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Sauce & Spoon Tablet Rollout: Impact Report

The document reports on the results of a tablet rollout at Sauce & Spoon restaurants. It includes surveys that show customer satisfaction increased from 72% after a pilot to 86% after full implementation. Revenue also increased, with July revenue up 20% from April. The tablets decreased table turn times by 10% and wait times by 30 minutes while also reducing food waste by 50%. Next steps include expanding the tablets to more locations and investigating new features.

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Endurance
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455 views8 pages

Sauce & Spoon Tablet Rollout: Impact Report

The document reports on the results of a tablet rollout at Sauce & Spoon restaurants. It includes surveys that show customer satisfaction increased from 72% after a pilot to 86% after full implementation. Revenue also increased, with July revenue up 20% from April. The tablets decreased table turn times by 10% and wait times by 30 minutes while also reducing food waste by 50%. Next steps include expanding the tablets to more locations and investigating new features.

Uploaded by

Endurance
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Sauce & Spoon

Tablet Rollout

Impact Report
Executive Summary

[Add text here]


Customer Satisfaction: Pilot

Q. On a scale of 1-5, please rate your experience with the tablet overall.

This pie chart illustrates the results from the post-pilot survey.
72% of respondents indicated a customer satisfaction score of 4 or 5.
Customer Satisfaction: Launch

Q. On a scale of 1-5, please rate your experience with the tablet overall.

This pie chart illustrates the results from the post-launch survey.
86% of respondents indicated a customer satisfaction score of 4 or 5. This is a 19% increase.
Revenue Tablet Launch April 23

This is a chart of Sauce & Spoon revenue, showing that after tablet implementation, revenue increased.
July revenue was up to 20% over April’s monthly revenue.
What Worked: Key Accomplishments

Decreased table turn time Increased customer satisfaction

● Implementation of the tablets increased ● After the pilot, customer satisfaction was at
the average daily guest count by 10%. 72%.
● Tablets also decreased wait time by 30 ● Once we implemented improvements based
minutes. on feedback, customer satisfaction
increased to 86%.
Decreased food waste
Increased sales
● Tablets identified who was receiving an
incorrect order. ● Our monthly revenue has increased steadily
● Kitchen staff has taken the initiative to since the tablet rollout, upwards of 20%
correct orders and decrease food waste since September/pre-rollout.
by 50%. ● Tablets also helped boost revenue during
the holiday season.
Next Steps: Looking Forward

Initiative Action Date

Implement tablets in more Create new project plan for Q2


locations new location installation

Continue to track customer Continue surveying/ Ongoing


experience and satisfaction gathering data through
various means

Expand tablet features Investigate new features like Q4


social media integration,
reservations, videos, etc.
Appendix
● Access all resources here.

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