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Get Your Team To Stop Fighting and Start Working

This document provides tips for resolving conflicts within teams. It discusses how conflict is inevitable but can be productive if managed properly. The key tips are to establish clear conflict resolution procedures, intervene early when disagreements start, focus on shared team norms and values, help parties find shared agreements, and get the team working together again after a conflict. The overall message is that addressing conflicts directly and bringing the team back to collaborating are important for success.

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chakri K
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16 views13 pages

Get Your Team To Stop Fighting and Start Working

This document provides tips for resolving conflicts within teams. It discusses how conflict is inevitable but can be productive if managed properly. The key tips are to establish clear conflict resolution procedures, intervene early when disagreements start, focus on shared team norms and values, help parties find shared agreements, and get the team working together again after a conflict. The overall message is that addressing conflicts directly and bringing the team back to collaborating are important for success.

Uploaded by

chakri K
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Get your Team

to Stop Fighting and


Start Working
Introduction
• The conflicts that often
arise in teams can
make you want to:
- Throw up your arms in
despair,
- Retreat to your office, -
And live out your career in
team-less bliss.
Introduction
• But collaboration is
here to stay, and
while it isn't easy,
putting more minds
on the job usually
yields better results.
Important Questions
• If your team has
dissolved into arguments
or two members just
can't seem to get along:
- How can you get things
back on track?
- How you do you turn a
team marred by
dysfunction into one that
excels together?
Conflict - Aspects
• Conflict is part of working
on a team and, while it's
often uncomfortable, it can
also be healthy. • There
will, even should be,
conflict in a group with a
task that has even a
minimum of
complexity.
Conflict - Important
• Getting the right answers
for the questions below
given, is a critical skill for
all team leaders:
- Why teams fight? -
How and when to get
involved?
- How to prevent fights in
the future?
Conflict - Tips
Stop Disputes Before
They Happen
• Unfortunately, most team
leaders assume they'll deal
with disagreements as they
come up.
• It is important to develop
solid conflict management
procedures in place to deal
with conflict when they arise,
because they will arise.
Conflict - Tips
Learn How and
When to Interfere
• Some of the most common
disputes include conflicts
over tasks, working norms,
or process.
• Regardless of why your
team is fighting, following a
few simple guidelines can
help you resolve disputes
quickly.
Conflict - Tips
Intervene Early

• When two or more team members


are engaged in a conflict, the sooner
you step in the better. • Once the
dispute starts, emotions can run
high, making it harder to diffuse the
situation.
• So it's critical for team managers to
be aware of the team dynamics
and sense when a disagreement is
percolating.
Conflict - Tips
Focus on Team Norms

• The best approach to


resolving disputes once
they've erupted is to refer
back to something the team
can, or has already, agreed
on.
• These may be explicit or
implicit team norms. If you
haven't previously discussed
norms as a team, now is a
good time to hold the
conversation.
Conflict - Tips
Identify a Shared Agreement
• Your job as the team leader is to
help the fighting team members
reach an accord.
• The key is to respect each party
and the reason behind their point
of view.
• The only way to do this is to talk
it through.
• Once the cards are on the table,
you need to facilitate an outcome
that takes into account both
parties point of views.
Conflict - Tips
Moving on After a Disagreement
• The best way to heal war wounds
is to start working again.
• Get a relatively easy task in front
of the group to help them rebuild
their confidence as a team. • As the
leader, you can model moving on
and focusing on work. • If feelings
have been hurt, you may want to let
the parties have a break and not
directly work together for a short
time.
Conflict
Principles to Remember
• Do:
- Set up conflict management
procedures.
- Intervene early.
- Get the team working together again.
• Don't:
- Assume your team agrees on its
shared purpose, values, or vision. -
Let conflicts go unattended.
- Move on without first talking about the
conflict as a team.

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