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PES Soft Skills Barriers of Comminication

This document discusses barriers to effective communication. It begins by defining communication and its importance for planning, understanding, leadership, efficiency, decision-making and more. There are three levels of communication: noticing, understanding, and acceptance. Barriers can occur at any of these levels and interfere with the exchange of ideas. The document then categorizes and provides examples of different types of barriers, including physical, semantic/language, socio-psychological, organizational, and cross-cultural barriers. Some specific barriers mentioned are noise, time/distance limitations, information overload, semantics, language differences, attitudes/opinions, emotions, status differences, and cultural differences like concepts of time and space. The document concludes with suggestions for overcoming communication

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Gopal Naralasetty
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34 views23 pages

PES Soft Skills Barriers of Comminication

This document discusses barriers to effective communication. It begins by defining communication and its importance for planning, understanding, leadership, efficiency, decision-making and more. There are three levels of communication: noticing, understanding, and acceptance. Barriers can occur at any of these levels and interfere with the exchange of ideas. The document then categorizes and provides examples of different types of barriers, including physical, semantic/language, socio-psychological, organizational, and cross-cultural barriers. Some specific barriers mentioned are noise, time/distance limitations, information overload, semantics, language differences, attitudes/opinions, emotions, status differences, and cultural differences like concepts of time and space. The document concludes with suggestions for overcoming communication

Uploaded by

Gopal Naralasetty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Barriers to Communication

Avik Chakraborty
COMMUNICATION IS THE ART OF TRANSMITTING
KNOWLEDGE, IDEAS, INFORMATION AND THOUGHTS
FROM ONE PERSON TO ANOTHER

THE TRANSFER SHOULD BE SUCH THAT THE RECIEVER


UNDERSTANDS THE MEANING AND THE INTENT OF
THE MESSAGE AND GIVE PROPER FEEDBACK
IMPORTANCE
• Necessary for planning
• Understanding each other
• Establishment of effective leadership
• Increases Efficiency
• Basis of Decision-making
• Smooth Working of Enterprise
• Motivation
• Co-ordination
BARRIERS
• There are three levels at which communication
takes place 1. Noticing is done with the senses,
and is at the physical level 2. Understanding is at
the level of intelligence 3. Acceptance is at the
emotional level
• Anything that hinders the process of
communication at any of these levels is a barrier
to communication
• Barriers to communication can be defined as the
aspects or conditions that interfere with effective
exchange of ideas or thoughts.
FACTORS
• Environmental
• Technological
• Organizational
• Jargons
• External Noise
• Emotions
• Distance
• Personal Interests
• Halo Effect
• Misinterpretation
• Fear
• Stress
• Status
• Chain of command
• Trust Issues
• Negative Self Image
CLASSIFICATION OF BARRIERS
• PHYSICAL BARRIERS
• SEMANTIC AND LANGUAGE BARRIERS
• SOCIO-PSYCHOLOGICAL BARRIERS
• ORGANIZATIONAL BARRIERS
• CROSS-CULTURAL BARRIERS
PSYSICAL BARRIERS
• Faulty Organizational Structure
• Large working area
• Closed office doors
• Separate areas for people of different
status
• It forbids team member from effective
interaction with each other.
NOISE
• Physical noise (outside disturbance)
• Psychological noise (inattentiveness)
• Written noise (bad handwriting/typing)
• Visual noise (late arrival of employees)
TIME AND DISTANCE
• Improper Time
• Defects in Medium of communication
• Network Facilities
• Mechanical Breakdowns
INFORMATION OVERLOAD
• Piling up of tasks due to improper time
management.
• Excess number of people assigned for
same task
• Work overload/Information
duplication.
SEMANTIC AND LAGUAGE BARRIERS
SEMANTIC
• What do you mean by SEMANTICS?
• Why is SEMANTICS required?
• When does SEMANTIC BARRIER arises?
SIMILAR SOUNDING WORDS
These words are known as Homophones

Pronunciation SAME
Spelling DIFFERENT
Meaning DIFFERENT
Examples:
• pale/pail
• alter/altar
• buy/bye/by
• rain/reign
WORDS HAVE MULTIPLE
PRONUNCIATION
• These words are known as Homographs
Spelling SAME
Pronunciation DIFFERENT
Meaning DIFFERENT
• Examples
• The bandage was wound around the
wound.
• We must polish the Polish furniture.
• He could lead if he would get the lead out.
WORDS HAVE MULTIPLE MEANING

These Words are also known as homonyms


Spelling DIFFERENT
Pronunciation DIFFERENT
Meaning SAME
• Examples
• Never desert your friends in the desert.
• Close the window before the bee gets
too close
LANGUAGE BARRIERS
• Different Languages
• No Clarity in Speech
• Using Jargons
• Not being specific
PSYCHOLOGICAL BARRIER
Psychological barriers can be described
as the cause of distorted communication
because of human psychology
problems.
SOCIO-PSYCHOLOGICAL BARRIERS

• Attitude and opinions:


• Emotions
• Filtering and distortion of message
• Status difference
• In attention
• Closed mind
• Fields of experience
CROSS CULTURAL BARRIER
• Language
• Values
• Social Relation
• Concept of time
• Concept of space
• Gestures
ORGANIZATIONAL BARRIERS
• Loss or distortion of messages as they pass from one level to another
• Filtering of information according to one’s
understanding/interpretation
• Messages not read completely or not understood correctly
• Deliberate withholding of information from peers perceived as rivals
• Information gap if upper level does not know the true state of
affairs
• Lack of communication policy
• Authoritarian attitude of management
• Poorly Defined Authority and Responsibility
• Too Many Levels in Organization Structure
• Insufficient Communication Training
OVERCOMING COMMUNICATION
BARRIER
Individual Skills
• Active listening
• Select the appropriate channel for the message
• Make a special effort to understand each other's perspective
• Managers should practice MBWA.
Organizational Actions
• Create a climate of trust and openness
• Develop and use formal information channels in all directions
• Encourage the use of multiple channels including formal and
informal communications
• The organizational structure should fit communication needs.
WAYS TO OVERCOME BARRIERS TO
COMMUNICATION
For Physical Barriers
Appropriate Seating Arrangement
Ensure Visibility & Audibility
Environmental Comfort
Minimise Visual/Oral Distractions For Semantic Barriers
Use of Simple Language
Symbols & Charts
Active Listening/ Constructive feedback
For Socio-Psychological Barriers
Calling Attention & Motivation
Assistance & Sympathy
For Cross Cultural Barriers
Understanding of Traditions & Customs
Information of all Sides of Culture
For Organisational Barriers
Simple Organisational Structure
Avoiding Information Overload
Flexibility in Meeting Targets
THANK YOU..

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