Module 1
Module 1
to
Customer Relationship Management
Company Assets
Product Financial
Manageme Manageme
nt nt
Customer
Human
Relationshi
Resource
p
Manageme
Manageme
nt
nt
Product Management
3. Provider’s Responsibilities
- the company can build a stronger relationship only if
it takes the responsibility for developing this
relationship and offer its customers possibilities to
create value for themselves
Top 5 Tips for CRM Strategy
1. Tackle business issues before choosing a
technology.
- almost all of the experts agreed that not all the
time technology is the answer to business
problems. In most cases, core businesses
processes need to be rethought to better serve
customers.
5. Keep it enterprise.
- CRM needs to be managed at an enterprise level. It
needs to be emphasized that the enterprise approach
cannot fall prey to issues of departmental
independence.