Scribd
Upload
250 views

What Is A Quality Management System (QMS) ?

A quality management system (QMS) is a formalized system that documents processes, procedures, and responsibilities to achieve quality policies and objectives. It helps coordinate activities to meet customer and regulatory requirements and continuously improve effectiveness and efficiency. Implementing a QMS affects the organization's performance and provides benefits like meeting customer requirements, compliance, reducing waste, and engaging staff. Common elements of a QMS include quality policies, procedures, data management, customer satisfaction measures, and improvement opportunities. Establishing a QMS involves identifying processes, designing the system, building it, deploying it, controlling it, measuring it, reviewing it, and improving it.

Uploaded by

Abdullahi Nor Warsame
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
250 views

What Is A Quality Management System (QMS) ?

A quality management system (QMS) is a formalized system that documents processes, procedures, and responsibilities to achieve quality policies and objectives. It helps coordinate activities to meet customer and regulatory requirements and continuously improve effectiveness and efficiency. Implementing a QMS affects the organization's performance and provides benefits like meeting customer requirements, compliance, reducing waste, and engaging staff. Common elements of a QMS include quality policies, procedures, data management, customer satisfaction measures, and improvement opportunities. Establishing a QMS involves identifying processes, designing the system, building it, deploying it, controlling it, measuring it, reviewing it, and improving it.

Uploaded by

Abdullahi Nor Warsame
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 7

Maintaining the improvement for any

organization's quality management


system
WHAT IS A QUALITY MANAGEMENT SYSTEM
(QMS)?
A quality management system (QMS) is defined as a
formalized system that documents processes, procedures,
and responsibilities for achieving quality policies and
objectives.
A QMS helps coordinate and direct an organization’s
activities to meet customer and regulatory requirements
and improve its effectiveness and efficiency on a
continuous basis.
BENEFITS OF QUALITY MANAGEMENT SYSTEMS

 Implementing a quality management system affects


every aspect of an organization's performance. Benefits
of a documented quality management system include:
 Meeting the customer’s requirements, which helps to
instill confidence in the organization, in turn leading to
more customers, more sales, and more repeat business
 Meeting the organization's requirements, which
ensures compliance with regulations and provision of
products and services in the most cost- and resource-
efficient manner, creating room for expansion, growth,
and profit.
Count…
These benefits offer additional advantages,
including:
Defining, improving, and controlling processes
Reducing waste
Preventing mistakes
Lowering costs
Facilitating and identifying training opportunities
Engaging staff
Setting organization-wide direction
Communicating a readiness to produce consistent
results
ISO 9001:2015 AND OTHER QMS
STANDARDS
ISO 9001:2015 is the most recognized and
implemented quality management system standard in
the world. ISO 9001:2015 specifies the requirements
for a QMS that organizations can use to develop their
own programs.
Other standards related to quality management systems
include the rest of the ISO 9000 series (including ISO
9000 and ISO 9004), the ISO 14000 series (
environmental management systems), ISO 13485
 (quality management systems for medical devices), 
ISO 19011 (auditing management systems), and
ISO/TS 16949 (quality management systems for
automotive-related products).
ELEMENTS AND REQUIREMENTS OF A QMS

Each element of a quality management system helps


achieve the overall goals of meeting the customers’ and
organization’s requirements. Quality management systems
should address an organization’s unique needs; however,
the elements all systems have in common include:
The organization’s quality policy and quality objectives
Quality manual
Procedures, instructions, and records
Data management
Internal processes
Customer satisfaction from product quality
Improvement opportunities
Quality analysis
ESTABLISHING AND IMPLEMENTING A QMS

Before establishing a quality management


system, your organization must identify
and manage various connected, multi-
functional processes to help ensure
customer satisfaction. The QMS design
should be influenced by the organization’s
varying objectives, needs, and products
and services provided.
ESTABLISHING AND
IMPLEMENTING A QMS
The basic steps to implementing a quality
management system are as follows:
Design
Build
Deploy
Control
Measure
Review
Improve

You might also like