business Process Analyst
● .Credit process documentation upgrade
JODW is a motivated principal consultant with professional
experience of over 14 years. he has an extensive Business Analyst
background in analyzing current processes, identifying ● Business Alignment of lending process
improvement opportunities, giving advice on enhancements,
assisting customers in and leading of change processes and
presenting the results to the stakeholders.
Key Competences Certifications and education
+14 years of experience in business transformation • Good verbal and written communicator • Master in Economics, SME Management
projects • Result oriented
• Problem solver • Lean Six Sigma, Green Belt
• Requirement engineering
• Listening well to stakeholders
Languages • Change management
Dutch • Business and process modeling
French
• Pragmatic
English
 Experience

Business Analyst
● Lead Analyst Creation Portfolio, Program and project management environment
● Process Improvement concerning juridical advice and public tendering processes.

Business Analyst
● Advisor Setup Governance Plan

Business analyst / Project Manager

● CR 9 adaptation to the KMO-Portefeuille, from Requirements capturing to deploy
● Project manager fixed price project, budget responsibility 200K

Business Analyst / Quality assurance

● Digitalization juridical department, transferal alignment of corporate processes.

Project Manager / Business Analyst

STLO ● Fixed price enterprise deployment dynamic case management system. Budget responsibility 1,2M.

Business Analyst
● Roadmap assessment, vendor selection Enterprise content management systems
Expert Director –
Business Process Excellence Process Analyst
● Needs analysis, Process improvement and roadmap creation connectivity project.
STLO is a goal oriented Business Analyst/ Project Manager.
With more than 17 years experience in consulting. He has a
Business Analyst
background in transformation and change projects. Giving ● Information governance assessment.
public and private companies advice on their quest to
optimize and improvement their operations.

Key Competences Certification and education

+17 years business analysis experience • Project management • Master in Computer Science – University of Antwerp
• Business requirements analysis,
• Process modelling and optimization • Certified Lean competency System level LCS 1c
• Coaching • Prince II Practitioner / Foundation
• strategic planning and roadmap design • ITIL 2011 Foundation
Languages • Good verbal and written communicator • RPA Business Analyst Foundation (UiPath)
Dutch • Listening well to stakeholders • Partner manager UiPath, OpenText, Appian
French
• Change management
English
References
References
RPA
 AG Insurance
Assisting RPA Automation in the Infrastructure and Operation department

Context Accomplishments
•Creation governance guidelines and best practice frameworks VBO.
AG Insurance is an insurance company with more than 3 million
•Coaching and guiding Junior automation developers
customers and 4,400 employees. They distribute their products through
5,000 partners. Their purpose is to support their stakeholders throughout •Design, creation of RPA bots in line with policies and regulations
their lives. •Assist in the elicitation process to detect and develop new RPA use
cases
AG Insurance has organized a CoE in the RPA products of Blueprism •Collaborate with a mixed internal/external team to maintain the high
standards in the RPA CoE

Results

● Brought RPA automation into the department of Infrastructure

and Operation (I&0).
● AG Insurance has now a running CoE with continuous inflow
of new use cases to automate Improved relationship with
suppliers
● Drastic reduction in manual overhead
 Societe Generale
RPA - Security processes automation

Context
Accomplishments
Within the SGCIB - ITEC / DCC • Developments according to the needs expressed.
• Unit and technical tests of deliveries before UAT
ITEC is the IT department of GBIS, Société Générale's investment bank. • UAT (User Acceptance Tests)
• Delivery Documents (User and Technical Manual)
ITEC / DCC is the entity in charge of the IT development of transaction
• Regular reporting
processing applications for all business lines.
• Planning construction by giving precise figures
ITEC / DCC / CSC manages tools dedicated to cross-functional services • Support on robots deployed on the principle "you build it you
and cross-trade operations run it"

To develop robot capacity and Robotics Process Automation (RPA

Robotics Process Automation) for the benefit of operational teams Results
(OPER) and security teams (SAFE Security and Anti-Fraud Expertise).
● Developments of robots, VB Script
● Excel expertise and Access DBMS
● Deliverables
● Technical specifications
● User Guide
● Unit Tests, PV of technical recipe
● Delivery package (code + executables + installation
procedures)
 Le Bon Marché
RPA - Processing of supplier invoices

Context Accomplishments
In an accounts payable department, 10 accountants are responsible for
• Absorption of the impact of activity peaks (+1.5 FTE)
checking and then entering supplier invoices in SAP. As part of a large
• No impact on the IS
group, this activity represents
• Improved employee engagement
30% of their daily workload. (120,000 invoices / year) • Reduction of internal costs related to the activity (85% of cases
handled by the robot)

Results

● Improved relationship with suppliers

● Drastic reduction in late payment compensation
● Disappearance of errors
 KBC
RPA - IAM and Governance setup

Context Accomplishments
KBC is a bank-insurer with 41K employees and more than 1300 branches
located in Belgium, Czech Republic, Slovakia, Hungary and Ireland. Their •Creation of Governance rules by our BISO related to RPA
purpose is to help all there stakeholders realise their dreams and protect automation.
them. •Evangelisation of basic IAM rules towards all KBC automation
stakeholders.
Just like all insurers and banking companies, KBC has setup an Center of •Security and governance Coaching towards the domain experts and
Excellence in Robotic Process Automation the RPA developer teams.

Results

● RPA bots are now designed by the business and created by the
CoE team according to well defined coding and governance
rules, security first.
 Duracell
RPA - Automation of warehouse management processes

Context Accomplishments
Duracell Inc. is an American manufacturing company owned by
Berkshire Hathaway that produces batteries and smart power systems. •RPA awareness and business case creation
•Process Discovery in the warehouse department
•Creation from concept to go-live from the detected and validated
Devoteam got the opportunity to introduce the concepts of Robot Process
Automation inside their warehouse and supply chain processes. This to processes.
extend the industry 4.0. Program where Devoteam is also a preferred •On boarding, integration and maintenance of desktop automation
partner to help Duracell becoming the Factory of the Future.

Results

● RPA bots are now designed by the business and created by the
CoE team according to well defined coding and governance
rules, security first.
Carrefour
RPA - Bank and Back Office Process Automation

Context Accomplishments
The Carrefour group is the leader in mass distribution in Europe with ● Analysis of business processes and writing of functional
more than 115,000 employees in France and a strong international specifications.
presence. With more than 120 trades, Carrefour discovers its dynamism ● Intervention on the optimization of procedures in order to
through the richness and diversity of its teams. standardize them from a robotic point of view
● Use of Uipath technology for the development of PLCs
● Intervention during all Test phases
In 2017 it achieved more than 88 billion in turnover. In a logic of
● Ensuring the Recipe and Prod setting for different machines
industrialization and streamlining of operations, Carrefour's CIO is
organized around process automation using mainly Uipath technology
which is the major player on the RPA market.

Customer results and benefits

● 40 robots for Carrefour Banque and the Supply Chain have been
deployed.
Region Midtjylland
RPA - Building professional capabilities for scaling Business Automation
Devoteam Denmark
Context Accomplishments
Free up more ‘warm hands’ by automating administrative tasks. ● A stable and scalable enterprise platform with ServiceNow
Large and complex distributed organisation integration
Enabling and empowering employees while maintaining governance. ● A complete and customized Operating Model comprising supporting
artefacts, roles and phases
● A central Automation Center of Excellence
● Enabling employees as Citizen Developers through training and
support
● Building a thriving Automation ‘community og practice’

Customer results and benefits

● More than 36.000 hours of manual work returned to the

business
● Customized ServiceNow integration (CMDB, Incidents, Services
etc.)
● Business people building robots
References
Advance Case Management
Digitisation of a
governmental 800 active cases
juridical department
AGILE approach
SCRUM methodology

Client: Anonymous The challenge The solution

Industry: Public services ● # applications and paper process flows prevented the
Company size: 1,400 employees Devoteam developed an advanced case management solution
customer in their endeavour to work digital
Country: Belgium ● Large emphasis on auditing and recording of case activities with OpenText technology. The Agile approach guaranteed
Year: 2015-present in the light of possible lawsuits required a huge amount of
Offer: Business Process Excellence
regular contact points and input cycles. Juridical processes
manual and error prune labour
● Changing juridical decisions resulted in regular flux on were digitized into a Case Management philosophy. This
Partners: OpenText working procedures while the existing tooling blocked the resulted is a digital connected environment that allows a multi-
customer to act swiftly
Deal size: € 1,2 k basis stakeholder view on the progress and management of juridical
€ 122 k extensions
cases.
#FTE: 7
#Users: +-50 internal
#processes: +- 800 active
cases
Main benefits
● Stronger compliance with reduced risks
● Better records for auditing, investigations and knowledge
gathering
● Improved management insights on dispute handling
Digitization of a
governmental centralized
medical control workplace,
department business
continuity
The challenge The solution
● Multitude of applications and paper process flows were Devoteam developed an advanced case management solution
preventing the customer in their endeavour to work with OpenText technology. The Agile approach guaranteed
digital. regular contact points and input cycles. Control services were
Client: Anonymous ● Large emphasis on monitoring and controlling digitized and aligned. This resulted is a digital connected
Sector: Public Services
insurance companies and fraud in social benefits. environment that allows a multi-stakeholder view on the
Company size: 1400 employees
● Large group of experts and controllers working in a progress and management of inspection and control cases.
Country: Belgium
complex and volatile environment require a system to
Year: 2016-2020
Offer: Business Process Excellence keep track of case status.

Partners: OpenText
Deal size: +-24FTE
Main benefits
● Centralized workplace to tackle controlling and inspection
campaigns
● Better records for auditing, investigations and knowledge
gathering
● Improved management insights on fraud in social benefits
Dynamic Case
Management
supports client’s Agile project
approach
digital transformation

The challenge The solution

● # applications and paper process flows prevented the A web application that makes it possible to consult files online for
customer in their endeavour to work digital which a procedure is underway in the context of inspections of a
Client: Anonymous ● Emphasis on monitoring and controlling insurance control authority.
Sector: Public Sector companies, and fraud in social benefits Possibility to deposit or collect documents via a secure letterbox.
Company size: 1400 employees ● Bi department + group of inspectors and controllers This app is intended for care providers, their legal representatives and
Country: Belgium working in a complex and volatile environment -> members of the administrative courts (Chambers of First Instance and
Year: 2013 - ongoing complex requirements of Appeal).
Offer: Business Process Excellence ● In need of improvement of the document management
system Devoteam’s project approach was agile driven and allows an iterative
Partners: OpenText integration with other digitization projects running in parallel.
Deal size: 2.006 K euro
We translated use cases of the functional analysis into the Dynamic
#FTE: 5
#users: 350 Case Management philosophy.
#VM: 4 We set up development environment and procedures to be followed
#processes: 40 Main benefits for the development team. We also executed technical analysis,
● Better reporting and follow-up by the caregivers development, configuration and testing.
● Better document management
● More user-friendly user interfaces
Dynamic Case
Management to
support digitization Evolution from paper to
paperless

The challenge The solution

● Phasing out existing access and SQL applications -> Devoteam managed this project from start to finish.
new OpenText Case360 platform
Client: Anonymous
● Support the dynamic management & follow-up of Devoteam uses best practices to introduce this dossier
Sector: Public Services
Company size: 1400 employees
files in their app with interfaces that support management project and manages the aspects related to
Country: Belgium evolution from paper to paperless changes on the IT and business side. We carried out the project
Year: 2013 - ongoing by using an agile approach. Daily stand-up meetings, together
Offer: Business Process Excellence with the customer, increase involvement and help identify
problems, both of a technical and organizational nature. 
Partners: OpenText Main benefits
● Centralized application to follow-up medical and
Deal size: > 1.3 M euro
juridical investigation 
#FTE: 7 ● Better reporting and insights
● Improved way for patient to start case: paper form ->
web form
● Less paper and better access for external medical and
juridical experts 
Samples
 RPA OFFERS

● INFRABEL
● CARREFOUR
● SWIFT
● DURACELL

Deliverables
End-to-end process RPA suitability and complexity
Warehouse Stock Picking Inventory
Order management
management
Highly manual +++ +* ++
Repetitive ++ +++ +
Rule-based +++ +++ +++
Low exception rate + +++ +++
Standard electronic readable input +++ +++ ++
Stable – no frequent changes +++ +++ +++
Number of screens ++ +++ +
Type of application ++ +++ ++
Business logic scenarios + +++ +
Type of input +++ +++ +++
Input volume ++ +++ +

* excluding picking and delivering

Tools
References
Dutch
 AG Insurance
Assistentie bij de Automatisatie van het infrastructuur en operationele departement

2020-Lopende

Context Verwezenlijkingen
•Opstellen governance richtlijnen en best practice frameworks
AG Insurance is een verzekeringsmaatschappij met meer dan 3 miljoen
•Coachen en begeleiden van Junior developers
klanten en 4.400 medewerkers. Ze distribueren hun producten via 5.000
partners. Hun doel is om hun belanghebbenden hun hele leven te •Ontwerp, creatie van RPA-bots in overeenstemming met beleid en
ondersteunen. regelgeving
•Helpen bij het elicitatie proces om nieuwe RPA-use-cases te
AG Insurance heeft een CoE georganiseerd in de RPA-producten van detecteren en te ontwikkelen
Blueprism

Resultaten

● Dit project bracht RPA-automatisering in de infrastructuur en

operationele afdelingen
● AG Insurance heeft nu een lopende CoE met een continue instroom
van nieuwe use-cases om de verbeterde relatie met leveranciers te
automatiseren
● Drastische vermindering van handmatige overhead
 Societe Generale
RPA - Process Automatisatie van security processen
2017-2019

Context
Verwezenlijkingen
Binnen de SGCIB - ITEC / DCC • Ontwikkelingen volgens de uitgedrukte behoeften.
• Eenheids- en technische tests van leveringen vóór UAT
ITEC is de IT-afdeling van GBIS, de investeringsbank van Société • UAT (User Acceptance Tests)
Générale. • Creatie van documenten (gebruikershandleiding en technische
handleiding)
ITEC / DCC is de entiteit die verantwoordelijk is voor de IT- • Regelmatige rapportage
ontwikkeling van transactieverwerking toepassingen voor alle • Ondersteuning op robots die worden ingezet volgens het principe
bedrijfsonderdelen. "u bouwt het, u voert het uit"

ITEC / DCC / CSC beheert tools die zijn bedoeld voor multifunctionele
diensten en cross-trade operaties
Resultaten
Ontwikkeling van robot capaciteit en Robotics Process Automation (RPA
Robotics Process Automation) ten behoeve van operationele teams ● Ontwikkelingen van robots, VB Script
(OPER) en beveiligingsteams (SAFE Security en Anti-Fraud Expertise). ● Excel-expertise en toegang tot DBMS
● Deliverables
○ Technische specificaties
○ Gebruikershandleiding
○ Unit Tests, PV van technisch recept
○ (code + executables + installation procedures)
 Le Bon Marché
RPA - Verwerking van leveranciersfacturen
2020-2020

Context Verwezenlijkingen
Op een crediteurenafdeling zijn 10 accountants verantwoordelijk voor
• Absorptie van de impact van pieken in het takenpakket
het controleren en vervolgens invoeren van leveranciersfacturen in SAP.
• Geen impact op de IS
Als onderdeel van een grote groep vertegenwoordigt deze activiteit
• Betere betrokkenheid van medewerkers
30% van hun dagelijkse werklast. (120.000 facturen / jaar) • Verlaging van interne kosten met betrekking tot de activiteit
(85% van de gevallen afgehandeld door de robot)

Resultaten

● Betere relatie met de leveranciers

● Drastische vermindering van compensatie voor te late betaling
● Uitblijven van foutieve of incorrecte betalingen
 KBC
RPA - IAM en Governance setup
2019-Lopende

Context Verwezenlijkingen
KBC is een bank-verzekeraar met 41.000 medewerkers en meer dan 1300
vestigingen in België, Tsjechië, Slowakije, Hongarije en Ierland. Hun doel •Creatie van beheersregels door onze Business Information Security
is om alle belanghebbenden te helpen hun dromen te realiseren en deze te Officer gerelateerd aan RPA
beschermen. •Evangelisatie van basis Identity and access management refegel. Dit
naar alle stakeholders binnen de KBC automation eenheid.
Net als alle verzekeraars en bankbedrijven heeft KBC een Centre of •Security en governance Coaching, zowel naar de domeinexperts als
Excellence in Robotic Process Automation opgericht naar de RPA ontwikkel teams.

Resultaat

● De RPA bots worden door de business geconceptualiseerd, het

CoE zorgt voor de creatie volgens de geldende security en
beheersregels.
 Duracell
RPA - Automatisatie van magazijn en supply chain processen
2020-Lopende

Context Verwezenlijkingen
Duracell Inc. is een Amerikaans productiebedrijf eigendom van Berkshire
Hathaway en bekend voor de productie van batterijen en slimme •RPA awareness en business case creatie
voedingssystemen.. •Process Discovery in de magazijn en supply-chain
•Creatie van concept, realisatie van de robot and go-live van
Devoteam kreeg de kans om de concepten van RPA te introduceren in hun gedetecteerde en gevalideerde processen
magazijn- en supply chain-processen. Dit om het industrie 4.0 programma •On boarding, integratie en onderhoud van de desktop automatisatie
uit te breiden waar Devoteam een partner is om Duracell te transformeren
tot de Fabriek van de Toekomst.

Resultaten

● Eerste kennismaking en awareness met RPA technieken zijn

gerealiseerd
● Verwachte kostenbesparing 1 FTE
Carrefour
RPA - Bank en Back Office Proces Automatisatie
2017-Lopende

Context Verwezenlijkingen
De Carrefour groep is leider in de massa distributie in Europa. Met meer ● Analyse van de bedrijfsprocessen en het beschrijven van de
dan 115.000 medewerkers in Frankrijk en een sterke internationale functionele specificaties
voetafdruk. Met meer dan 120 ● Interventie bij de optimalisatie van procedures om ze zodanig te
The Carrefour group is the leader in mass distribution in Europe with standaardiseren dat ze optimaal kunnen geautomatiseerd worden
more than 115,000 employees in France and a strong international met RPA technieken.
presence. ● UiPath tech gebruikt ter ontwikkeling van PLC’s
● Interventie tijds test en go live fases
In 2017 is Carrefour gestart met de industrialisatie en streamlining van
hun operations. Het gross van deze process automatisatie is gerealiseerd
gebruik makend van de leider in RPA technologieën: UiPath.

Resultant en voordelen voor de klant

● Er werden meer dan 40 robots voor Carrefour bank en Carrefour supply
chain gebouwd en in productie gebracht
Region Midtjylland
RPA - Bouw schaalbare business automatisatie in een groot ziekenhuis
2019-Lopende

Context Verwezenlijkingen
De introductie van RPA had tot doel om meer “warme handen” vrij te ● Een stabiel en schaalbaar enterprise platform incl. Een integratie
maken binnen de administratieve departementen van deze zorginstelling. met het ServiceNow platform
● Een volledig en aangepast operationeel model, bestaande uit
Grote complexe en gedistribueerde organisatie artefacts, rollen en phases.
● Een centraal beheerd automatisatie center of excellence
Empowerment van de medewerkers, met een duidelijk sturing op het vlak ● Medewerkers zijn opgeleid tot Citizen Developers via training en
van governance ondersteuning
● Bouw en beheer van een Automatisatie community of practice

Resultant en voordelen voor de klant

● Meer dan 36.000 uren manueel werk uit handen genomen van de
business
● Aangepaste integratie met ServiceNow (CMDB, Incidenten,
Diensten, etc.)
● Business medewerkers bouwen robots
● CoE zorgen voor de kwaliteitsgaranties op productie