Course Name: Information System

Course Code: 10B22CI621(Theory)

10B28CI681(Pratical)
Credit: 5 Credit (4 hr Lecture, 2 hr Lab)
Evaluation Scheme (Theory)

 Test 1 : 15
 Test 2 : 25
 Test 3 : 35
 Teacher Assessment : 25
(Lecture assignment submission,
Attendance , class participation)

 Total : 100
Evaluation Scheme (LAB)

 Lab Test 1 : 15
 Lab test 2 : 15
 Lab assignment + : 70
Mini project

Total : 100

Software used : Netbeans IDE version 6.8

Design Java web application using JSP or Servlet API
Data base: MySQL
Enterprise Java beans
Java web services
 Project Work
 Projects are crucial for the clear understanding
of the subject.

 Project reinforce the concepts introduced and

give confidence to students to grasp the
concepts.

 Students are required to study, understand and

develop a project ,to be chosen on any domain
implementing technologies of IS course.
 Project Work (Phase-I)

 Domain Selection :Any Information System:

 Decision Support system, Mobile information system , GIS, Crawlers, Search
engines, recommendation systems , Conference Management System ,
Requirement Management System, Software Testing Management System,
Documentation version management system, Maintenance Management
System

 Group Formation (Group Size (Max=4 ) Group members

should be of same lab batch.

 Time Duration :Two Weeks

 Last Date for Submission : Jan 20,2011(in Lab

timing)
Project Work (Phase II)
 Listing of existing IS in the chosen domain.

 Make comparative study of existing IS in chosen domain

and main differences in different IS of same domain.
( as per given template)
 Go through at least 5 Research papers of chosen
domain IS and make a comparison table of research
papers on chosen case study.

Paper Name Central question being enquired

 Last submission Date: 3 Feb 2011(in Lab timing)

 Remember:
No Submissions will be entertained after
Deadline in any case
 Course Objective

The objective of this course is to prepare students to be part of

teams that imagine, specify, design, justify, build, implement,
manage and use information systems.

To accomplish this objective, graduates must understand how to use

information technology, including hardware, software, and
telecommunications, as a conduit for the value added information
content of formal organisational systems.

This understanding is based on a solid theoretical grounding in both

technology and organisations, as well as on experience working both
individually and in teams to apply the theory to practice.
 Outline
DEFINATION
FUNCTIONS OF IS
WHY IS
CLASSIFICATION OF IS
Information System

Information systems are combinations of

Hardware, software and telecommunications
networks which
People build and use
To
collect ,create and distribute useful data
typically in
Organizational settings
The Interdependence Between Organizations and
Information Systems
 Information Systems
 Information System :

Interrelated components working together to

collect, process, store and disseminate information
to support decision making,
coordination, control, analysis and visualization in an
organization
Data
Raw facts such as an employee’s name and number of hours
worked in a week, inventory part numbers or sales orders.
Information
A collection of facts organized in such a way that they have
additional value beyond the value of the facts themselves.

Information
Data
$35,000 12 Units Salesperson: J. Jones
$12,000 J. Jones Data Sales Territory: Western
Western Region Processing Region
$100,000 100 Units Current Sales: $147,000
35 Units Units = 147 Units
 Functions of IS

An information system contains information about an

organization & its surrounding environment.
 Input (raw data within org or external env)
 Processing (classify, arrange ,calculate)
 Output (processed information)
 Feedback (o/p returned to activities or app. people to
evaluate & refine input)
 Environmental actors ( customers, Suppliers,
competitors, stockholders, and regulatory agencies)
 Functions of IS

Environment customers
Suppliers
Organizatio
n
Information System

Input Processing Output

Feedback

Agencies Stockholders Competitors

Why Information Systems?

 Automation: Doing Things Faster

 Organizational Learning: Doing
Things Better
 Support Total Quality Management
 Supporting Strategy: Doing Things
Smarter
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION

Types of information system

 Types of Information Systems
 Operational Level: monitor the elementary activities and
transactions of organization (keep track of firm’s day to day
activities).
 Knowledge Level: support knowledge and data workers
design products, distribute information, and cope with
paperwork.
 Management Level: support the monitoring , controlling ,
decision-making, and administrative activities of middle
managers.
 Strategic Level: support the long-range planning activities
of senior management.
 Classification of IS

Information Systems

Operations Management
Support System Support System

Executive
information
systems
Transaction Office Management Decision
processing Process control automation support
systems information
systems systems systems systems
1. Operations support systems process data generated by business
operations
Major categories are:
i) Transaction processing systems
ii) Process control systems
iii) Office automation systems
2. Management Support Systems provide information and
support needed for effective decision making by managers
Major categories are
i) Management Information System
ii) Decision Support Systems
iii) Executive Information System
 Other categories

a) Expert Systems are knowledge-based systems that provides

expert advice and act as expert consultants to the users.
b) End user computing systems support the direct, hands on use
of computers by end users for operational and managerial
applications.
c) Business information systems support the operational and
managerial applications of the basic business functions of a
firm.
d) Strategic information systems provide a firm which strategic
products, services, and capabilities for competitive advantage
 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Information Systems build to serve each of 4 levels of an organization

• Executive Support Systems (ESS)

• Decision Support Systems (DSS)
• Management Information Systems (MIS)
• Knowledge Work Systems (KWS)
• Office Automation Systems (OAS)
• Transaction Processing Systems (TPS)
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
 MAJOR TYPES OF SYSTEMS IN
ORGANIZATIONS

Transaction Processing Systems (TPS):

 Basic business systems that serve the
operational level
 A computerized system that performs and
records the daily routine transactions
necessary to conduct the business
 E.g. Sales order entry, hotel reservation, client
information (for public agencies) , payroll ,
employee recordkeeping , and shipping.
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Types of TPS Systems

Figure 2-4
Features of TPS Systems
1. Span the boundary between organization and its
environment. If TPS do not work well, organization fails
either to receive inputs from env(orders)or to deliver
outputs (assembly goods).
2. Major producers of information for the other types of
systems.TPS can be viewed as “organizational message
processing systems”(Huber,1984)
 QuickBooks is a popular accounting package that
automates small business accounting transaction
processing while providing business owners with
management reports.
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
 Office Automation systems(OAS): designed to increase the
productivity of data workers in the office by supporting the
coordinating and communicating activities of the office.
 These systems serve as clearinghouse for information and
knowledge flows.

 Inputs: Documents, schedules

 Processing: Management; scheduling; communication
 Outputs: Documents; schedules; mail
 Users: Data workers (secretaries, accountants, filing clerks) tend
to process rather than create information.
 E.g. Word Processing, electronic mail systems, scheduling systems
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS

Knowledge Work Systems (KWS): aids knowledge workers in the

creation and integration of new knowledge in the organization.
Knowledge level
 Inputs: Design specs
 Processing: Modeling
 Outputs: Designs, graphics
 Users: Technical staff and professionals (engineers, doctors,
lawyers, scientists)
 Example:
 Computer-aided design (CAD): e.g. IBM Catia
 Web design: e.g. Macromedia Dreamweaver, MS
Frontpage
 Virtual Reality Systems
 Computer-aided software engineering (CASE): e.g.
CASEwise, OracleDesigner
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS

Management Information System (MIS):

that serve the functions of planning,
controlling and decision making by providing
routine summary and exception reports.
 MAJOR TYPES OF SYSTEMS IN
ORGANIZATIONS
 Responsible for developing goals according to
strategies outlined by strategic management

 Principal question: Are things working well?

 IS typically provide periodic reports rather
than ad hoc information on operations
 Some IS of this level answer "what if"
questions:
 What would be the impact on production
schedules if we were able to double sales in the
month of December?
MAJOR TYPES OF SYSTEMS IN
ORGANIZATIONS

Management level
 Inputs: High volume data

 Processing: Simple models

 Outputs: Summary reports

 Users: Middle managers

Example: Annual budgeting

Comshare is software for MIS report display
Management Information System (MIS):

Figure 2-5
 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Management Information System (MIS):
MIS example: SAP R/3 Customer IS reports

Shikha Mehta
Course-Coordinator
 Characteristics of MIS
 Structured and semi-structured decisions

 Reporting & control oriented

 Decision making using past and present data

 Little analytical capability

 Internal orientation

 Lengthy analysis & design process

 Relatively inflexible
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS

Decision Support System (DSS):

Management level
 Inputs: Low volume data, Analytic models
 Processing: Interactive
 Outputs: Decision analysis
 Users: Professionals, staff

Example: Contract cost analysis

 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Decision Support System (DSS)
Voyage estimating DSS (used daily by managers who must develop bids
on shipping contracts)

Figure 2-7
Characteristics of DSS

 Offers users flexibility, adaptability, and a quick

response.
 Allow users to initiate and control the input and
output
 Operate with little or no assistance from
professional programmers.
 Provide support for decisions and problems
whose solutions cannot be specified in advance.
 Use sophisticated analysis and modeling tools.
 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS

Executive Support System (ESS): designed to address unstructured

decision making and create a generalized computing &
communication environment(advanced graphic software,
videoconferencing) rather than providing any fixed application or
specific capability.

Strategic level
 Inputs: Aggregate data(external:new tax laws or competitors+
summarized info from internal MIS& DSS)
 Processing: Interactive
 Outputs: Projections
 Users: Senior managers
Example: 5-year operating plan
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Executive
Support System (ESS)

 Questions answered by strategic-

level IS:

 What will employment levels be in

two years?
 What products are needed in three
years?
MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS
Executive support system (ESS)

 Top level management

 Designed not for the individual

 Ties CEO to all levels

 Very expensive to keep up

 Extensive support staff

INTERRELATIONSHIPS AMONG SYSTEMS

Figure 2-9
Specialized Business Information Systems

 Salesand Marketing Systems

 Manufacturing and Production Systems

 Financing and Accounting Systems

 HR Systems
 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
Sales and Marketing Systems

Major functions of systems:

 Sales management, market research, promotion, pricing, new
products

Major application systems:

 Sales order info system, market research system, pricing
system

Example: Store’s sales system would automatically record and

total purchase transactions, print a packing list, improve
customer service and maintain customer data.
 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
Sales and Marketing Systems

SYSTEM DESCRIPTION ORGANIZATIONAL LEVEL

ORDER PROCESSING ENTER, PROCESS, TRACK ORDERS OPERATIONAL

MARKET ANALYSIS IDENTIFY CUSTOMERS & MARKETS KNOWLEDGE

PRICING ANALYSIS DETERMINE PRICES MANAGEMENT

SALES TRENDS PREPARE 5-YEAR FORECASTS STRATEGIC

Table 2-2
Marketing Channel Systems
Intelligence System Supply Chain
Data Mining management
Marketing and Sales
Marketing Research
Support
Systems
E-collaboration
Data Querying
Distributor/Dealer
Systems
Communication

Sales Systems Customer Systems

Sales Force Automation CRM
Sales Process account Service and Support
management to customers
Competitor Surveillance Customer
systems profitability analysis
Purchase order Tracking
System Shikha Mehta
Course-Coordinator
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
Manufacturing and Production Systems

Major functions of systems:

 Scheduling, purchasing, shipping, receiving,
engineering, operations

Major application systems:

 Materials resource planning systems, purchase
order control systems, engineering systems,
quality control systems
 Manufacturing and Production Systems

SYSTEM DESCRIPTION ORGANIZATIONAL LEVEL

MACHINE CONTROL CONTROL ACTIONS OF EQUIPMENT OPERATIONAL

COMPUTER-AIDED-DESIGN DESIGN NEW PRODUCTS KNOWLEDGE

PRODUCTION PLANNING DECIDE NUMBER, SCHEDULE OF PRODUCTS MANAGEMENT

FACILITIES LOCATION DECIDE WHERE TO LOCATE FACILITIES STRATEGIC

Table 2-3
Overview of Inventory Systems

Figure 2-10 System provides information about no of items available

in inventory to support manufacturing and production activities.
Financing and Accounting Systems

Major functions of systems:

 Budgeting, general ledger, billing, cost accounting

Major application systems:

 General ledger, accounts receivable, accounts payable,
budgeting, funds management systems

Examples: Financial accounting, Cash mgmt,Loan mgmt,

cheque processing, Securities trading, Cost accounting,
Payroll processing, Travel bill processing, ERP Finance,
 Financing and Accounting Systems
SYSTEM DESCRIPTION ORGANIZATIONAL LEVEL

ACCOUNTS RECEIVABLE TRACK MONEY OWED TO FIRM OPERATIONAL

PORTFOLIO ANALYSIS DESIGN FIRM'S INVESTMENTS KNOWLEDGE

BUDGETING PREPARE SHORT TERM BUDGETS MANAGEMENT

PROFIT PLANNING PLAN LONG-TERM PROFITS STRATEGIC

Table 2-4
 Human Resource Systems
Major functions of systems:
 Personnel records, benefits, compensation, labor relations, training,
recruitment, performance evaluation
Major application systems:
 Payroll, employee records, benefit systems, career path systems,
personnel training systems, resume scanning ,online testing and
assessment tools, applicant Tracking system, Enterprise Learning
Management, Performance management System
Example: Promotions record keeping, Training and skills development,
Leave record Mgmt
ABRA Suit s/w
 Human Resource Systems

SYSTEM DESCRIPTION ORGANIZATIONAL LEVEL

TRAINING & DEVELOPMENT TRACK TRAINING, SKILLS, APPRAISALS OPERATIONAL

CAREER PATHING DESIGN EMPLOYEE CAREER PATHS KNOWLEDGE

COMPENSATION ANALYSIS MONITOR WAGES, SALARIES, BENEFITS MANAGEMENT

HUMAN RESOURCES PLANNING PLAN LONG-TERM LABOR FORCE NEEDS STRATEGIC

Table 2-5

These systems Reduce administrative costs, provide faster

service to employees, and helps firm manage their workforce.
 Human Resource Systems

Figure 2-11 Employee Record keeping system