Strategic Management and Total Quality Management
Strategic Management and Total Quality Management
• Today’s millieu is in state of fluidity. It is not static. Rather, changes and fluctuations
are constantly happening in the surroundings. These actualities are characterized by
the occurrence of phenomenal situations, continuous challenges, and triggering forces
that provoke corresponding reactions.
• The certainty of change is universal and this foregone conclusion is largely
experience by all nations and peoples (wether developed or not developed, large or
small, powerful or weak).
ORGANIZATIONAL VARIABLES
STRATEGIC PLANNING
• It is proactive.
• It is a process that involves carefully delineated steps.
• It is a philosophy because it evolves a dynamic way of conducting and managing an
organization.
STRATEGIC PLANNING PROPERTIES
• It links the organizational plan with functional and operational plans. Strategic
planning speaks of two types of planning: (a) the organizational grand plan, and (b) the
departmental tactical plans.
• It necessitates the leadership and support of top management, and, at the same time,
employee, participation, and commitment.
TWO PRINCIPAL TYPES OF STRATEGIC PLANS
• Medium/long-range plan - prepared in the context of the coming three to five, ten, or
more years. It describes the major factors or forces that affect the organization’s long-
term objectives, strategies, and resourced required.
• The steps involved in strategic planning are iterative, cyclic, and integrative. They include:
• 1. Making a situation audit to ascertain where the organization is today;
• 2. Stating the respective goals and objectives of the organization, the values and value
systems its espouses, its business definition,, and its corresponding strategy statements to
determine where it wants to go;
• 3. Delineating appropriate strategies to be carried out in order to help direct the organization
to where it wants to be;
• 4. Identifying and then choosing the soundest strategy to determine the best way for
the organization to be where it wants to be and to achieve its goals;
• The strategic plans prepared in some instances are good only “in paper”.
• Some organizations fail to follow faithfully their prepared strategic plans.
• Some organizations may not be flexible enough to make needed adjustments and
alignments due to inevitable or forthcoming external or internal challenges.
• Conducting strategic sessions may entail costs that can be expensive to organizations.
ORGANIZATIONAL VISION
• It gives employees a better perspective on how their tasks contribute to the attainment
of organizational goals.
• Mission statements are expected to change in the context of shifting economic realities
or unexpected circumstances like challenges, threats, and even opportunities.
• LCC VISION/MISSION
ORGANIZATIONAL GOALS AND
OBJECTIVES
GOALS
• To operationalize the mission statement, organizational goals and objectives are defined.
These are referred to as organizational goals.
• Organizational goals are purchase to make the specified strategies succeed and are
essentially dependent on their respective purpose and direction.
• Objectives are different from goals, in that they are micro and specific in
perspective. They should possess the following characteristics:
• 1. Objectives need to be clearly defined and formulated, carefully chosen, specific, and
definite.
• 1. Market standing (e.g, desired share of the current and new markets);
• 2.Innovation (e.g, development of new goods, services, and of skills and methods
required to supply them);
• Values are generally exhibited in two different ways, namely, BELIEFS and
ATTITUDES.
• It is defined as the regular and repetitive patterns of attitudes and behavor exhibited by
the employees of an organization.