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Quality Handout TQM

The document discusses Total Quality Management (TQM) and its focus on customer satisfaction, employee involvement, and continuous improvement. It describes tools used in TQM including check sheets, scatter diagrams, histograms, Pareto charts, flowcharts, cause-and-effect diagrams, and statistical process control charts. These tools are used to organize data, identify problems, and generate ideas for improvement.

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SYEDOUNMUHAMMAD ZAIDI
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154 views11 pages

Quality Handout TQM

The document discusses Total Quality Management (TQM) and its focus on customer satisfaction, employee involvement, and continuous improvement. It describes tools used in TQM including check sheets, scatter diagrams, histograms, Pareto charts, flowcharts, cause-and-effect diagrams, and statistical process control charts. These tools are used to organize data, identify problems, and generate ideas for improvement.

Uploaded by

SYEDOUNMUHAMMAD ZAIDI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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TQM

Total quality management (TQM) is a philosophy


that stresses three principles for achieving high
levels of process performance and quality. These
principles are related to
1.customer satisfaction
2.employee involvement
3.continuous improvement
in performance

© 2008 Prentice Hall, Inc. 6–1


TQM
 Tools of TQM
 Check Sheets
 Scatter Diagrams
 Cause-and-Effect Diagrams
 Pareto Charts
 Flowcharts
 Histograms
 Statistical Process Control (SPC)
© 2008 Prentice Hall, Inc. 6–2
Tools of TQM
 Tools for Generating Ideas
Check sheets
Scatter diagrams
Cause-and-effect diagrams
 Tools to Organize the Data
Pareto charts
Flowcharts
 Tools for Identifying Problems
Histogram
Statistical process control chart
© 2008 Prentice Hall, Inc. 6–3
Seven Tools of TQM
(a) Check Sheet: An organized method of
recording data

Hour
Defect 1 2 3 4 5 6 7 8
A /// / / / / /// /
B // / / / // ///
C / // // ////

Figure 6.6

© 2008 Prentice Hall, Inc. 6–4


Seven Tools of TQM
(b) Scatter Diagram: A graph of the value
of one variable vs. another variable
Productivity

Absenteeism

Figure 6.6

© 2008 Prentice Hall, Inc. 6–5


Seven Tools of TQM
(c) Cause-and-Effect Diagram: A tool that
identifies process elements (causes) that
might effect an outcome

Cause
Materials Methods
Effect

Manpower Machinery
Figure 6.6

© 2008 Prentice Hall, Inc. 6–6


Seven Tools of TQM
(d) Pareto Chart: A graph to identify and plot
problems or defects in descending order of
frequency
Frequency

Percent
A B C D E
Figure 6.6

© 2008 Prentice Hall, Inc. 6–7


Seven Tools of TQM
(e) Flowchart (Process Diagram): A chart that
describes the steps in a process

Figure 6.6

© 2008 Prentice Hall, Inc. 6–8


Seven Tools of TQM
(f) Histogram: A distribution showing the
frequency of occurrences of a variable
Distribution
Frequency

Repair time (minutes)


Figure 6.6

© 2008 Prentice Hall, Inc. 6–9


Seven Tools of TQM
(g) Statistical Process Control Chart: A chart with
time on the horizontal axis to plot values of a
statistic

Upper control limit

Target value

Lower control limit

Time
Figure 6.6

© 2008 Prentice Hall, Inc. 6 – 10


Attributes Versus Variables
 Attributes
 Items are either good or bad,
acceptable or unacceptable
 Does not address degree of failure
 Variables
 Measures dimensions such as weight,
speed, height, or strength
 Falls within an acceptable range
 Use different statistical techniques

© 2008 Prentice Hall, Inc. 6 – 11

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