Saudi Arabian Parsons Ltd.

Introduction to Project Quality Planning

Prepared By
Ayman Abuzalata
Program QA/QC Engineer

1
 Quality Planning

Overview of Project Plan Quality

Quality Management

Information for Control Charts and Other

Quality Cost of Quality and Cost – Quality Planning Outputs
Quality Management Planning Quality Quality Planning
Management Benefit Analysis
and Process Groups Techniques
Concepts
Quality Management Plan
Plan Quality Process Applying Quality to Quality Planning Tools
Quality Quality Processes
Management Projects
Issues Plan Quality Process Cost of Quality Quality Planning Process Improvement Plan
Inputs Techniques
Quality Versus Quality and
Grade Process Groups Performing the Cost- Statistical Techniques Quality Metrics
Benefit Analysis
Plan Quality Impact
Quality Process Other Tools and
Management Interaction Techniques Quality Checklist
Systems
Project Document Update
Precision Versus
Accuracy

2
1-1 Quality Management Concepts

• Objectives
1. Recognize example of issues involved in Project Quality
Management.
2. Match concepts related to Quality Management

3
1-1-1 Quality Management Issues

Project Manager to define quality

policies for the team such as how,
Defining Quality Issues when and whom quality checks will
be carried out by.

Setting quality objectives Level of quality , Target, Defects and

acceptable rate ..etc

Assigning Roles and Assign roles for team and

Quality Management Issues Responsibilities stakeholders “ who will do what?!”

Implementing a Quality
Management System

Should be continuous, may certain

stakeholder not getting information
Monitoring and Improving or one item could be removed from
the flowchart.

4
1-1-2 Quality Vs. Grade

Budget

Quality Grade
• Lasting life time • Many features
• Guaranteed 99% uptime • Wide range of tasks

5
1-1-3 Precision Vs. Accuracy

Precision
• Number of errors per attempt
• Ex: using out dated calibrated device
• Output always at the same range

Accuracy
• Correct data each time
• Ex: Forecasting from 59 to 70
• Ex: exact same product

6
1-1-4 Quality Management Systems
Six Sigma
• To measure how
many defects in a
ISO 9000 process to figure out Continuous
how to eliminate
Series them Improvement
• Set of requirements • Ongoing effort to
for quality improve customer
management satisfaction through
systems improving products,
services or process.

Voice of
Customer
Quality Total Quality
Management
• Translating customer
requirements into
Management “TQM”
• Common approach
for implementing
technical
requirements.
Systems quality
improvement

Design Review
• To evaluate Failure Mode
proposed and Effect
design to Analysis
ensure it can be Cost of Quality • Such as
produced and • What cost will flowchart
maintained. be needed to
ensure quality
(prevention,
appraisal ..etc)
7
1-2 Quality Management and Process Groups

• Objectives
1. Recognize the relationship between the three Project Quality
Management processes.
2. Recognize how the Project Quality Management processes
interact with other Project Management processes
3. Identify the process group to which each Project Quality
Management process belongs.

8
1-2-1 Quality Process
Plan Quality
• Determine and plan the activities
that will be carried out during
QC and QA.

Perform Quality Control Perform Quality Assurance

• Identifies problems within the • Carried out as a part of the
product which are then managed executing process group.
under the perform integrated • Interact with all other process
change control process. due to its continuous
improvement.
• As QC and QA carried out, you
may identify required updates to
the Quality Management Plan.
• QA audit may identify required
improvements to the Plan
Quality and QC process.
9
1-2-2 Quality and Process Groups

Planning Executing Monitoring and controlling

Initiation • Perform QC
Closing
• Plan Quality • Perform QA

Plan
Scope WBS
Quality

Develop Project Management Plan Schedule

Budget

10
1-2-3 Process Interaction

Perform QC

Change
Requests

Update Project
Management Plan
Perform
Integrated
Change
Update Quality
Control
Management Plan

11
 2- Plan Quality

2-1 Information for Planning Quality

2-2 Cost of Quality and Cost-Benefit analysis
2-3 Control Charts and other Quality Planning Techniques
2-4 Quality Planning Outputs

12
2-1 Information for Planning Quality
Objective: Match inputs to quality planning with the descriptions of
how they are used.

Information for Planning Quality

Plan Quality Process Plan Quality Process Inputs Plan Quality Impacts

Identify Documents how Enterprise

Scope Risk Stakeholders Organizational Cost Schedule
Standards and to meet Environment
Baseline Register Register Process Assets Baseline Baseline
Requirements requirements Factor

Details of A particular External Helps to

technical Identifies interest in elements develop a The Baseline influence how
Benefits issues that factors that quality that can quality much time and money you
might affect threaten affect policy that
Chance of Project
project can spend on quality-related
Success quality project is specific
planning quality activities
Commitment to planning to the
improve Quality such as the project
definition of
acceptance
criteria and
Cost WBS.

13
2-2 Cost of Quality and Cost-Benefit analysis
Objectives: 1. Perform Cost-Benefit analysis for a given situation
2. Categorize examples of costs of quality

Cost of Quality and Cost-Benefit Analysis

Applying Quality to Performing Cost-Benefit analysis

Cost of Quality
Projects

Benefits: Cost of Conformance

-Less Rework Cost of Non-Conformance Calculate total cost of the Calculate total
cost incurred to insure required level actual conditions after benefit after some
-Higher Productivity of quality cost of poor quality
-Lower Costs some time time
-Increased
Stakeholder
Satisfaction
External Advise (+Yes/-No)
Prevention Appraisal Internal Failure
Failure

-Documents -wastage of -warranty liabilities,

-Training -Testing
material & penalties, developing,
-Time to the -Inspection
time visits and support due
work correct -rework to certain damage.
-using good -fixing -lost business
equipments -scrap

Internal External
Prevention Appraisal Total Cost of Quality
Failure Failure
14
2-3 Control Charts and other Quality Planning
Techniques
Objective Match quality planning tools and techniques with
descriptions how they are used

2-3-1 • Quality Planning Tools

2-3-3 • Quality Planning Techniques

2-3-3 • Statistical Techniques

2-3-4 • Other Tools and Techniques

15
2-3-1 Quality Planning Tools

Cost Control Chart can be used to

monitor costs, schedule, volume,
frequency of scope changes to
help determine wither the project
management process is in control.

16
17
Flowcharting Benchmarking
• Identify influences • Using Quality Criteria used in other
• Identify gaps in work flow which could projects as benchmark for current
reduce the cost of quality project.
2-3-2 Quality Planning Techniques
18
Statistical Sampling “DOE” Design of Experiment
• Determines how often and • Plan Testing: determine numbers and
what size of samples required. types of quality tests a product should
• Calculating Cost of Quality. undergo.
• Process Optimization: whether
chosen methods, design, materials …
etc are the best for given situation
and what conditions you need to the
process to let the process performs
optimally.
2-3-3 Statistical Techniques
2-3-4 Other Tools and Techniques

Prioritization Nominal Group Force Field Matrix Affinity

Brainstorming
Metrics Techniques Analysis Diagrams Diagram
• Used to • Used to rank • Used to • Used to • Used to • Used to sort
discuss the identify and examine all compare the various
quality issues importance rank major the reasons efficiency and concepts into
and generate of diverse problems or for and effectiveness categories
ideas about problems or key issues on against a of
quality issues a project decision alternatives
planning based on the
relationship
between two
criteria's

19
20
• Project Document Updates 2-4-
5
• Quality Checklist 2-4-
4
• Quality Metrics 2-4-
3
• Process Improvement Plan 2-4-
2
2-4-
• Quality Management Plan 1
process.
Recognize excerpts from the out-puts of plan quality Objective
2-4 Quality Planning Out-Puts
2-4-1 Quality Management Plan

Types of Quality Management Plan

Informal Formal Broadly Based Detailed

• Used for internal • Used when • Used for service • Used for project
part of ongoing customer is formal oriented project or with exact
works. such as charity specifications such
government. as construction,
manufacturing and
technical projects.

21
 Section A Section B Section C

“High-level approaches
to continuous process
“QC” “QA” improvement"

High-level approaches to
Inspecting compliance to Focusing on review and
continuous process
project standards auditing of process
improvement.

1. Process subject to quality

1. Major deliverable to be assurance (management and
tested production) 1. Benchmarking, flowcharting
2. Standards and criteria. 2. Standards and stakeholders and process mapping.
3. Monitoring and controlling expectations 2. Total Quality Management
activities 3. Quality assurance activities TQM.
4. Quality control schedule. 4. Quality assurance schedule
(audit schedule and meetings)

22
2-4-2 Process Improvement Plan

Process Process Target to improve

Project metrics
Boundaries configuration performance
• Purpose, start, • Design of • What you use to • Are metrics that
end, inputs, process using measure the the project
requirement, flow diagram to performance of manager or
process owner indicate how a process. stakeholders
and the process define for
stakeholders. operates, which improving the
enables you to performance of
benchmark the process.
process and
control changes
to it.

23
2-4-3 Quality Metrics
• Terms used to measure quality.
Manufacturing Project Service Oriented Projects
• Ex: (Improving Fuel consumption, breaks …etc) • Ex: Improving service

2-4-4 Quality Checklist

• Simple or Complex, (yes/No) template.

2-4-5 Project Document Updates

• Updates to requirements documentation after some results.
• roles and responsibilities such as H for hold, W for witness and S for
surveillance which used in the ITP.

24
Thank You….

25