ACCOMMODATION
DEVELOPMENTS
READ THIS:
“ It makes sense to prepare for a job in
which you have numerous opportunities
for advancement, because it will
be an economic
advantage for you in
the long run.’’
INTRODUCTION TO HOSPITALITY
INDUSTRY
Largest and fast growing industry
Exciting and offers unlimited
opportunities
Different areas of interest but
still with in the industry
CHARACTERISTICS (IGGOS)
Intangible and perishable
Guest satisfaction
Graveyard shift
Open 365 days and 24 hours
S hift work
LEFT
SCOPE:
Travel and Tourism
LODGING
Entertainment and F and B
Recreation
HISTORY
Classic Greek and Roman Days
Concept of Hospitality Industry is extremely
old :Belief (Superstitious fears)
“ Stranger might be God or an Evil spirit’’
GREECE
Hospitality Industry is provided by elements
of religion:
1.) Missionaries
2.) Priest
3.) Pilgrims
ROME
INNS
- a large mansion
Owners
- would not allow a guest unless they,
Carried eviction
“LETTER OF EVICTION”
LETTER OF EVICTION
permission to travel granted by the government
officials
Legionnaires
Build monuments
to civilization
Civil Officials
during their
a.) Exploration
b.) Conquering Expedition
Mostly build in “Natural Springs”
TAVERN INN
BIBLE REFERENCE
Bethlehem – Most famous Inn
Middle Ages – Monasteries
( Function as Inn)
Charlemagne – Enacted a law
“Christmas must provide a
free- resting place of traveler
as well as food”
COLONIAL PERIOD:
(16TH – 18TH CENTURY)
1650- Public coach service
Inns
- “Ordinary” as
describe by British
- build along the
routes primarily at
point where teams
of horses are change.
19TH CENTURY
Introduction of Railroads had a great
influence in H.I.
SPA’S
Minerals springs or pool
Medicinal or healthful
Tourist sites since Roman days
Famous resort
French Riviera
Homestead in Hot springs
Southeastern, Virginia
Niagara Falls
Canadian Horseshoes Fall.
Green Brier
White Sulfur Springs resort in West Virginia
1841 – first tour
- Thomas cook (English man)
- 1 day train excursion
1856 – First travel Agent
- Booking of multiple rooms
- “Cook’s tours of Europe”
Tremont hotel in Boston
- first luxury Hotel
- first indoor toilets
- first private bedrooms with locks on the
doors.
1889 – famed luxury hotel in
1. Paris
2. New York
3. Other Cities
2OTH CENTURY
Motto:
“A bed with a bath for
a dollar and a half.’’
FAMOUS INN KEEPERS
1. Ellsworth Milton Statler
1970, New York, 1st hotel
individual rooms with private bath
2. Conrad Hilton
King of “inn keepers”
1919 Mobley, Texas
1925 Dallas Hilton
1954 – Statler-Hilton
located in New York Dallas Washington and
other cities
3. John Willard Marriot JR.
Founder of the Marriott hotel chain
4. Kemmon Wilson
Founder of holiday inn
1st holiday inn in Memphis in 1952
1960 it went international
TOURIST COURT
1920
– automobile led the hospitality industry
- Motel / Motor hotel
- a farmer owning land along the motor
routes build 10 foot by 10 foot cabins along
the road
- car would pulled right up the cabin
- owner of motels
- expanded 15 cabins
- called tourist court
GREAT DEPRESSION
- world war II 1930
- motels bankrupt
ADVENT OF AIR TRAVEL
Air travel
New mode of transportation
- Business travelers
INDUSTRY TODAY
- Alternative lodging
Campground
- Commune with nature rather than
traditional lodging
Harems
- One’s accommodated by a man’s 60 wives
Treetops
- Rooms in huge trees
- Can watch wild animals feed at night.
Ryokans
- Simple Japanese decoration
Capsule hotel
( Kapuseru Hotero)
- Modular plastic or fiber glass block
- First: Capsule inn osara
DEFINITION OF TERMS
Hospitality
- derived from the Latin word hospitare, meaning
“to received as a guest. It refers to the act of
providing food, beverages, or lodging to travelers
Hospitality Management
- Involves the planning, organizing, directing and
controlling human and material resources within
lodging, restaurant, travel and tourism,
institutional management, recreational
management and meeting and convention
planning industries .
The Hospitality Industry
- comprises of businesses that provide
accommodation, travel, food and beverage and
entertainment to the travelling public
The Hotel Industry
- refers to business that offer lodging or
accommodation in conjunction with food and
entertainment, usually distinguished by a front
desk, dining and other common facilities
Front of the Office
- refers to department or personnel that works
with direct contact with guest.
Eg.
Front office, food and beverages, sales and
marketing, security
Back of the office
- refers to department or personnel that performs
behind the scene
Eg.
housekeeping, finance, engineering human
resource
Hostellers
- Guest who stays at hotels.
Hostels
- Accommodation of lesser quality
Taverns
- 20 feet inns with public rooms or the first floor
and sleeping rooms above
BASIC TERMINOLOGY FOR LODGING FACILITIES
inn
- is a small, typically rural, lodging establishment that may or
may not serve
Hotels
- are multistoried lodging facilities which range in size from 20
rooms to hundred of rooms
Motels
- a lodging establishment that cater to travelers with
automobiles and provides self-service parking premises
Lodge
- a lodging establishment associated with particular type
of outdoor activity, such as ski lodge or hunting lodge
Resorts
- refers to lodging facilities usually located at popular
vacation locations which offer recreational activities such as
golf, tennis, or casino gambling.
Guest House/Tourist homes
- are privately owned homes where the owners rent individual
bedrooms to visitors
Bed and Breakfast or B&Bs
- refers to guest houses in United Kingdom and North America; they
are smaller; more intimate, and less expensive than hotels and
motels
Condominium (Condos)
- refers to apartment in high-rise buildings located mostly on
recreational areas.
- a furnished housing unit with kitchen area, living room area, sleeping
area, and bath.
Boarding house
- is a residential facility affiliated with some educational or other
institution that provides sleeping accommodation for those in
residence.
Dormitory
- refers to a lodging facility affiliated with some educational or other
institution that provides sleeping accommodation for those in resident.
Nursing Homes
- is a residential facility that provides lodging and foodservice for
people requiring or related care. Those residing in nursing homes tend
to be temporarily or permanently infirm, physically or mentally
