4.

0 PREPARE IMPROVEMENT
PLAN USING RELATED
REFERENCES AND STANDARDS
 DEFINISI JAMINAN
01 Planning KUALITI
Semua aktiviti atau tindakan yang
sesuai diambil untuk
02 About us
06 Planning
mendapatkan kepercayaan bagi
menjamin produk
.
atau
perkhidmatan yang akan
03 Mission 05 Vision
06 Vision memuaskan hati pelanggan.
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04 Vision 05 Vision pelanggan mestilah boleh
beroperasi lebih daripada jangka
waktu yang biasa tanpa berlaku
04 Vision sebarang kerosakan.
 KUALITI DARI SUDUT
KEHENDAK
01 PELANGGAN.
 Kepantasan dan kecekapan (efisyen) dalam
menghasilkan produk atau memberikan
perkhidmatan.

02  Ketepatan produk/perkhidmatan.

 Kualiti produk berada di tahap yang baik pada harga

yang kompetitif.

 Kepantasan dalam memberikan maklumbalas

03 melalui apa juga cara yang disenangi oleh
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