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Week 05 - Process Discovery

Process discovery involves gathering information about an existing process and organizing it into a process model. It includes defining the scope, gathering information through methods like documentation analysis, interviews, and workshops. This information is then used to model the process by identifying activities, events, resources, control flow, and other elements. Process models are then validated for syntactic, semantic, and pragmatic quality to ensure they accurately represent the real process and are understandable and usable. Key challenges in process discovery include fragmented process knowledge, focusing too much on specific cases, and lack of familiarity with modeling languages.

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Dominikus Linestyo
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33 views

Week 05 - Process Discovery

Process discovery involves gathering information about an existing process and organizing it into a process model. It includes defining the scope, gathering information through methods like documentation analysis, interviews, and workshops. This information is then used to model the process by identifying activities, events, resources, control flow, and other elements. Process models are then validated for syntactic, semantic, and pragmatic quality to ensure they accurately represent the real process and are understandable and usable. Key challenges in process discovery include fragmented process knowledge, focusing too much on specific cases, and lack of familiarity with modeling languages.

Uploaded by

Dominikus Linestyo
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Process Discovery

Samuel Ady Sanjaya


14 x 27 = ?
Process
Discovery?!
is defined as the act of gathering information about an
existing process and organizing it in terms of an as-is
process model
Process Dicovery Scope

Process Discovery

Process
Modeling
Discovery Task
• Defining the setting: team, scope
• Gathering information: brainstorming, previous documentation
• Conducting the modeling task: process modeling
• Assuring process model quality: ensuring performance and quality
Process Dicovery Roles
• Process Analyst
• gathering information about a given business process
• driving the modeling task under process owner
• familiar with process modeling languages such as BPMN
• Get the company/enterprise view, not only customer view

• Domain Expert
• who know a process or specific tasks within that process are
performed
• can be the process owner or operational manager
• Can consulted as partners, suppliers or customer
Customer View vs Bookstore View
Process Dicovery Challenge

• Fragmental Process Knowledge


• Process using many resource
• Business flow is not connected
• Think of process on a case level
• Too specific
• Solution: Reverse-enginerring
• Not familiar with business process modeling language
01
Process
Discovery
Methods
Evidence-Based Discovery
• Document Analysis
• Previous model, internal policies, organization chart, employment
plans, quality certificate reports, glossaries, handbooks, user forms,
data & system models, work instruction, and work profile
• Observation
• Follow individual case/process
• Active (customer view), passive (operational/manager view)
• Automated Process Discovery
• Uses event logs, history of process execution by the company
Interview-Based Discovery
• Process analyst interviewing domain expert to know the process is
executed
• Backwards  from the outcome
• Forward  from the trigger
Workshop-Based Discovery

• in contrast to interviews, a workshop involves multiple process


participants at the same time
• Process analyst, domain expert and others stakeholder/participant on
business
• Typically 3-5 sessions
Strength and Weakness
Strength and
Weakness
01
Process
Modeling
Methods
Step 1: Process Boundaries

• understanding the scope of the process


• Already done? Partially? Not yet?
• Identify participant: seller, customer, supplier
• Identify: event, outcome, possible choice
Step 2: Activity and Events

• Identify main process activities and intermeidiate event


• a later stage: relation
Step 3: Resource and Handoff

• Identify resource responsible for each activity


• Defined by pools and lanes
Step 3: Resource and Handoff
Step 4: Control Flow

• control flow relates to the questions of when and why activities and events
are executed
• identify order dependencies, decision points, concurrent execution of
activities and events, and potential rework and repetition
• XOR, OR, AND, Rework and Repetition
Step 5: Additional Elements

• exception handlers: internal/external exceptions, abortion, timeout, etc


• business objects: database, physical document, etc
01
Process Quality
Assurance
Process Model Quality Aspect
Syntatic Quality and Verification

• conformance of a process model to the syntactic rules of the modeling


language used
• Syntactic rules: structural and behavioral rules
• Structural rules relate to the way the various model elements are
connected with each other
• Behavioral rules relate to the way a process model can be instantiated
Syntatic Quality and Verification

• Structural:
• Element level: Activities, Events, Gateways, Flows
• Model level: all flow nodes must be on a path from a start to an end
event
• Behavioral:
• Option to complete
• Proper completion
• No dead activities
Semantic Quality and Validation

• Semantic quality deals with the adherence of a process model to its real-
world process
• Validation is the activity of checking the semantic quality of a model by
comparing it with its real-world business process
• No set of formal rules that can be used to easily check semantic quality
• Validate to participant: the company, supplier, seller, customer, etc
Pragmatic Quality and Certification

• Pragmatic quality relates to the usability of a process model


• User understand = good pragmatic, usually doing user acceptance test
• Certification is the activity of checking the pragmatic quality of a process
model by investigating its use
• Aspect:
• Understandibility
• Maintainability
• Learning
Thanks!
CREDITS: This presentation template was created by Slidesgo,
including icons by Flaticon, infographics & images by Freepik

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