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Week 4 - Business Correspondence

This document discusses characteristics of effective business correspondence. It provides tips for writing different parts of business letters, such as introductions, conclusions, and structure. It also lists things that can make letters fail, such as typos or being too vague, and things that make letters good, like knowing your audience and using clear language. The document emphasizes maintaining formality, using simple language, and making a good impression with business letters.

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Fei Claudine Manalo
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127 views13 pages

Week 4 - Business Correspondence

This document discusses characteristics of effective business correspondence. It provides tips for writing different parts of business letters, such as introductions, conclusions, and structure. It also lists things that can make letters fail, such as typos or being too vague, and things that make letters good, like knowing your audience and using clear language. The document emphasizes maintaining formality, using simple language, and making a good impression with business letters.

Uploaded by

Fei Claudine Manalo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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BUSINESS

ss

CORRESPONDENCE

Week 4
BUSINESS
ss

CORRESPONDENCE

Week 4
Overview

Characteristics of Effective Business


Correspondence

BUSINESS
Things That Makes the Letter Fail
CORRESPONDENCE

Things That Makes the Letter Good

Week 4
Characteristics of Effective Business Letters

 Formality should be maintained.


 Business letters written by simple language.
 Forms an impression of the writer and his organization.

1. Well-Organize – Business correspondence that delivers a specific information


and purpose.
2. Clear/Concise – Provides relevant and clear information to the receiver.
3. Well-Structed – Having a good and solid structure in business correspondence
4. Error-Free – Containing no mistakes in your business correspondence.

Week 4
How to Start the Business Letters

 Using standard typeface and size.


1. Write a Salutation  Use a Professional Tone.
 Let your relationship with the Recipient
2. Explain your Reason for writing Dictate Formality.
 Use Personal Pronouns.
 Research your Recipient’s Name
 Confirm and Check Spelling

How to End the Business Letters

1. Call to Action – This is to remind the reader of what you need


2. Include Contact Information – To tell the reader how and where she can send
information/updates to you.
3. Sign Off Professionally – Use of Complimentary Close Week 4
Things That Makes the Letter Fail

1. Typos, Poor Punctuation and Grammatical Errors – Avoid careless


mistakes at all costs
2. Management speak and buzz words – Create jargon-free documents that are
useful and speak directly to your reader
3. Forgetting the reader – Plan and structure your document based on what the
client needs
4. Long words and elaborate phrases – Clear and concise content gets a
message across
5. Complex sentences – Write clear and straight forward sentences and avoid
unnecessary punctuation

Week 4
Things That Makes the Letter Fail

6. Poor planning – Decide what information is essential, what information is


desirable and what information is not necessary
7. Failing to make an impression – A strong introduction will grab the reader’s
attention
8. Too much text – Results insufficient line spacing can prevent a reader from
reading content
9. Abbreviations – Certain abbreviations and acronyms may be acceptable and
common knowledge within an organization.
10. Being vague – Vague statements lack impact and are open to misinterpretation

Week 4
Things That Makes the Letter Good

1. Know your audience – Know the background of your audience/receiver.


2. Know your message – the purpose or goal of your message
3. Think like a reporter – Make sure your document includes the answers to the
Five W’s and an H.
4. Banish buzzwords and clichés – Avoid using fashionable terms and words that
are overused.
5. Junk the Jargon – avoid using special terms or idiomatic expressions.

Week 4
Things That Makes the Letter Good

6. Keep it tight – Make your business correspondence short and simple to catch
readers attention.
7. Make it plain and simple – Make it easy for your receiver the see the key
information of your document.
8. Leave the symbols and abbreviations on your phone – Use full words and
avoid using shorthand.
9. Get active – Active voice will make your correspondence be concise and clear.
10. Proofread – To look over a piece of writing for errors, watching out for spelling
mistakes and grammar problems

Week 4
BUSINESS CORRESPONDENCE

Week 4
INTRODUCTION TO MEDICAL OFFICE PROCEDURES

Week 4

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