Scribd
Upload
107 views20 pages

Emotional Intelligence

Emotional intelligence consists of four elements: self-awareness, self-management, social awareness, and relationship management. It involves understanding and managing one's own emotions and interacting effectively with others. Emotional intelligence is important for success in business because it allows people to motivate themselves, persevere through challenges, and build strong relationships and teams. Managers especially need emotional intelligence to cope with stress, make high-quality decisions, and create an environment where employees feel supported.

Uploaded by

liliana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
107 views20 pages

Emotional Intelligence

Emotional intelligence consists of four elements: self-awareness, self-management, social awareness, and relationship management. It involves understanding and managing one's own emotions and interacting effectively with others. Emotional intelligence is important for success in business because it allows people to motivate themselves, persevere through challenges, and build strong relationships and teams. Managers especially need emotional intelligence to cope with stress, make high-quality decisions, and create an environment where employees feel supported.

Uploaded by

liliana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 20

Emotional

intelligence
LILIANA TURCAN
What is " Emotional intelligence is the ability to feel, understand,
and effectively apply the power and acuity of emotions as a
emotional source of human energy, information, connection, and
influence.“

intelligence? Robert K. Cooper


 Emotional intelligence consists of 4 elements:
 A better understanding of one`s emotions;
 Efficient management of one`s emotions and a
significant increase in the quality of life;
 A better understanding of those around you and a
conversation with a high degree of comfort;
 Creating better relationships with others and
increasing productivity and self-image.
Components of  Self-awareness;
 Emotion management;
emotional  Self-image and self-motivation;
intelligence:  Emotional skills.
Becoming smarter
emotionally involves the
following assumption:

Each experience involves


an emotional reaction, and to
treat emotions more effectively,
a person must:
 Notice the emotions;
 Feel the emotions;
 Notice what the emotions
convey;
 Develop and pursue a new
thread of action.
From early
age, we learn
to work with
emotions.
 Emotions help us to make decisions in
the most difficult moments.
Determining strengths and limitations;

Awareness of emotions and their effects


Self awareness: on behaviour, as well as their impact on
others;
Behavioural analysis from introspective
perspective.
Emotional Management

Gaining the skills to deal effectively with


stress and frustration;
To be flexible and to want to adapt to
changes.
 Weneed to know how we feel and recognize this because,
emotional intelligence also has an impact on our careers.
What are the social skills?

 Active listening;
 Preventing a negative influence of emotional factors on the ability to
listen;
 Assertiveness;
 Conflict management;
 Observing and connected to what others feel.
 Emotions can become a burden for those who do not understand
them or who think they are a sign of weakness in business.
Self-Image and Self- Motivation:

Developing a sense of self-assessment and confidence in the


ability to cope with demands;

Motivation through internal factors such as the need for


achievement and the need for personal development.
Emotional intelligence at work

In addition to intellect, an employee needs other qualities:

Perseverance;

Self control;

Motivation;

Interpesonal skills, etc.


 Emotional intelligence plays an important role
and influences the efficiency of a person or
organization: relationships with the boss,
Why emotional uncertainty, the decision-making process,
intelligence is motivation and job satisfaction, keeping
talented people in the organization, teamwork,
so important in quality of work, etc.
 Especially leaders and managers need a
business? developed emotional intelligence. They interact
with a large number of people and represent the
organization in front of the public.
 Tobe a good
manager we need
motivation, social
skills, empathy,
and patience.
According to studies conducted at various companies, inefficient managers
are rigid and have poor interpersonal relationships.

 They show their behaviour such as:


 Poor self-control - were unable to cope with pressure and were
prone to: impulsivity, whims and aggressive emotional outbursts.
 Excessive in ambition – often achieved success by sacrificing
others.
 Poor social skills – they show a lack of sensitivity and empaty.
 An empathic manager will understand the needs of his
subordinates and give them constructive feedback.
 Employees may be required to take greater initiative or
self-discipline .
 Peoplein different departments need to work together, and
working together is an important emotional skill.
Conclusion

 A leader with a high level of emotional intelligence can


anticipate the reactions of others to improve the decision
he makes to optimize the level of communication at the
company level.
Bibliography

 Daniel Goleman ,, Emotional Intelligence“ Third edition, 2007.


 www.inteligenta emotionala. ro
 www. Businessimages.ro
 http://www.scribd.com/doc/12061669/emotional intelligence-
organizational-behavior

You might also like