What is Emotional Intelligence?
› 1. Self-awareness.
› 2. Managing Emotions.
› 3. Motivation
› 4. Empathy.
› 05- Handling relationships
How To Develop A Higher Sense Of
Emotional Intelligence?
IQ vs. EQ
Components of Emotional Quotient.
Characteristics of Emotional Intelligent
People
How to Increase Your
EQ?
Implementation
Importance.
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Emotional intelligence is a person’s
ability to understand their own emotions,
the emotions of others, and to act
appropriately using these emotions.
Emotional intelligence never stops
growing. Because we are always
evolving as people, EQ is something that
must be nurtured.
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•
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3. Motivation:
using self-control to channel
emotions toward a goal
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4. Empathy:
Understanding The Emotional
05- Handling relationships;
using personal information and
information about others to handle
social relationships and to develop
interpersonal skills
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Become emotionally literate; Label your
feelings, rather than labeling people or
situations. ( Say “I feel” instead of “I
know”)
Distinguish between thoughts and feelings.
Take more responsibility for your feelings.
Use your feelings to help make decisions
Use feelings to set and achieve goals
Emotional Intelligence - Gihan aboueleish
6. Feel energized, not angry.
7. Validate other people's feelings.
8. Use feelings to help show respect
for others.
9. Don't advise, command, control,
criticize, judge or lecture to others.
10. Avoid people who invalidate
you.
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Emotional Intelligence - Gihan aboueleish
IQ
Measure of an individual’s personal
information bank
Memory, vocabulary and visual motor skills
IQ is set and peaks at age 17
Remains constant through adulthood
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IQ vs. EQ
EQ
Not fixed
Can be improved throughout life
IQ
Established by mid-teens
Can’t increase
Predicts only 10% - 20% of life success
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90% of ing
leader onal
intellig e as
import lligence
(IQ).
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Intrapersonal - Self-regard, emotional self
awareness, independence, self-actualization.
Interpersonal Empathy, social-
responsibility, interpersonal relationships.
Adaptability -Reality-testing, flexibility,
problem-solving.
Stress management - Stress tolerance,
impulse control
General Mood - Optimism, happiness
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Emotional Intelligence Map
25 Competencies divided into 5 Dimensions 19
Self-Awareness Empathy
Emotional Awareness Understand Others
Accurate Self-Assessment Developing Others
Self-Confidence Service Orientation
Self Management Leveraging Diversity
Self Control Political Awareness
Trustworthiness Social Skills
Conscientiousness Influence
Adaptability Communication
Innovation Conflict Management
Motivation Leadership
Achievement Drive Change Catalyst
Commitment Building Bonds
Initiative Collaboration & Cooperation
Optimism Team Capabilities
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Intrapersonal skills (ability to understand and
apply personal emotional
Self regard
Emotional self awareness
Assertiveness
Independence
Self actualization
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Interpersonal skills (people skills)
o Stress management
o Stress tolerance
o Impulse control
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Interpersonal skills (people skills)
Empathy
Social responsibility
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Interpersonal relationships (ability to
establish and maintain mutually beneficial
relationships noted for their intimacy.
Adaptability
Reality testing
Flexibility
Problem solving
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Knowing one’s feelings
Managing emotions & feelings appropriately
Able to motivate self
Ability to persist in face of frustrations
Ability to control impulses & delay gratification
Ability to empathize with others
Capacity to HOPE
Social competencies
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How to Increase Your EQ? 26
Conduct a “personal inventory.”
Analyze the setting & identify skills needed.
Enlist trusted friends.
Focus on a few competencies.
Practice, practice, practice.
Be observant and reflective.
Don’t expect immediate results.
Learn from your mistakes.
Acknowledge your successes.
Emotional Intelligence - Gihan aboueleish
EQ Value
Creativity
Stress Management
Decision Making
Relationship Building
Can be enhanced
What else is important to you?
Emotional Intelligence - Gihan aboueleish 27
Self Others
Awareness Quadrant 1 Quadrant 3
Emotional Self Social Awareness
Awareness • How can I transcend my
perspective so that I can
• Who am I and what are my
understand and value
potential areas of
development. others.
Actions Quadrant 2 Quadrant 4
Emotional Self Social Skills
Control • How do I build teams
and create constructive
• How can I self regulate my
work relationships.
emotions so I can be right and
effective
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EQ in Action - Group
exercise
Form groups of 4 Each member select a
question:
A. I am impatient with people who are different
from me: Social Awareness
B. I can express my negative feelings without
offending others: Emotional Self Control
C. It is hard for me to ask for what I want: Emotional
Self Expression
D. I like it when others recognize that I have won the
argument: Social Skills
• Your question is related to which of the 4
dimensions?
• How would you answer the question- very true,
true, not true, not at all true of you?
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“The winds and waves are always on the
side of the best navigators.” (Vincent Van
Gogh)
Emotional Intelligence - Gihan aboueleish
Over past two decades
children have become
more:
Depressed and Lonely
Impulsive and disobedient
Nervous, prone to worry and irritable
Why is EQ
Prone to eating disorders
What are some possible so
causes? Important
Parents have less free-time with their
children
Less relatives in children’s life these days
Both parents often work
There is more TV watching and
computer games
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EQ SCORES HELP DISCRIMINATE BETWEEN:
Prisoners and a local normative
sample
Successful and unsuccessful alcohol
Therapists and their clients
treatment participants
Academic drop out
Ability to cope with severe medical condition
Aggression in the work place
Suicide attempts
Ability to recover from mental illness
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“Don't forget that little emotions are the great captains
of our lives." (Vincent Van Gogh)
Emotional Intelligence - Gihan aboueleish
Or
Are
you on
Are the
you happy
on side?
this
side?
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Don’t worry if you are a person with “LOW
EQ”, we have a solution for you!
Emotional Intelligence - Gihan aboueleish
Top 9 Suggestions for developing Your EI
Become emotionally literate. Label your feelings, rather than labeling
people or situations
Distinguish between thoughts and feelings.
Don’t advise, command, control, criticize, judge or lecture to others.
Take more responsibility for your feelings.
Use your feelings to help make decisions.
Use feelings to set and achieve goals.
Feel energized, not angry.
Use feelings to help show respect for others.
Validate other people’s feelings, avoid people who invalidate you.
Emotional Intelligence - Gihan aboueleish 37
Emotional Intelligence is, therefore an ability
to:
Understand the need and feelings of
oneself and
Manage one’sother
own people
feelings.
Respond in an appropriate way
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