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Lecture 2 Communication Barriers Cross Cultural Communication

1. The document discusses guidelines for effective cross-cultural communication in business settings. It defines culture and explains how cultural differences can impact communication. 2. Key recommendations include becoming aware of your own biases, exercising flexibility and respect for other cultures, and directly studying other languages and cultures to better understand different communication styles. 3. When communicating with partners from specific cultures, adapt your approach accordingly - with the Japanese, be gracious and arrange meetings in advance; with the Chinese, build informal relationships and be patient; and with Germans, be formal, direct, and conservative in your conduct.

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Mai Trang
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43 views48 pages

Lecture 2 Communication Barriers Cross Cultural Communication

1. The document discusses guidelines for effective cross-cultural communication in business settings. It defines culture and explains how cultural differences can impact communication. 2. Key recommendations include becoming aware of your own biases, exercising flexibility and respect for other cultures, and directly studying other languages and cultures to better understand different communication styles. 3. When communicating with partners from specific cultures, adapt your approach accordingly - with the Japanese, be gracious and arrange meetings in advance; with the Chinese, build informal relationships and be patient; and with Germans, be formal, direct, and conservative in your conduct.

Uploaded by

Mai Trang
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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1.

Prepare a piece of paper


Write dOWn your name on One SIde
HOW to give and receive a business
card
1. WHEN
2. WHO
3. HOW
Things you need to remember

2.goals of business 3.patterns of


1.The importance of
communication business
business communication communication

4.communication 5.Communication
process barriers and ways 6.You-view point
to remove them
COmmunication barriers
◆ Poor Word Choice
◆ Poor Grammar, Spelling, Punctuation, and
Sentence Structure
◆ Wrong Type of Message
◆ Poor Appearance of Written Message
◆ Poor Appearance of Sender of Oral Message
Communication Barriers
The MAJOR BARRIER
Failure to Use the You-Viewpoint
Communication barriers
& challenges in Cross-
cultural communication
Lecture 2
The Challenges of Communication in a
cross-cultural environment

Culture influences everything


about communication, including
● Language
● Nonverbal signals
● Word meaning
● Time and space issues
● Rules of human relationships
QUEUING
BRITAIN
FINLAND
VIETNAM
THAILAND
WEIRD
OR JUST
DIFFEREN
T?
LEarning outcome
1. Define culture, explain how culture is learned
2. Explain the importance of recognizing cultural variations,
and list eight categories of cultural differences.
3. List four general guidelines for adapting to any business
culture.
4. Identify seven steps you can take to improve your
intercultural communication skills.
5. Recommendation on how to do conduct communication with
Japanese, Chinese, and German ?
Define Culture

Culture is a shared system of symbols, beliefs, attitudes,


values, expectations, and norms for behavior.
• We Each Belong to Several Cultures, each with its Own
Special Language and/or Customs
– Ethnic group
– Religious group
– Professional group
You learn culture both directly (by being instructed) and
indirectly (by observing others)

• Automatic
• Coherent
• Complete
Recognizing Variations in a Diverse WOrld
1. Contextual differences
2. Legal and ethical differences
3. Social differences
4. Nonverbal differences
5. Age differences
6. Gender differences
7. Religious differences
8. Ability differences
Contextual Differences
High-Context Culture Low-Context Culture
Relies More on Nonverbal Relies More on Verbal Communication
Communication
Less Emphasis on Verbal Less Emphasis on Nonverbal
Communication Communication
Indirect Method of Communication Direct Method of Communication

Goal is to Build Relationships Rather Goal is to Exchange Information


Than Exchange Information Rather Than
Build Relationships
Legal and Ethical Differences
How to overcome these?
● Actively Seek Mutual Ground

● Send and Receive Messages Without Judgment

● Send Messages that are Honest

● Show Respect for Cultural Differences --


Social Differences
● Attitudes Toward Work and Success

● Roles and Status

● Use of Manners

● Concepts of Time

● Future Orientation

● Openness and Inclusiveness

● Use of communication technologies


Nonverbal Differences
● Greetings

● Personal Space

● Touching

● Facial Expressions

● Eye Contact

● Posture

● Formality
Age Differences
● Cultures that Value Youth

● Cultures that Value Age and Seniority

● Cultures with Multiple Generations in Positions of Value


Gender Differences
● General Perceptions of Gender Roles

● Gender Representation in Management Roles

● Different Communication Styles

● Outdated Concepts of Gender and Sexual Orientation


Religious Differences
Personal Beliefs Workplace Issues
Balancing Act Between: Balancing Act Between:
Corporate Culture Upholding and Advancing Corporate
Culture
Personal Beliefs Respecting Employees’ Personal
Beliefs
Employee Freedom of Expression Allowing Freedom of Expression while
Maintaining Legal Compliance
Ability Differences

● Respect for Individuals

● Sensitivity to Differences

● Availability of Assistive Technologies


Ethnocentrism Xenophobia Stereotyping
Judging Others Fear of Interaction with Ascribing General
According to Your Strangers and Foreigners Attributes Based on a
Standards Person’s Culture
Guidelines for Adapting to Any Business Culture

● Become Aware of Your Own Biases

● Be careful about applying the “Golden Rule”

● Exercise tolerance, flexibility, and respect

● Practice patience and maintain a sense of humor


1. Studying Other Cultures

● Knowledge, Ability, and Motivation

● Research, Practice, and Honest Effort

● Websites, Books, Print Media, Music, and Apps


2. Studying Other Languages

● Increased Career Opportunities

● Common Phrases for Everyday Business


and Social Situations
● Mobile Devices, Apps, and Websites

● Avoid Assumptions and Learn About


Other Languages and Dialects
3. Respecting Preferences for Communication Style

● Level of Directness

● Degree of Formality

● Media Preferences
4. Writing Clearly (1 of 2)

● Choose Words Carefully

● Be Brief

● Use Plenty of Transitions

● Address International Correspondence Properly


5. Speaking and Listening Clearly (1 of 2)
● Adjust Content and Style

● Be Mindful of Communication Medium and Circumstances

● Be Aware of Nonverbal Communication Styles and


Cultural Norms
5. Speaking and Listening Clearly (2 of 2)

● Speak Slowly and Clearly Without Being Condescending

● Ask for Feedback and Rephrase as Necessary

● Confirm for Agreement


6. Using Interpreters, Translators, and Translation
Software

● Interpreters – for spoken communication

● Translators – for both spoken and written communication

● Computerized Translation Tools


7. Helping Others Adapt to Your Culture
● Look for Opportunities to Help

● Offer Advice on Word Choice

● Suggest Appropriate Communication Styles and Media

● Help Simplify the Communication Process


I. Communicating with Global Partners-
JAPANESE
◆ Japanese tend to be modest, respectful of
superiors, loyal to their organizations,
contemplative and holistic in their thinking.
◆ They are achievement oriented. Privacy is
important to them.
◆ Never address a Japanese by his first name. To say
Mr. Sakamoto, simply say Sakamoto san.
Conducting Business with the Japanese
◆ Be gracious and diplomatic.
◆ Bow first and then shake hands.
◆ Print business cards in English on one side and in
Japanese on the other side.
◆ Arrange appointments ahead of time. Punctuality is
important.
◆ Courtesy and humility are important in
communicating with the Japanese.
II. Communicating with Global Partners-
CHINESE
◆ Chinese tend to be reserved and well mannered.
They are superb hosts.
◆ They take pride in their nation, its long history,
and its influence on other countries.
◆ A Chinese name is written with the one-syllable
last name followed by a first name. For
example, Ho Franklin is Mr. Ho.
Conducting Business with the CHINESE
◆ It takes a long time for Chinese to
make decision. Be patient!
◆ Build up informal relationship with
Chinese business partners
III. Communicating with Global Partners-
Germany
◆ German businesspeople tend to be more formal,
reserved, and restrained.
◆ Like Americans, Germans value individualism and
the success of the individual.
◆ While some Americans might think they are
outspoken or blunt, Germans see their behavior as
simply honesty.
Conducting Business with the Germans
◆ Conduct should be formal, serious, impersonal,
and thorough.
◆ Directness can be used in communicating with
Germans.
◆ Use titles and last names. Greetings should
include a firm handshake.
◆ Arrange appointments well in advance.
◆ Business dress is similar but more conservative
than the United States.
There is a flip side to
everything

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