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Organizational Behavior: Chapter-3 Attitudes and Job Satisfaction

This document discusses organizational behavior and attitudes and job satisfaction. It defines attitudes as evaluative statements and predispositions to respond positively or negatively. While early research suggested behavior follows attitudes, Leon Festinger proposed the reverse can also be true. The major job attitudes are identified as job satisfaction, job involvement, organizational commitment, perceived organizational support, and employee engagement. Job satisfaction is defined as a positive feeling about a job and can be measured in single ratings or by evaluating job facets. The main causes of job satisfaction and dissatisfaction are discussed, as well as typical employee responses to dissatisfaction and outcomes of job satisfaction like performance, citizenship, and absenteeism.

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Fahad Abdullaht
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191 views16 pages

Organizational Behavior: Chapter-3 Attitudes and Job Satisfaction

This document discusses organizational behavior and attitudes and job satisfaction. It defines attitudes as evaluative statements and predispositions to respond positively or negatively. While early research suggested behavior follows attitudes, Leon Festinger proposed the reverse can also be true. The major job attitudes are identified as job satisfaction, job involvement, organizational commitment, perceived organizational support, and employee engagement. Job satisfaction is defined as a positive feeling about a job and can be measured in single ratings or by evaluating job facets. The main causes of job satisfaction and dissatisfaction are discussed, as well as typical employee responses to dissatisfaction and outcomes of job satisfaction like performance, citizenship, and absenteeism.

Uploaded by

Fahad Abdullaht
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Organizational Behavior

Chapter-3

Attitudes and Job Satisfaction


What is Attitudes?

Attitudes are evaluative statements

A predisposition or a tendency to
respond positively or negatively

A psychological construct

2
3
Does Behavior Always Follow from
Attitudes?

 Earlyresearch: the attitudes


that people hold determine what
they do.

 LeonFestinger – No, the reverse


is sometimes true!

4
Cognitive Dissonance

 Any incompatibility

 Individuals
seek to reduce
this uncomfortable gap, or
dissonance

5
What are the Major Job Attitudes?

 Job Satisfaction
 Job Involvement

 Organizational Commitment

 Perceived Organizational
Support
 Employee Engagement

6
Are These Job Attitudes Really
Distinct?

 No,these attitudes are highly


related

7
Define Job Satisfaction and Show
How It Can Be Measured
 Job Satisfaction
 A positive feeling about a job

 Two approaches for measuring job


satisfaction are popular
 The single global rating.
 The summation of job facets.

8
What Are the Main Causes of Job
Dissatisfaction?

9
How Satisfied Are People in Their Jobs?
 Over the last 30 years, employees in the
U.S. and most developed countries have
generally been satisfied with their jobs.
 Satisfaction levels differ depending on

the facet involved.


 Employees in Western cultures have

higher levels of job satisfaction as


compared to employees in Eastern
cultures.

10
How Satisfied Are People in Their Jobs?

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What causes of job satisfaction?

 Interesting jobs
 Social context

 Characteristics of the work itself

 Personality

 Pay

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Identify Four Employee Responses
to Dissatisfaction

15
Outcomes of Job Satisfaction

 Job Performance
 Organizational Citizenship
Behaviors
 Customer Satisfaction
 Absenteeism
 Turnover

 Workplace Deviance

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