Figure : 1.

12
Use Of Information Technology in Business/IT Development

Information Current Proposed

Technology

Use of the internet, extranet, and

the web as the primary IT 
infrastructure.

Diffusion of web technology to

internet work employees, 
customers and suppliers.

Global network computing

collaboration and decision 
support system.
 Figure 1.14
Ethical Challenges Must Be Face By Managers

Potential Harms Current Proposed

Intendments On Privacy 
Inaccurate Information 
Conclusion 

Potential Risks Current Proposed

Consumer Boycotts 
Work Stoppages 
Government Intervention 

POSSIBLE RESPONSES Current Proposed

Codes Of Ethics 

Incentives 

Certification 
 Figure 4.2
Major Types Of Computer Software

APPLCATIONS CURRENT PROPOSED

APPLICATION SOFTWARE

 GENERAL PURPOSE
APPLICATION
PROGRAMS

Software suites. 
Web browsers 
Electronic mail. 
Word processing 
Spread sheets 
Database managers 

Presentations graphics. 

Personal information
managers


Groupware 
 APPLICATIONS SOFTWARE CURRENT PROPOSED

 APPLICATION-SPECIFIC
PROGRAMS

Advanced planning

E-commerce

Financials

Manufacturing

Procurement

Projects

Training

Business Intelligence

Enterprise Asset management

Human Resources

Marketing

Product development

Sales

Treasury

Contracts

Exchanges


Order Fulfillment

Professional Services Automation

Service & Others

 CURRENT PROPOSED
SYSTEM SOFTWARE

 SYSTEM MANAGEMENT
PROGRAMS

Operating systems

Network Management
Programs.


Database Management
Systems.


Application Servers 

System Utilities 

Performance And Security

Monitors


 SYSTEM
DEVELOPMENT
PROGRAMS

Programming Language
Translators


Programming Editors And

Tools


Computer-aided Software
Engineering(Case) 
Packages
 Figure 12.21
Hardware Evaluation Factors

APPICATION CURRENT % PROPOSED %

PERFORMANCE 100% 0%
COST 90% 10%
RELIABILITY 100% 05
COMPATABILITY 95% 5%
TECHNOLOGY 100% 0%
ERGONOMICS 90% 10%

CONNECTIVITY 100% 0%

SCALABILITY 100% 0%

SOFTWARE 100% 0%

SUPPORT 100% 0%
 Figure 12.22
Hardware Evaluation Factors

APPLICATIONS CURRENT % PROPOSED %

QUALITY 100% 0%

EFFICIENCY 100% 0%

FLEXIBILITY 95% 5%

SECURITY 100% 0%

CONNECTIVITY 100% 0%

MAINTANANCE 100% 0%

DOCUMENTATION 100% 0%

HARDWARE 100% 0%

OTHER FACTORS - -
 Figure 6.3
The Spectrum Of Telecommunications-Based Services Available Today
FULL SERVICE
CURRENT PROPOSED
SPECTRUM

ENTERTAINMENT
Broadcast TV 
High-definition TV -
Enhance pay-per-view -
Video-on-demand -
Interactive TV
Interactive video games - -

INFORMATION TRANSACTION
Video catalog shopping 
Distance learning 
Multimedia services 
Image networking 

COMMUNICATIONS
Transaction services 
Internet access 
Telecommunicating 
Video telephony 
Wireless access 
Cellular/PCS system 

POTS-Plain old telephone


services
 Figure 7.8
Enterprise Collaboration Systems
Electronic Communication Tools CURRENT PROPOSED

E-Mail 
Instant Messaging 
Voice Mail 
Faxing 
Web Publishing 
Paging 

Electronic Conferencing Tools

Data Conferencing 
Voice Conferencing 
Discussion Forum 
Chat Systems 
Electronic Meeting Systems 

Collaborative Work Management

Tools

Calendaring And Scheduling 

Task And Project Management 
Workflow Systems 
Document Sharing 
Knowledge Management 
  
Figure No. 8.5
CUSTOMER RELATIONSHIP MIMPLEMENTING ANAGEMENT WITH THEIR
CAPABILITIES

Types Of CRM CURREN PROPOSED

T

1)Operational CRM 

1)Analytical CRM 

1)Collaborative CRM 

1)Portal-based CRM 
 Figure 8.4
Customer Relationship Management
(CRM Functional Solutions)

Direct Marketing 

Cross- sell and up- sell 

Proactive Services 

Sales Force Automation 

Customer Support 

CRM Integrated
solutions
1, Partners 
2, Company
3, Customer
 Figure 8.14
Supply Chain Management

Strategic Sourcing and


Procurement

Forecast and Demand Planning 

Customer Order

Fulfillment/Services

Distribution Network And


warehouse Operations

Production Logistics 

Transportation and Shipment


Management
 Figure 8.17
Supply Chain Management Functions
Planning
Supply Chain Design
 OOptimize network of suppliers, plant, and distribution centers 
Collaborative demand and supply planning
 DDevelop an accurate forecast of customer demand by sharing

demand and supply forecasts instantaneously across multiple tiers
 IInternet-enable collaborative scenarios, such as collaborative
planning, forecasting, and replenishment (CPFR), and vendor- 
managed inventory
Execution
Materials management
 Share accurate inventory and procurement order information 
 EEnsure materials required for production are available in the

right place at the right time
 RReduce raw material spending procurement costs, safety stocks,

and raw material and finished goods inventory
Collaborative manufacturing
 OOptimize plans and schedules while considering resource, 
material, and dependency constraints
Collaborative fulfillment
 CCommit to delivery dates in real time 
 FFulfill orders from all channels on the time with order

management, transportation planning, and vehicle scheduling
 SSupport the entire logistics process, including picking, packing,

shipping, and delivery in foreign countries
Supply chain event management
 MMonitor every stage of the supply chain process, from price
quotation to the moment the customer receives the product, and 
receive alerts when problems arise
Supply chain performance management
 RReport key measurements in the supply chain, such as filling

rates, order cycle times, and capacity utilization
 Figure 9.4
E-Commerce Process Architecture Highlights Nine Essential Categories Of E-
Commerce Processes
Applications CURRENT PROPOSED

Access Control & Security

Access Control
Authentication
Security Measures
Profiling & Personalizing
Profile Management
Personalization
Behavior Tracking

Search Management
Content-Based Search
Parametric-Based Search
Role-& Rule-Based Search

Content Management

Dynamic Content Generation

Data Repository
Catalog Management
Pricing Calculation
Product Configuration
Catalog Generation

Payment
Shopping Cart
Payment Method Support
Payment Verification

Workflow Management

Buying Process Automation

Document Management

Rule - & Role – Based Content Routing

Event Notification
Event – Driven
Transaction Messaging
Message To E-Mail
Message Boards
Newsgroups

Collaboration & Trading

Mediation Negotiation

Bidding/Auctioning Collaborative Buying

Online Community
 Figure 9.14
These Web Store Requirements Must Be Implemented By A Company Or Its Website
Hosting Service, In Order To Develop A Successful E-Commerce Business
DEVELOPING A
CURRENT PROPOSED
WEB STORE
BUILD
Website design tools 
Site design tools 
Custom design service 
Website hosting 
MARKET
Web page advertising 
E-mail promotions 
Web advertisign 
Search engine registration 

SERVING YOUR
CURRENT PROPOSED
CUSTOMER
SERVE
Personalized Web pages 
Dynamic multimedia catalog 
Catalog search engine 
Integrated shopping cart 
Transact
Flexible order process 
Credit card processing 
Shipping & tax calculations 
E-mail order notifications
SUPPORT

Website Online help 

Customer service e-mail 

Discussion groups & chat rooms 

Links to related sites 

MANAGING A WEB
CURRENT PROPOSED
STORE

MANAGE

Website usage statistics 

Sales & inventory reports 

Customer account management 

Links to accounting system 

OPERATE

24X7 website hosting 

Online tech support 

Scalable network capacity 

Redundant servers & power 

PROTECT

User password protection 

Encrypted order processing 

Encrypted website administration 

Network firewalls & security monitors 

 FIGURE # 10.3
ATTRIBUTES THAT SOULD BE PRESENT IN HIGH QUALITY INFORMATION PRODUCTS

Attributes CURRENT PROPOSED

1).TIME DIMENSION 

A. Timeliness 
A. Currency 
A. Frequency 
A. Time Period 
2).CONTENT DIMENSION
A. Accuracy 
A. Relevance 
A. Completeness 
A. Conciseness 
A. Scope
A. Performance 
3).FORM DIMENSION
A. Clarity 
A. Detail 
A. Order 
A. Presentation 
A. Media 
 FIGURE # 10.15
ACTIVITIES AND EXAMPLES OF THE MAJOR TYPES OF ANALYTICAL MODELING

CURRENT PROPOSED
Analytical Modeling


1.What if analysis


1.Sensitivity analysis


1.Goal-seeking analysis


1.Optimization analysis