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Introduction To People & Organisation

The document provides an introduction to concepts in people and organizations, including defining an organization as a group of people brought together to accomplish a specific purpose. It discusses the key characteristics of organizations as having goals, people, and structure. The document also examines different aspects of management such as the functions, roles, skills, and levels of management.

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Alex Wong
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57 views

Introduction To People & Organisation

The document provides an introduction to concepts in people and organizations, including defining an organization as a group of people brought together to accomplish a specific purpose. It discusses the key characteristics of organizations as having goals, people, and structure. The document also examines different aspects of management such as the functions, roles, skills, and levels of management.

Uploaded by

Alex Wong
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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LECTURE 1

Introduction to People & Organisation


The Lecture Conduct

2
Attendance
Textbook
Slide with note
Blue keywords
People & Organisation

Organisation
A deliberate arrangement of people brought
together to accomplish a specific purpose
Three Characteristics of
Organisations
GOAL Distinct purpose of a particular
organisation

PEOPLE Make decisions and engage in


work activities to reach the
organisation’s goals

STRUCTURE Systematically defines and limits


its members’ behaviour
People & Organisation

Management
The process of getting things done effectively and efficiently, with
and through people

Good management is concerned with both being effective


and doing so as efficiently as possible.
Efficiency
• “Doing things right”
• Doing a task
correctly
• Getting the most
output from the
least input
• Means of getting
things done
Effectiveness
• “Doing the right
things”
• Doing tasks to
achieve
organisational goals
• To meet the ends
Who are managers?

Managers
• Direct and oversee the activities of others
• May have work duties not related to overseeing
others
Management Levels
Management Levels
Top Managers
• Make decisions about the direction of an
organisation

Middle Managers
• Manage other managers

First-line Managers
• Direct non-managerial employees

Team Leaders
• Manage activities of a work team
What Do Managers Do?

3 ways to look at what managers do:

1. Management Functions (Henri Fayol)


2. Management Roles (Henry Mintzberg)
3. Management Skills (Robert Katz)
Management Functions

1.Planning (P)
2.Organising (O)
3.Leading (L)
4.Controlling (C)
Management Functions

Planning defining goals, establishing strategy, and


developing plans to coordinate activities
Organising determining which tasks need to be done and
by whom, how tasks are to be grouped, who
reports to whom, and who will make decisions.
Leading motivating employees, selecting the most
effective communication channel, and
resolving conflicts
Controlling monitoring performance, comparing it with
goals, and correcting any significant deviations
E.g. a sales manager
Management Roles
Interpersonal Roles

• Involving people (subordinates and persons


outside the organisation) and other duties
that are ceremonial and symbolic in nature

1. Figurehead
2. Leader
3. Liaison
Informational Roles

• Involving collecting, receiving and


disseminating/distributing information

1. Monitor
2. Disseminator
3. Spokesperson
Decisional Roles

• Making decisions or choices

1. Entrepreneur
2. Disturbance Handler
3. Resource Allocator
4. Negotiator
Management Skills
Conceptual Skills Interpersonal Skills

Technical Skills Political Skills


People & Organisation

Organisational Behaviour (OB)


Study the actions of people at work
Three Areas of OB

Individual attitudes, personality, perception,


behaviour learning, and motivation

Group norms, roles, team building,


behaviour leadership, and conflict

Organisational structure, culture, and human


aspects resource policies and practices
Organisational Iceberg
Goals of Organisational
Behaviour
To explain, predict, and influence behaviour

• Explain why employees engage in some


behaviours rather than others.
• Predict how employees will respond to
various actions and decisions.
• Influence how employees behave.
Goals of Organisational
Behaviour
1. Employee productivity
2. Absenteeism
3. Turnover
4. Organisational citizenship behaviour
5. Job satisfaction
6. Workplace misbehaviour

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