LARSEN & TOUBRO LIMITED
INFRASTRUCTURE OPERATING COMPANY
QUALITY MANAGEMENT SYSTEM
Quality Management System
WHY TO IMPLEMENT ISO-9008
Requirement for Global export / tender. Decisive edge over competition. Is an effective marketing strategy. Improved product quality Acquire new customer & repeat orders from existing customer Less Field failures, reduction in scrap and rework. Employee Job satisfaction.
WHAT IS QUALITY ?
FITNESS FOR PURPOSE CONFORMANCE TO SPECIFICATION VALUE FOR MONEY CUSTOMER SATISFACTION / CUSTOMER DELIGHT DOING IT RIGHT THE FIRST TIME AND EVERY TIME JUST IN TIME REDUCTION OF VARIABILITY / WASTAGES
STANDARD DEFINITION OF QUALITY
The degree to which a set of inherent characteristics (distinguishing feature) fulfils requirements. (need or expectation that is stated, generally implied or obligatory). ( AS PER ISO 9000-2000)
Why have a QMS?
To measure, monitor, document and control defined levels of quality; To give max. confidence that defined levels of service quality are being delivered with optimal expenditure; If standard of quality has not been defined, it cannot be controlled or improved.
EVOLUTION OF QMS
INSPECTION
Conformity evaluation by observation and judgement accompanied as appropriate by measurement, testing or gauging
QUALITY CONTROL (QC)
Part of Quality Management focused on fulfilling Quality requirements.
QUALITY ASSURANCE (QA)
Part of Quality Management focused on providing confidence that the Quality requirements will be fulfilled.
QUALITY
- CONTROL - ASSURANCE - MANAGEMENT SYSTEM
QC
DETECTION CODES & STANDARDS
QA
PREVENTION ISO 9001/2/3 1987 - 2000
QMS
DIRECTION ISO 9001 - 2000
OBJECTIVES OF QUALITY MANAGEMENT SYSTEM
Enhance customer satisfaction. Enhance employer Satisfaction. Improve competencies. Improve profitability. Improve competitiveness. Repeat order from existing customer and enhance the Business
QUALITY MANAGEMENT SYSTEM AT PROJECTS CUSTOMER REQUIREMENTS :
INFO FROM CONTRACT DOCUMENTS, SPECIFICATIONS, CLIENT MEETINGS, SITE VISITS
IDENTIFICATION OF KEY MEMBERS:
PROJECT INCHARGE, PLANNING ENGINEER, QUALITY, SAFETY & SITE EXECUTIVE ENGINEERS
PREPARATION OF PROJECT QUALITY PLAN
PREPARATION OF WORK METHODS ACCORDING TO SPECS. PREPARING CHECKLISTS / FORMATS WHICH CONFIRMING SET PROCEDURES
QUALITY MANAGEMENT SYSTEM AT PROJECTS IMPLEMENTATION OF SYSTEMS :
MIS, PQP, SAFETY, CEMA, SCREENING,
REVIEW IMPLEMENTATIONS
AUDITS, REVIEW MEETINGS , PQC (CONQUAS, ITPs, FQPs) CUSTOMER FEED BACKS / COMPLAINTS PERFORMANCE EVALUATION
QUALITY MANAGEMENT SYSTEM AT PROJECTS
IDENTIFY AREAS FOR IMPROVEMENTS
WASTAGES REWORKS ABSENCE OF SPECIFICATIONS PRODUCTIVITY TRAINING
WHY TO IMPLEMENT ISO-9008
Requirement for Global export / tender. Decisive edge over competition. Is an effective marketing strategy. Improved product quality Acquire new customer & repeat orders from existing customer Less Field failures, reduction in scrap and rework. Employee Job satisfaction.
The ISO 9008 Standards
ISO 9000 is a set of standards which provide a framework on which to build a formal documented Quality System The system can then be audited and registered by an external Quality Assurance body e.g. BSI, Lloyds Register , BVQI, DNV, to name a few.
QUALITY MANAGEMENT PRINCIPLES AS PER ISO 9001-2008
1) Customer focus 2) Leadership 3) Involvement of people 4) Process approach 5) Systems approach to management 6) Continual improvement 7) Factual approach to decision making 8) Mutually beneficial supplier relationship
QUALITY MANAGEMENT PRINCIPLES AS PER ISO 9001-2008
DEFINITIONS (CONTD.):
Quality Policy: Over all intentions of an organization
related to quality as formally expressed by top management.
Quality objective: Objectives sought or aimed for
related to Quality ( Specific, Measurable, Achievable, Realistic , Time frame)
MODEL OF A PROCESS-BASED QUALITY MANAGEMENT SYSTEM
Continual improvement of the quality management system
Management Responsibility
Customer (and other Interested parties)
Customer (and other Interested Parties)
Resource management
Measurement Analysis and Improvement
Satisfaction
Requirements
Input
Product realization
Product
Output
LARSEN & TOUBRO LIMITED
INFRASTRUCTURE OPERATING COMPANY
Plan, Do, Check, Act
PLAN
IDENTIFICATION OF SEQUENCE, INTERACTION, CRITERIA & METHODS
DO
IMPLEMENTATION OF THE PLANNING
ACT
MONITORING, MEASUREMENT & ANALYSIS
IMPLEMENTATION OF IMPROVEMENT
CHECK
Quality Management System
4. QUALITY MANAGEMENT SYSTEM A) 4 Levels of Documentations (For Office) Quality Manual (L1) Procedures (L2) Work Instructions (L3) Formats (L4)
B) Model Project Quality Plan for sites.
ISO 9001 - 2008
1. SCOPE 2. NORMATIVE REFERENCE 3. TERMS & DEFINITIONS 4 . QUALITY MANAGEMENT SYSTEM 4.1 GENERAL REQUIREMENTS 4.2 DOCUMENTATION REQUIREMENTS 5 . MANAGEMENT RESPONSIBILITY 5.1 MANAGEMENT COMMITMENT 5.2 CUSTOMER FOCUS 5.3 QUALITY POLICY 5.4 PLANNING 5.5 RESPONSIBILITY , AUTHORITY& COMMUNICATION 5.6 MANAGEMENT REVIEW 6 . RESOURCE MANAGEMENT 6.1 PROVISION OF RESOURSES 6.2 HUMAN RESOURSES 6.3 INFRASTRUCTURE 6.4 WORK ENVIRONMENT
ISO 9001 - 2008 ( Contd )
7 . PRODUCT REALISATION :
7.1 PLANNING OF PRODUCT REALISATION 7.2 CUSTOMER RELATED PROCESS 7.3 DESIGN & DEVELOPMENT 7.4 PURCHASING 7.5 PRODUCTION & SERVICE PROVISION 7.6 CONTROL OF MONITORING &MEASURING DEVICES 8. MEASUREMENT ANALYSIS &IMPROVEMENT 8.1 GENERAL 8.2 MONITORING & MEASUREMENT 8.3 CONTROL OF NON CONFORMING PRODUCTS 8.4 ANALYSIS OF DATA 8.5 IMPROVEMENT
ISO 9001:2008 - The Five Clauses
The framework is structured around 5 main headings with 23 sub headings: Clause 4 Clause 5 Clause 6 Clause 7 Clause 8 Quality Management System; Management Responsibility; Resource Management; Product Realisation; Measurement, analysis & improvement
4. QUALITY MANAGEMENT SYSTEM
4-2 Documentation requirements:
4.2.1General Develop quality system documents: includes policy, objectives, quality manual, procedures and records. 4.2.2 Quality Manual Prepare quality system manual: Develop manual using reference procedures, process interaction and define scope of QMS.
8. MEASUREMENT ANALYSIS & IMPROVEMENT 8.2.4 Monitoring and measurement of product. Verify that product characteristics are being met.
Keep a record of product monitoring and measuring activities.
8.3 Control of nonconforming product
Identify and control nonconforming products Eliminate or correct product nonconformities. Prevent the delivery or use of nonconforming products. Avoid the inappropriate use of nonconforming products. Re-verify nonconforming products that were corrected. Control nonconforming products after delivery or use
8. MEASUREMENT ANALYSIS & IMPROVEMENT
8.4 Analysis of data
Collect & analyze the data to confirm the suitability & evaluate the
effectiveness of QMS -- Internal audits, Management reviews meetings, customer satisfaction, customer complaints, product quality rating, trends of NCRs, work progress status, invoicing status, etc Use statistical techniques to monitor planned results
8.5 Improvements 8.5.1 Continual improvement Use audits , quality objectives, management reviews, corrective &
preventive actions for improvement.
On Jobs Training to Workmen
During training, Mr.UVB and Mr.Tejas explained the following, to all the workers. Importance of Green cutting. Procedure of Green cutting.
Training program to workmen on Concrete Placement and Compaction During training, Mr.Tejas and Mr.Virendra explained the following to all the workers. Importance of compaction. How to avoid Honeycomb in the concrete.
Training programme to workmen on Concrete Placement and Compaction
During training, RKC, RSP explained the following to all the workers. Surface preparation for concrete Importance of compaction. How to avoid Honeycomb in the concrete. Green Cutting & Surface finish of concrete.
LARSEN & TOUBRO LIMITED
INFRASTRUCTURE OPERATING COMPANY
Quality Management System transforms Customer Satisfaction to Customer Delight.
LARSEN & TOUBRO LIMITED
INFRASTRUCTURE OPERATING COMPANY
QUALITY IS AN ATTITUDE OF MIND
PLEASE CULTIVATE IT !!!
Otherwise
LARSEN & TOUBRO LIMITED
INFRASTRUCTURE OPERATING COMPANY
LARSEN & TOUBRO LIMITED
INFRASTRUCTURE OPERATING COMPANY
WE BUILD THE PROJECTS, THAT BUILD THE NATION
