PC Troubleshooting
PC Troubleshooting
Habac
Resource Speaker
Part 1 – Hardware and Software Overview
Computer System’s Components
Popular Software Used
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Computer System’s Components
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Input/Output Ports and Devices
Keyboards/Mice
USB, Serial, Parallel Ports
Other input/output devices
Interface Cards
Sound Card
Video Card
Network Interface Card (LAN)
Modem
Other Add-on interface
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Monitor/ LCD
Power Supply
PC Casing
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System Board (motherboard)
The main circuit board of a microcomputer.
It contains the connectors for attaching additional boards.
Typically, the motherboard contains the CPU, BIOS,
memory, mass storage interfaces, serial and parallel ports,
expansion slots, and all the controllers required to control
standard peripheral devices, such as the display screen,
keyboard, and disk drive. Collectively, all these chips that
reside on the motherboard are known as the
motherboard's chipset.
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Motherboard Form Factors
The form factor refers to the physical dimensions (size
and shape) as well as certain connector, screw hole,
and other positions that dictate into which type of
case the board will fit.
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ATX - Standard desktop, mini-tower, and full-tower
systems; most common form factor today; most
flexible design for power users, enthusiasts, low-end
servers/workstations, and higher-end
home systems; ATX boards support up to seven
expansion slots.
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Mini-ITX - Minimum-size flex-ATX version, used in set-top
boxes and compact/small form factor computers; highly
integrated with one PCI expansion slot. Fits in mini-ITX,
flex-ATX, micro-ATX, or ATX chassis.
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All Others
■ Fully proprietary designs (certain Compaq,
Packard Bell, Hewlett-Packard,
notebook/portable systems, and so on)
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When mounted inside the case, the ATX motherboard is
oriented so that the CPU socket is near the power supply fan
and case fan (if your case includes one)
ATX, mini-ATX, & micro-ATX motherboard I/O Ports
Line In
Line/Speaker
Out
Mic In
PS/2 Keyboard
port Serial
Ports
USB Ports
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ATX Motherboard Parts
Chipset
BIOS I/O Ports
Chip AGP Slot
PCI Slots
CPU
Socket
ATX
CMOS Power
battery Supply
Connector
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The PCI bus is common in modern PCs, where it has
displaced ISA and VESA Local Bus as the standard
expansion bus, but it also appears in many other
computer types. The bus will eventually be
succeeded by PCI Express and other technologies,
which have already started to appear in new
computers.
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32-bit PCI expansion slots on a motherboard
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AGP
The Accelerated Graphics Port (AGP) (also called
Advanced Graphics Port) is a high-speed point-to-point
channel for attaching a graphics card to a computer's
motherboard, primarily to assist in the acceleration of 3D
computer graphics. Many classify AGP as a type of computer
bus, but this is something of a misnomer since buses
generally allow multiple devices to be connected, while AGP
does not. Some motherboards have been built with
multiple independent AGP slots. AGP is slowly being
phased out by PCI Express.
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AGP 2x, using a 32-bit channel operating at 66
MHz double pumped to an effective 133 MHz
resulting in a maximum data rate of 533 megabytes
per second; signaling voltages the same as AGP 1x;
AGP 4x, using a 32-bit channel operating at 66
MHz quad pumped to an effective 266 MHz
resulting in a maximum data rate of 1066
megabytes per second; 1.5 V signaling;
AGP 8x, using a 32-bit channel operating at 66
MHz octuple pumped to an effective 533 MHz
resulting in a maximum data rate of 2133
megabytes per second; 0.8 V signaling.
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AGP slot (maroon), although the color is usually brown.
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PCIe (PCI Express)
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PCI Express is intended to be used as a local
interconnect only. As it is based on the existing PCI
system, cards and systems can be converted to PCI
Express by changing the physical layer only –
existing systems could be adapted to PCI Express
without any change in software. The higher speeds
on PCI Express allow it to replace almost all
existing internal buses, including AGP and PCI.
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PCI Express slots (from top to bottom: x4, x16, x1 and
x16), compared to a traditional 32-bit PCI slot (bottom)
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Memory (RAM)
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Types of RAM Package
DIP (dual in-line package)
SIPP (single in-line pin package)
SIMM (singe in-line memory module)
30-pin module
72-pin module (EDORAM)
DIMM (dual in-line memory module)
168-pin module (SDRAM)
184-pin module (DDR)
240-pin module (DDR2)
RIMM (Rambus in-line memory module)
184-pin or 232-pin RDRAM RIMMs
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Latest
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Common microprocessors available for desktop PC’s
are from Intel and AMD.
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Examples of Microprocessor
Intel Pentium 4
(µPGA 478)
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Latest Processor
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Cache Memory
Cache memory is a high-speed memory buffer that
temporarily stores data the processor needs,
allowing the processor to retrieve that data faster
than if it came from main memory. But there is
one additional feature of a cache over a simple
buffer, and that is intelligence. A cache is a buffer
with a brain. It holds the data the processor is most
likely to need in advance of it actually being
needed.
Internal Level 1 Cache
All modern processors starting with the 486 family
include an integrated L1 cache and controller. The
integrated L1 cache size varies from processor to
processor, starting at 8KB for the original 486DX
and now up to 32KB, 64KB, or more in the latest
processors.
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Level 2 Cache
Newer processors have integrated L2 cache that runs
at the same speed as the processor core, which is
also the same speed as the L1 cache. L2 cache holds
data that the L1 cache missed, therefore reducing
the time it takes to access if it would be from the
main memory.
The organization of the cache memory in the 486
and MMX Pentium family is called a four-way set
associative cache, which means that the cache
memory is split into four blocks. Each block also is
organized as 128 or 256 lines of 16 bytes each.
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L3 cache (level three)
A third-level memory cache external to the processor
core. The only current Intel compatible processors
to include L3 cache are the Itanium and Itanium 2
processors from Intel. Depending on the model,
these contain 2MB or 4MB of L3 cache that runs at
full processor speed. If a motherboard provides L2
cache, such as many Super Socket 7 motherboards
made for Pentium and Pentium-compatible
processors, L2 cache becomes L3 cache if a
processor with integrated L3 cache, such as the
AMD K6-III, is used. Motherboard-based cache
modules run at FSB speeds, which are much slower
than on-chip or on-die processor speeds. See also
cache and disk cache.
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Processor Features
SMM (Power Management) - Spurred on primarily by the goal
of putting faster and more powerful processors in laptop
computers, Intel has created power-management circuitry. This
circuitry enables processors to conserve energy use and
lengthen battery life.
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CPU Sockets
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PAC611 PAC418 Socket T (LGA- Socket Socket Socket 480 Socket 479 Socket
775) 604 603 478
Socket Socket Socket AM2 Socket F Socket Socket 939 Socket 940 Socket
423 370 S1 754
Socket 478
Socket 939
Socket T
(LGA-775)
Land Grid
Array
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Processor Codenames
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Secondary Storage Devices
Secondary storage is also called auxiliary storage and
is used to store data and programs when they are
not being processed. Secondary storage is more
permanent than main memory, as data and
programs are retained when the power is turned
off.
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HDD (Hard Disk Drive)
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Most desktop hard disks are IDE (ATAPI/EIDE),
whereas SCSI drives have traditionally been found
on servers and high-performance workstations.
The SCSI advantage is that from seven to 15 devices
can be attached to the same controller board,
which uses only one slot in the PC. SCSI was the
first drive technology to employ fault-tolerant
RAID systems. Today, IDE drives are used in RAID
arrays and in high-performance machines. Hard
disks provide fast retrieval because they rotate
constantly at high speed, from 5,000 to 15,000 rpm.
In laptops, they can be turned off when not being
used to preserve battery life.
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Parts of a Hard Disk Drive
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Types of Hard Disk Drive
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SCSI – Small Computer System Interface. - SCSI
(pronounced “scuzzy”) stands for Small Computer
System Interface and is a general-purpose interface
used for connecting many types of devices to a PC.
SCSI is a fast interface, generally suited to high-
performance workstations, servers, or anywhere
the ultimate in performance for a storage system
interface is needed.
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Serial ATA 1.0 uses a seven-wire data/ground cable
and supports direct point-to-point connections to
host adapters at initial speeds of up to 150MBps,
which is faster than UltraATA-133. Serial ATA II is a
version of the SATA standard designed for servers.
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ATA
ATA (AT Attachment
Interface) An IDE
disk interface
standard introduced
in March 1989 that
defines a compatible
register set, a 40-pin
connector, and its
associated signals. See
also IDE and SATA.
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IDE ATAPI Cable
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SCSI Cable & SCSI Host Adapter
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Serial ATA
Serial-ATA is a serial link -- a
single cable with a
minimum of four wires
creates a point-to-point
connection between
devices. Transfer rates for
Serial ATA begin at
150MBps. One of the main
design advantages of Serial
ATA is that the thinner
serial cables facilitate more
efficient airflow inside a
form factor and also allow
for smaller chassis designs.
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Serial ATA connectors on
motherboard
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Floppy Disk Drive
The floppy disk drive
(FDD) was the primary
means of adding data to a
computer until the CD-ROM
drive became popular. In
fact, FDDs have been an key
component of most personal
computers for more than 20
years.
Basically, a floppy disk drive
reads and writes data to a
small, circular piece of
metal-coated plastic similar
to audio cassette tape.
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Floppy Disk
floppy disks : Relatively
slow and have a small
capacity, but they are
portable, inexpensive,
and universal.
Basically, a floppy disk
drive reads and writes
data to a small,
circular piece of
metal-coated plastic
similar to audio
cassette tape.
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Optical Storage
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CD-ROM Drive 52X
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When you play a CD, the
laser beam passes through
the CD's polycarbonate
layer, reflects off the
aluminum layer and hits an
optoelectronic device that
detects changes in light. The
bumps reflect light
differently than the flat
parts of the aluminum layer,
which are called lands. The
optoelectronic sensor
detects these changes in
reflectivity, and the
electronics in the CD-player
drive interpret the changes
as data bits.
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DVD Drive
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Flash Storage
A keydrive is a small removable data
storage device that uses flash
memory and a USB connector. These
storages device are active only when
powered by a connection to a
computer, and require no external
power source or battery power when
not in use. To access the data stored
in a keydrive, it must be connected to
a computer, either by direct
connection to its USB port or via a
USB hub.
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Most keydrives feature
the larger type-A USB
connection, although
some feature the smaller
"miniUSB" connection.
There is no separate
power connection;
keydrives are run from
the limited supply
afforded by the USB
connection.
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Input Devices
These are devices that are
used to input data and
give instructions to the
computer. The most
common input device is
the keyboard. In a GUI
environment, a pointing
device, typically a mouse
is used to move and
select objects on the
screen for action.
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Keyboard
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Keyboards are also classified
according to their design:
Windows keyboard –
keyboards with key
Ergonomic keyboard – a
good example of
ergonomic keyboard is the
MS natural keyboard.
(shown below)
Specialized keyboards –
are keyboards with special
keys or buttons added
such as volume controls
for the audio, or launch
the browser.
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Keyboard Connectors
USB
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Mice
A mouse is a handheld pointing device for
computers, involving a small object fitted with one
or more buttons and shaped to sit naturally under
the hand. The underside of the mouse houses a
device that detects the mouse's motion relative to
the flat surface on which it sits. The mouse's 2D
motion is typically translated into the motion of a
cursor on the display.
It is called a mouse primarily because the cord on
early models resembled the rodent's tail, and also
because the motion of the pointer on the screen
can be mouse like. In popular usage, the plural can
be either mice or mouses.
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The standard mouse consists of several components:
A housing that you hold in your hand and move around on
your desktop
A method of transmitting movement to the system: either
ball/roller or optical sensors
Buttons (two or more, and often a wheel or toggle switch) for
making selections
An interface for connecting the mouse to the system;
conventional mice use a wire and connector, whereas
wireless mice use a radio-frequency or infrared transceiver in
both the mouse and a separate unit connected to the
computer to interface the mouse to the computer
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Onto-mechanical Mouse
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Optical Mouse uses
laser light to detect
and transfer motion
instead of ball and
rollers
Pointing Device Interface
• Serial
• PS/2
• USB
• Wireless
(via USB port)
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Input/Output Ports
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Parallel Port - Parallel ports are normally used
for connecting printers to a PC. Even though that
was their sole original intention, parallel ports
have become much more useful over the years as
a more general-purpose, relatively high-speed
interface between devices (when compared to
serial ports).
Parallel Port
USB Port
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Serial Port - The asynchronous serial interface
was designed as a system-to-system
communications port. Asynchronous means that
no synchronization or clocking signal is present, so
characters can be sent with any arbitrary time
spacing. Serial refers to data that is sent over a
single wire, with each bit lining up in a series as the
bits are sent.
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Interface Cards
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Sound Cards
An expansion board that enables a computer to
manipulate and output sounds. Sound cards are
necessary for nearly all CD-ROMs and have become
commonplace on modern personal computers. Sound
cards enable the computer to output sound through
speakers connected to the board, to record sound
input from a microphone connected to the computer,
and manipulate sound stored on a disk.
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Sound Cards converts
digital signals on your
computer to analog
signal and send it out to
the speakers. It can also
accept sound from
external sources such as
microphone or stereo
system for recording.
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Current sound cards usually plug into a Peripheral
Component Interconnect (PCI) slot, while some
older or inexpensive cards may use the Industry
Standard Architecture (ISA) bus. Many of the
computers available today incorporate the sound
card as a chipset right on the motherboard. This
leaves another slot open for other peripherals.
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Sound Card Jacks MIDI / Game
Port (gold)
Line IN (blue or light blue)
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Video Adapter Types
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Motherboard chipset with integrated
video. This has the lowest cost of any
video solution, but performance can also
be very low, especially for 3D gaming or
other graphics-intensive applications.
Resolution and color-depth options are
also more limited than those available
with add-on video cards.
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ATX Motherboard with on-board Video, Sound, and Network
Interface card.
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Network Interface Card
A network card (also called
network adapter, network
interface card, NIC, etc.) is a
piece of computer hardware
designed to provide for
computer communication
over a computer network.
Most newer computers have a
network interface built into
the motherboard, so a
separate network card is not
required unless multiple
interfaces are needed or some
other type of network is used.
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Modem
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Modems come in two forms: External modem
which are connected to your PC by means of Serial
Port or USB Port. USB modem doesn’t require
external power source, it get its power from the
USB port. Internal modems are installed on the
expansion slot on the motherboard, usually on the
PCI slot.
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Typical 56K Internal Modem
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Power Supply
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Power Supply Form Factor
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Other power supply form factors are already obsolete,
below are the still available in modern PC:
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Power supply removed from the
PC case
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Power Supply Output Voltage
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All power supplies are generally sold based on their
wattage rating. What people don't know is that this is
the combined total wattage rating of the power supply
at full load across each of the individual voltage lines.
Since the power supply has multiple voltage outputs,
each voltage rail will pull its own current from the
power supply.
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Below is a chart of various PC case sizes and the
recommended ratings of a power supply for that size
case with the number of devices that could potentially
be installed in the case:
Mini-tower 330-350 W 15 A
Mid-tower 350-380 W 15 A
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Monitor
A computer display, monitor or screen is a
computer peripheral device capable of showing still
or moving images generated by a computer and
processed by a graphics card. Monitors generally
conform to one or more display standards.
Monitors can either be CRT (cathode ray tube or
LCD (liquid crystal display)
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CRT monitor
The original display technology, and still the most
popular, is cathode ray tube (CRT) technology the
same technology used in television sets. CRTs
consist of a vacuum tube enclosed in glass. One
end of the tube contains an electron gun assembly
that projects three electron beams, one each for the
red, green, and blue phosphors used to create the
colors you see onscreen; the other end contains a
screen with a phosphorous coating.
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LCD monitor
LCD or flat panel computer
displays are the latest and
greatest offerings in the desktop
computer industry. They have
been used for years in the
portable and notebook
computing markets, but recent
developments have increase
performance and size while
reducing costs making them
viable in the desktop
environment. LCD displays are
lightweight, extremely thin and
use much less power than CRT
based monitors.
Operating System
Windows Family
Windows 98, ME, XP, Vista
Windows 2000, 2003, 2007
Windows Longhorn