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Computer G7

A computer hardware servicing business provides both products and services related to computer systems and networks. Common products include complete computer systems, individual components, peripherals, networking devices, and miscellaneous materials. Services include installing, configuring, diagnosing, troubleshooting, and maintaining computer systems and networks. Potential customers can be segmented demographically based on factors like age, gender, income level, and location to help target appropriate marketing strategies.

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Vivienne Agustin
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44 views

Computer G7

A computer hardware servicing business provides both products and services related to computer systems and networks. Common products include complete computer systems, individual components, peripherals, networking devices, and miscellaneous materials. Services include installing, configuring, diagnosing, troubleshooting, and maintaining computer systems and networks. Potential customers can be segmented demographically based on factors like age, gender, income level, and location to help target appropriate marketing strategies.

Uploaded by

Vivienne Agustin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Computer Hardware Servicing

Products/Services Available in the


Market
Computer
Hardware
 the physical components that a
computer system requires to
function.
  Products
  anything that is
manufactured and sold.

Services
rendering skills and
competencies required to
complete a task or solve an
issue.
Common products sold at a CHS business
are:
1. Computer system
components 
 includes all components that are installed inside a
computer system like the CPU, main memory, hard
disk drives, and expansion cards.
2. Peripherals

includes hardware components that are installed


thru a cable like a printer, scanner, speakers, and
cameras.
3. Networking devices 
 includes devices that are used to establish a
network like a router and switch.

4. Miscellaneous
materials
 includes materials used in the installation and
maintenance of computer systems like cables,
connectors, and cleaning supplies.
The common services of a CHS business are the
following:
1. Installing computer systems and
networks
includes all services that involves the
installation and assembly of computer
systems and its components, as well as
establishing a network.
Services included
are:
•Connecting Basic Peripherals
•Installing an Operating System file
•Installing System Drivers file
•Installing Computer Networks file
2. Configuring Computer Systems and
Networks
involves the configuration of the installed
computer systems and networks.
Services included are:
•Inspect Networking Devices, Media and
Connectors
•Creating Crossover and Straight-through Cables
•Assigning IP Address to Clients and Servers
•Configuring the Assigned IP Address to Clients
and Servers
•Enabling Network Security
•Configuring File and Printer Sharing
 3. Diagnosing and Troubleshooting Computer
Systems 
 involves the analysis of hardware components to
determine any faults and apply appropriate actions
to solve them.

Services included are:


•Determining the Computer Systems Errors
•Identifying the Diagnosed Computer Systems and
Network Errors
•Replacing Defective Components
•Reinstallation of Defective Computer Systems
4. Maintaining Computer Systems and
Networks
 includes services that keeps the computer systems
and networks in proper operation conditions. 
Services
includes:
•Testing Normal Functions of Computer Systems
•Performing Repair and Replacement of Faulty
Computer Systems
•Responding to Sudden Breakdowns
•Running the Burn-in Tests
Evaluation

1. Give an examples of computer hardware.

2. What are two (3) forms of network in


computer.
Comparing Different Products/Services in
Computer Hardware Servicing Business
CHS business concentrates on
  

selling computer related products


as well as rendering services in
the installation, maintenance, and
repair of computer systems and
networks.
Most common products sold in a CHS
business:
1.Computer systems – these are complete computer
packages that are sold as a whole and ready to be used.

2.Components – these are usually the parts that are


inside the computer system/case. Examples of these
components are CPU’s, main memories, hard disk
drive, and expansion cards.
1.Hand tools – include tools and
equipment used in the installation and
maintenance of computer systems and
networks.
2.Miscellaneous materials – these
include cables, connectors, and print
paper.
Listed below are the services offered by a CHS
business:

1.Computer installation – involves the complete


installation of the components that make up a
computer system.

2. Network configuration – includes the


configuration of the installed computer system so that
it could connect to the network. 
3. Maintenance – comprises of proactive services that
are done to prevent future faults on computer systems.

4. Repair – these are procedures of fixing computer


systems or components that are already damaged;
making it a reactive service.

5. Software installation – this service includes the


installation of licensed software that is generally
needed by the customer to accomplish certain tasks.
The Potential Customers

It is important to think about your potential


customers when you plan to launch a business.

  will be able to assess if the business you plan to


launch will meet their needs.
 The first step in the identification process is
to create a profile for each type of
customer.

Understanding your customers profile and needs will


help you decide on what particular advertisement that
will attract them and later on, encourage them to buy
or use your product. 
Market segmentation is the creation of identified
groups from a broad market based on their
similarities.

 These are considered as the "target groups" for a


particular product which is able to address their
common needs.

 These groups can be classified according to


demographics, lifestyle, location, purchasing capacity,
and culture.
Demographic profiles are based on age, marital status,
gender, income bracket, address and social class.
Grouping customers based on age would use a guide
similar to the one below:

•Infant - 0 to 1 year old


•Toddler - 1 to 3 years old
•Child - 3 to 12 years old
•Teenager - 13 to 19 years old
•Adult - 20 years old and above
Target markets based on gender would help determine
what a male and a female customer will buy.

Having a clear and detailed picture of who your


customers are and their preferences will help your
business grow in the right direction. It will also help in
creating and defining an appropriate marketing strategy
for each the identified groups and minimize waste of
resources.

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