Chapter 7 The Maintenance and Engineering Organization

Facultad de Ingeniería y Ciencias Básicas

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 Introduction
• The structure for an effective maintenance and engineering organization will vary with the size and type of
organization. It may also vary with the management philosophy of the company.

• the organizational structure must allow the company to meet its goals and objectives and each unit within
the company must be endowed with sufficient personnel and authority to carry out those objectives and
meet those goals.

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 Organizational Structure

There are three basic concepts underlying the

structure we have defined. Two of these come
from traditional management thinking:

 Span of Control

 Grouping of Similar Functions

 Separation of Maintenance Activities from

Oversight

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Span of Control
• This concept states that a supervisor or manager can
effectively supervise or control three to seven people.
• Amount of personnel or activities one can effectively
supervise of control
• By limiting the number of people that a manager has to
supervise, the work is divided and the organization is run
more efficiently
• Levels of Management determine # of personnel
 Higher usually lower personnel
 Lower line maintenance - more

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 Grouping of similar functions
The second basic concept of the organizational philosophy we are using is the grouping
of similar functions under one director, manager, or supervisor. What this comes down
to is that all maintenance activities (line, hangar, and MCC) are under one manager.

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Separation of production and oversight functions

• Under the FAA rules an airline require oversight/self-monitoring functions of own rules and
those of a regulatory authority
• This requirement for self-monitoring is usually fill up forms such us quality assurance (QA),
quality control (QC),reliability and safety programs
• It is recommended, and generally practiced, that these self-monitoring functions operate
separately from the maintenance and engineering functions

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 Maintenance & Engineering Organizational Chart
• This the basic organizational chart for the maintenance and engineering organization of our “typical” midsized airline.

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Vice president of maintenance and engineering

• The VP M&E department is responsible for

conducting all scheduled/unscheduled
maintenance, modifications within the limits of
the maintenance schedule and still meet the
flight schedule.
• OPS is responsible for the flight planning, to
include flight crews, crew training etc.
• Both the Vice president (VP) of Maintenance &
Engineering and Operating Officer will have
equal weight…one can NOT exist without the
other

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 Maintenance Organization

Five Major Functions:

• Technical Services
 Engineering, planning, training, technical publications,
and computing
• Aircraft Maintenance
 Flight line, hangar, outstations, and maintenance control
• Overhaul Shops
 Off-aircraft maintenance, repair, and overhaul
• Materiel Services
 Ordering and maintaining supplies, handling warranties,
and moving repairable and consumable parts through
the system
• Maintenance Program Evaluation
 Monitoring activity for the organization, its workers and
its suppliers

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 Technical Services
Engineering :

• Development of the initial maintenance program

 Tasks, intervals, schedules, etc.
• Evaluation of service bulletins/letters for possible inclusion
into the airline's equipment or practices
• Oversight of those SB/SL deemed beneficial
• Oversight of airworthiness directives required by regulatory
authorities
• Evaluation of problems identified by the reliability program
and any problems from maintenance checks
• Establish the policies and procedures for the M&E
organization
• Involved in planning of facilities to ensure it meets M&E
requirements

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 Technical Services
Production Planning and Control :

• Responsible for maintenance scheduling and planning

 Manpower, parts, facilities, tools and special assistance
for maintenance or modifications
• Functions include:
 Short, medium and long term M&E planning
 Establish standards for manhours, materiel, facilities,
tools and equipment
 Work scheduling
 Control of hangars
 On-aircraft maintenance
 Monitor progress of in-work maintenance

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 Technical Services
1. Training :
 Curriculum, course development, administration, and training
records for all personnel
 Able to establish new and special training based on needs of the
aircraft
 New equipment, modifications, test procedures etc..
2. Technical Publications :
• Maintains Master Library with list of all documents, too include
number of copies and format – paper, microfilm, or electronic
media
• Responsible of tracking and issuing all revisions to respective
work centers
• Must do periodic checks to ensure condition and current 1
3. Computing Services :
2
• Selection of software & hardware – with usage information and
requirement input from the individual 3
• Training of M&E personnel on usage
• Continuing support
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 Aircraft Maintenance
1. Flight line maintenance:

 Turnaround maintenance and servicing, daily checks,

short interval checks and minor modifications

2. hangar maintenance :

 Repairs, modifications, engine changes, painting,

corrosion control
1
 Support shops – welding, seat and interior fabric,
composites and GSE 2
3
3. Maintenance Control Center:

 Tracks all flights in and out, and maintenance needs 13

 Aircraft Maintenance
1. Flight line maintenance:

 Turnaround maintenance and servicing, daily checks,

short interval checks and minor modifications

2. hangar maintenance :

 Repairs, modifications, engine changes, painting,

corrosion control
1
 Support shops – welding, seat and interior fabric,
composites and GSE 2
3
3. Maintenance Control Center:

 Tracks all flights in and out, and maintenance needs 14

 Maintenance Shops

1. Engine Shop :
• Repair on types of engines and APUs
2. Avionics Shop :
• Radios, navigation, radar, communication,
electrical
3. Mechanical Component Shop :
• Actuators, hydraulic systems, flight control
surfaces, fuel systems, oxygen, pneumatics, 1
etc.
4. Structures 2
• Sheet metal and other structural elements
3
4
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 Maintenance Shops

1. Engine Shop :
• Repair on types of engines and APUs
2. Avionics Shop :
• Radios, navigation, radar, communication,
electrical
3. Mechanical Component Shop :
• Actuators, hydraulic systems, flight control
surfaces, fuel systems, oxygen, pneumatics, 1
etc.
4. Structures 2
• Sheet metal and other structural elements
3
4
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 Materiel (Supply)

1. Responsible for:
• Purchasing
• Stocking and distribution
• Inventory control
• Shipping and receiving
 To include M&E and administration and
management
1

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 Maintenance Program Evaluation
1. Quality Assurance :
• Ensures adherence to company policies and procedures
as well as FAA requirements and those of suppliers
• Conducts periodic audits to ensure compliance
2. Quality Control :
• Routine inspections of maintenance and repair work
• Certify maintenance and inspection personnel
• Manage the (Required Inspection Items) RIIs program
• Calibration of tools and equipment
• Oversees the NDT/NDI /program procedures 1
3. Reliability :
• Ensures that any problem areas are addressed 2
• Data collection and analysis and publication of monthly 3
reliability report
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4. Safety :
• Develops, implements and administers the safety and
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health related activities for M&E
• Handles all reports and claims
Summary of Management Levels

• Responsible for all outlined

• Administrative and personnel duties
• Budgeting and planning (long and short term)
• Necessary interaction
 Meetings, letters, seminars, conferences etc…
• Management has determined structure based on
requirements to meet goals and objectives of organization

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Summary of Management Levels

• Responsible for all outlined

• Administrative and personnel duties
• Budgeting and planning (long and short term)
• Necessary interaction
 Meetings, letters, seminars, conferences etc…
• Management has determined structure based on
requirements to meet goals and objectives of organization

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GRACIAS

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